Grievance Status for registration number : DEABD/E/2018/13395
Grievance Concerns To
Name Of Complainant –Yogi M. P. Singh
Date of Receipt –14/07/2018
Received By Ministry/Department –Financial Services (Banking Division)
Why is the working style of State Bank of India cryptic and mysterious in regard to services to consumers? Account Number 00000034645721675 Branch MIRZAPUR CITY Account Name MAHESH PRATAP SINGH CIF No. 88167135558 IFS Code SBIN0012731
Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India.
It is most unfortunate that the applicant had submitted the Demand draft two weeks earlier to city branch Mirzapur of state bank of India in order to encash it into the account of the applicant as aforementioned but the concerned bank staffs still procrastinating on the matter instead of taking any concrete action. Think about the gravity of the situation that Demand draft issued by state bank of India couldn’t be encashed by it into the account of the applicant within two weeks and suppose that if the matter is of the other bank, how much time will be taken by the state bank of India
Such is the position of our premium bank, think about the other banks. Earlier state bank of India took more than one months in issuing demand draft and latter 21 days when the application was made repeatedly. Normally banks provide demand draft next day of a request or on the same day. It is most surprising that still, few are claiming to provide good governance.
With this communication, scanned copy of the demand draft and denial letter of the RTO Mirzapur is attached in the PDF form. Please take a glance at the attached document.
With these few letters, I end the representation with expectations that concerned will take seriously in order to reform and overhaul its dilapidated dealings causing both physical and mental pain to consumers. For this applicant shall ever pray you all for kind support.
Yogi M. P. Singh Mobile number-7379105911
Mohalla Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.
Grievance Document, Current Status –Case closed, Date of Action –31/07/2018
: complainant has been advised that Draft aforesaid draft cannot be paid it has to be cancelled. Kindly present the draft with the cancellation request.However we several times tried to contact the customer but failed. branch reply attached Type of Disposal: Accepted
Rating Rating Remarks
Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India. Which means payment could not be made consequently the amount may be refunded into account after pursuing due process which includes cancellation of the cheque. 1-Whether along with DD, Letter communication of R.T.O. Office Mirzapur is not annexed. 2-Madam first denied directly of receiving the Demand Draft deliberately. 3-I was called at the branch office on 19/07/2018 but intimation was sent on 21/07/2018.
Officer Concerns To Officer Name –Sri Gautam Sengupta
Officer Designation –Chief General Manager
Contact Address –State Bank of India, New Administrative Bldg. , Motimahal Marg, Hazratganj, Lucknow (UP), Email Address –firstname.lastname@example.org
Contact Number –05222201492