shipping charge will be credited to your account at the earliest but still not

Complaints Details
Complaint Number: 600425
Complaint Reg Date: 2018-02-06 19:35:19
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Online Shopping
Grievance Company :
Amazon Seller Services Private Limited
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
Amazon.in <cs-reply@amazon.in> 5 February 2018 at 19:01 Reply-To: cs-reply+A28PG08MKGVMRC@amazon.in To: yogimpsingh@gmail.com
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
E-COM – Wrong Promises
Complaint Details :
Following message was received yesterday at 7 O clock in the evening according to Indian standard time from Amazon customer service. It is unfortunate that 24 hours passed but not a penny was refunded. Hello,I am Shinitha from Amazon customer service. Please be assured that I am here to help you and will do my best to resolve this. Thank you for sharing the courier receipt with us.  I understand that you are concerned about the refund of your product. Please accept my sincere apologies for the inconvenience caused to you thus far. I do understand how frustrating this must have been to you if I relate myself in your situation. To help you with this I have checked with the refund details and I would like to inform you that the full refund would be processed within 24 hours.
Status :   Not Processed Yet
Company Remark :
This has reference to your complaint no.600425 filed with the National Consumer Help desk, in respect of your order having order ID 405-0305489-3945144placed with an independent third party seller on www.amazon.in (“Website”). On a review of the complaint, we find that you have requested for a full refund. It is submitted that the refund worth Rs. 3,090.00 as requested and required by you has been processed into your account as on 6th February, 2018. As per the standard process, the refund will reflect in your account within 4-5 days from initiation. In case, you have not received the refund in the original mode of payment selected by you while placing the order, you are requested to contact the customer care department of your bank. The refund has been made from the nodal account managed by the designated bank as per the RBI guidelines. The nodal account facilitates collection and deposit of funds from buyers to be credited to the seller’s account / refunded back to the buyer as per the regulatory process for e-commerce transactions. It is submitted that the Reserve Bank of India, guidelines dated 24.11.2009 bearing No. RBI/2009-10/231, require opening and operation of such a nodal account for settlement of payments for electronic payment transactions involving intermediaries like Amazon Seller Services Private Limited. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third-party sellers. In view of the above, the issue stands closed from our end. We appreciate your patience and strive to provide you with an exceptional customer experience. For any further clarification/s, please feel free to call us on 1800-3000-9009. Thanks! 
Remark Date  2018-02-08 18:38:37
Status :   Closed
Uploaded Files:
File1 | | NA | NA

From <http://www.consumerhelpline.gov.in/user/complaint-details.php?cid=600425>

Amazon.in

5 Feb (3 days ago)

to me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am Shinitha from Amazon customer service. Please be assured that I am here to help you and will do my best to resolve this.

Thank you for sharing the courier receipt with us.

I understand that you are concerned about the refund of your product. Please accept my sincere apologies for the inconvenience caused to you thus far. I do understand how frustrating this must have been to you if I relate myself in your situation.

To help you with this I have checked with the refund details and I would like to inform you that the full refund would be processed within 24 hours.

I am assuring you that the full refund along with the shipping charge will be credited to your account at the earliest. I will also personally follow up with this to see if the refund has been initiated within 24 hours.

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Mahesh Pratap Singh Yogi M P Singh

This has reference to your complaint no.600425 filed with the National Consumer Help desk, in respect of your order having order ID 405-0305489-3945144placed with an independent third party seller on http://www.amazon.in (“Website”). On a review of the complaint, we find that you have requested for a full refund. It is submitted that the refund worth Rs. 3,090.00 as requested and required by you has been processed into your account as on 6th February, 2018. As per the standard process, the refund will reflect in your account within 4-5 days from initiation.

Preeti Singh
2 years ago

This is welcome step that they processed the return of the item. Undoubtedly the practice to sale the item by whatever means is quite rampant and need of the hour is to leave such old practice.