S.B.I. is not providing consumer facilities on those accounts which are opened under P.M. Jan dhan scheme.

It seems that in this country ,there is no rule of law. Whether this act of S.B.I. is not violating the Article 14 of constitution of India. No person should be condemned unheard, and that power should not be arbitrarily exercised. Whether it justified to encroach my consumer rights merely on the ground that account was opened under P.M. Jan Dhan scheme.

Grievance Status

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Status as on 27 Oct 2015

Registration Number : DEABD/E/2015/08545
Name Of Complainant : Yogi M P Singh
Date of Receipt : 14 Oct 2015
Received by : Department of Financial Services (Banking Division)
Forwarded to : SBI LHO LUCKNOW
Contact Address : State Bank of India,New Administrative Bldg. ,
Motimahal Marg , Hazratganj ,
Lucknow (UP)226001
Contact Number : 05222201492
Grievance Description : Whether S.B.I. Will encroach the consumer rights of a consumer merely on the ground that account was opened under prime minister jan dhan scheme as obvious from the letter of branch manager of State bank of India ,Mirzapur city branch. Hon’ble Sir-Aforesaid bank manager sent a registered letter to your applicant on 23/09/2015 having subject -concerned with the S.M.S. Facility which is based on conversation on my Mobile by branch manager itself. His conclusion is that my account is opened under prime minister jan dhan scheme so my mobile no.7379105911 can’t be registered on my account number. The scanned copy of the letter is attached with this representation attached in PDF form. Here this question arises that why did SBI make available the Debit card no. ? Why this message was sent to your applicant by S.B.I. “Better Tracking and control-please register your mobile number to get S.M.S. Alerts for all transactions. You are welcome to enjoy these benefits”? Again read the message sent to your applicant as follows- Dear state bank customer, Welcome to a world where convenience and trust is a way of life. Welcome to the state bank financial inclusion Debit card offered to you in association with RuPay . You can now withdraw cash at ATMs .shop ,fill fuel ,dine out and do lots with your state bank financial debit card. Now keep your cash in your state bank account and earn interest ,instead of keeping in your wallet. Enjoy the benefits and privileges on your state bank Financial debit card. Hon’ble Sir whether such facilities are available. Whether this is not criminal breach of trust. Many more facilities which was assured to be provided chief general manager to your applicant now withheld by branch manager in the name of I opened the account under Prime Minister Jan Dhan scheme. Most surprising that when they had not to provide such facilities ,then why they informed so? This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir. Yours sincerely   Yogi M. P. Singh Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India
Current Status : CASE CLOSED
Your Feedback :
Poor
Date of Action : 26 Oct 2015
Details : : A COPY OF REPLY SENT TO THE COMPLAINANT IS ATTACHED FOR YOUR NA.

2 comments on S.B.I. is not providing consumer facilities on those accounts which are opened under P.M. Jan dhan scheme.

  1. "Better Tracking and control-please register your mobile number to get S.M.S. Alerts for all transactions. You are welcome to enjoy these benefits"? Again read the message sent to your applicant as follows- Dear state bank customer, Welcome to a world where convenience and trust is a way of life. Welcome to the state bank financial inclusion Debit card offered to you in association with RuPay . You can now withdraw cash at ATMs .shop ,fill fuel ,dine out and do lots with your state bank financial debit card. Now keep your cash in your state bank account and earn interest ,instead of keeping in your wallet. Enjoy the benefits and privileges on your state bank Financial debit card. Hon'ble Sir whether such facilities are available. Whether this is not criminal breach of trust. Many more facilities which was assured to be provided chief general manager to your applicant now withheld by branch manager in the name of I opened the account under Prime Minister Jan Dhan scheme. Most surprising that when they had not to provide such facilities ,then why they informed so?

  2. Here rule of law is relevant topic to discuss here. Rule of law elaborates supremacy of law in the governance of state but here is sheer anarchy in the state where banking institutions are discriminating consumers opened accounts under prime minister Jan dhan scheme. Whether this justified act of banking institutions like state bank of India. What is the value of public functionaries in democratic country like India.

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