Third grade services of premium banking institution S.B.I. because of mismanagement of its staffs?

Grievance
Status for registration number : DEABD/E/2019/21516
Grievance
Concerns To
Name Of Complainant –Preeti Singh  Date of
Receipt –
04/07/2019
Received By Ministry/Department  Financial Services (Banking Division)
Grievance
Description
ATM PIN could not be
generated through S.M.S. even after 100 attempts made by the applicant.
ATM PIN could not be
generated through IVRS even after 100 attempts made by the applicant.
Matter is concerned
with the ATM Card made available by the branch manager state bank of India,
city branch Mirzapur today and applicant was curious to generate the PIN for
application of the services provided by the bank but remained fail in doing
so.For more information, please take a glance of attached documents to the
grievance.
Grievance Document 
Current Status –
Under process Date
of Action –
04/07/2019
Remarks –Auto Forwarded  Officer
Concerns To
Officer Name –Shri M N P Misra Officer Designation –General Manager
Contact Address 
Email Address –
gm.customer@sbi.co.in, Contact Number –02222740430
Preeti Singh <preetisinghgaharwar@gmail.com>
Whether it is not third grade services of the premium banking institution S.B.I. because of mismanagement of its staffs?
1 message
Preeti Singh <preetisinghgaharwar@gmail.com> 4 July 2019 at 21:06

To:
pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in,
agmcustomer.lhomum@sbi.co.in, agmcustomer.lholuc@sbi.co.in,
agmpne.lholuc@sbi.co.in, agmr2.zovar@sbi.co.in, customercare@sbi.co.in

ATM PIN could not be generated through S.M.S. even after 100 attempts made by the applicant.

ATM PIN could not be generated through IVRS even after 100 attempts made by the applicant.
Matter
is concerned with the ATM Card made available by the branch manager
state bank of India, city branch Mirzapur today and applicant was
curious to generate the PIN for application of the services provided by
the bank but remained fail in doing so.For more information, please take
a glance of attached documents to the grievance.

With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.

1-It
is submitted before the Hon’ble Sir that registered mobile number of the
applicant with the account opened under prime minister Jan dhan scheme
is 9794103433 which detail is as follows.


2-It
is submitted before the Hon’ble Sir that after seven months of
procrastination when the branch manager concerned provided the ATM Card
cum debit card in the form of rupay card now problem of PIN generation
created. This problem created because they had already blocked the
registered mobile number from providing the SMS services arbitrarily
without informing the applicant.Initially first,two months, applicant
could use the mobile services of the state bank of India by sending
messages in order to know the mini statement but latter it became
unresponsive and consequent is non generation of PIN today.
  3-It
is submitted before the Hon’ble Sir that Hon’ble Sir may be pleased to
take a glance of the ATM card made available by the branch manager
concerned as follows

Undoubtedly
it is computerized system but who is operating this computer system?
Simple example  whether any one can enter the face book account to see
the posts if the account holder does not want so? Account holder will
block the imposter. Here every dealing of the concerned  bank staffs is
cryptic.
           

This
is humble request of your applicant to you Hon’ble Sir that It can
never be justified to overlook the rights of citizenry by delivering
services in arbitrary manner by floating all set up norms. This is sheer
mismanagement which is encouraging wrongdoers to reap benefit of
loopholes in system and depriving poor citizens from right to justice.
Therefore it is need of hour to take concrete steps in order to curb
grown anarchy in the system. For this your applicant shall ever pray you
Hon’ble Sir.



    
Date-04-07-2019
                                      Yours sincerely
                                                                Preeti Singh Mobile number-9794103433 address as aforementioned in the bank passbook.



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Preeti Singh
1 year ago

Hon'ble Sir after seven months of procrastination when the branch manager concerned provided the ATM Card cum debit card in the form of rupay card now problem of PIN generation created. This problem created because they had already blocked the registered mobile number from providing the SMS services arbitrarily without informing the applicant.Initially first,two months, applicant could use the mobile services of the state bank of India by sending messages in order to know the mini statement but latter it became unresponsive and consequent is non generation of PIN today.

Arun Pratap Singh
1 year ago

There are four options to generate PIN, here this question arises that how entire options can be failed? Whether dealings are not cryptic?
Undoubtedly it is computerized system but who is operating this computer system? Simple example whether any one can enter the face book account to see the posts if the account holder does not want so? Account holder will block the imposter. Here every dealing of the concerned bank staffs is cryptic.

Beerbhadra Singh
1 year ago

Whether it is not reflection of tyrannical approach of the staff of the premium banking Institution State Bank of India? There are four options to generate the pin for an ATM card but no one is functional quite obvious from the post which means there is is sheer mismanagement in the working of the State Bank of India quite obvious from the submissions of the poster which must be curbed by the accountable public functionaries of the Government of India but it will never stop because these irregularities are being carried out by colluding with accountable public functionaries of the Government of India so in order to control Sach irregularities we should elect honest representatives instead of robbers and cheaters especially white-collar criminals.