Seller is claiming that spice mobile company is closed so replacement is not feasible but I am confirm that he is cheating

Grievance Details


Grievance Number: 2261079

Grievance Reg Date: 2020-09-20 23:46:59

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Spice Company Name :
Govt Dept / Regulator :
Type & Model: SPICE K601 4G Volte Finger Print Sensor 2 GB RAM Date of Purchase: 2020-05-17
Under Warranty: Yes Amount Paid: 5500
IMEI no or Serial no: 911573000947865 Service Tag no.: 344
Name & Address of Service Center: Spice Mobile Service Center – Krishna Bhawan, Shakarpur. OPTIMUM TELESERVICES PVT LTD. Address: A-160, 1st Floor, Krishna Bhawan, Vikas Marg, Shakarpur, New Delhi. job sheet / Work order no.: SPICE K601 4G
Complaint no/ Ref. no(if any):  
Company Details Spice Mobile Service Center – Krishna Bhawan, Shakarpur. OPTIMUM TELESERVICES PVT LTD. Address: A-160, 1st Floor, Krishna Bhawan, Vikas Marg, Shakarpur, New Delhi.Address of the service centre of the company in the Mirzapur city is Prateek Mobile Phone No: +919889327711 Address: Imarati Road, Beside Dena Bank, Mirzapur, UP, Pincode: 231001 Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Fraudulent Issue
Grievance Details : An application on behalf of Keshaw Pratap Singh S/O Rajendra Pratap Singh mistakenly written Kaisho Prasad in the cash memo provided by Rohit electronics and mobile shop. Since replacement warranty was subject to spice mobile company so Rohit electronics and mobile shop denied the replacement warranty by taking the recourse that company spice mobile company is closed now so could not be replaced. But the fact is the company is doing its business and customers are being made stupid through such cunning tricks. It is a humble request of the applicant to replace the existing mobile handset of the company if the claim of the Rohit electronics and mobile shop is proved wrong. In the cash memo, it is handwritten that on the closure of company, the seller will not be responsible. SPICE K601 4G Volte Finger Print Sensor 2 GB RAM of one-year replacement warranty Touch real power was purchased by the Keshaw Pratap Singh from Rohit electronics and mobile shop on 17 May 2020 by paying cash Rs.5500.00. Address of the aforementioned seller-Bathua, Rewa Road, District-Mirzapur, PIN Code-231001. Cash memo is attached to the grievance.
Status :  In Process
Uploaded Files: File1 | | NA | NA

6 comments on Seller is claiming that spice mobile company is closed so replacement is not feasible but I am confirm that he is cheating

  1. Since replacement warranty was subject to spice mobile company so Rohit electronics and mobile shop denied the replacement warranty by taking the recourse that company spice mobile company is closed now so could not be replaced. But the fact is the company is doing its business and customers are being made stupid through such cunning tricks.

  2. तथ्य यह है कि कंपनी अपना व्यवसाय कर रही है और ग्राहकों को ऐसी चालाक चालों के माध्यम से बेवकूफ बनाया जा रहा है। रोहित इलेक्ट्रॉनिक्स और मोबाइल शॉप का दावा गलत साबित होने पर आवेदक का विनम्र अनुरोध है कि कंपनी के मौजूदा मोबाइल हैंडसेट को बदल दिया जाए। कैश मेमो में, यह हस्तलिखित है कि कंपनी के बंद होने पर, विक्रेता जिम्मेदार नहीं होगा।

  3. Think about gravity of situation that the Spice company is spreading its business throughout the country and its network is quite extensive in this country from one corner to the other corner but think about the cunning dealings of the company that consumers are being deprived of their rights that there is replacement warranty of the product within one year but actually that is only a show and to mislead the consumers at large scale.

  4. If the Spice mobile company has been closed as claimed by the seller then how network of the company is spread throughout the India which means the claim of the seller is false and this claim was made to achieve the interior design not to provide the one year replacement warranty. I think that such cunning tricks are usually used by the sellers and dealers to earn more money in less time. Where is the good governance if the consumer rights are no more safe in this largest democracy in the world.

  5. Replacement warranty of one year but not pursued by company by misinforming through seller that company has been closed and defects have been removed by the expert. How can be such ulterior designs allowed to be promoted to loot the innocent and gullible citizenry. Whether the government is able to protect the consumer rights when such cheating activities are quite rampant in the society.

  6. They must know that if they had given one year replacement warranty, then it must be followed by them honestly as they must follow the trade ethics. Business can not be allowed to run in such a way which may promote lawlessness and anarchy in the society. If company had not to provide the replacement, then they had not to promise the replacement with the consumers as it is tantamount to cheating the consumers.

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