S.B.I. don’t provide its services on accounts opened under P.M. Modi jan dhan scheme.

No response was made to complainant and case was closed. Whether this is not anarchy. 

gm.customer@sbi.co.in

Sep 1

to agmcustomer.lh.me
महोदय/महोदया,
Dear Sir/Madam,

आपका निम्नलिखित ई-मेल हमें प्राप्त हुआ। 
We acknowledge the receipt of your below mentioned email.
आपकी शिकायत को हमने संबंधित विभाग/सहायक महाप्रबंधक (ग्राहक सेवाएं)/स्थानीय प्रधान कार्यालय में मुख्य महाप्रबंधक के निजी सचिव को अग्रेषित की हैं जो आपके मामले/शिकायत/ प्रतिसूचना का समाधान करेंगे और आपसे जल्द ही संपर्क करेंगे/आपको जवाब देंगे।
We have forwarded your complaint to the concerned department/agmcustomer /pstocgm at the local head office who will be arranging for resolution of your issue/complaint/feedback and will be responding/contacting you shortly.
आप निम्नलिखित यूआरएल पर शिकायत/प्रतिसूचना/सराहना ऑनलाइन भी दर्ज कर सकते हैं : 
You can also lodge online complaint/feedback/appreciation by visiting the following URL
भवदीयRegards,   
उप महा प्रबन्धक Deputy General Manager
ग्राहक सेवा विभाग Customer Service Department                                           
16वी मंजिल, कॉर्पोरेट केंद्र 16th Floor, Corporate Center
मुंबई -400021  Mumbai 400 021
फ़ैक्स022-22742431 FAX No. 022-22742431

Grievance Status

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Status as on 25 Sep 2015

Registration Number : DEABD/E/2015/06577
Name Of Complainant : Yogi M P Singh
Date of Receipt : 31 Aug 2015
Received by : Department of Financial Services (Banking Division)
Forwarded to : SBI LHO LUCKNOW
Contact Address : State Bank of India,New Administrative Bldg. ,
Motimahal Marg , Hazratganj ,
Lucknow (UP)226001
Contact Number : 05222201492
Grievance Description : How the staffs of S.B.I. Resolved the submitted grievance when mobile number of your applicant (Mobile number -7379105911 was not updated on the account number of your applicant opened under prime minister jan dhan scheme. 28 August 2015 13:33 With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that what was resolved by bank staffs telephonically? Most surprising that your applicant itself don’t know that what was resolved by bank staffs? Branch telephonically resolved the grivance of complainat as confirmed to us through e-mail attached for NA Your applicant is not apprised with your resolution . Right to reason is integral part of any administrative system. Here reason not to register the mobile number on account number is that account is opened under prime minister jan dhan scheme is that  this account is opened at zero balance so  SMS facility is not provided to consumers on such accounts and debit card can be used unless Mobile number is registered on the account of consumer. Here this question arises that why prime minister of India is befooling the countrymen by false lures. Here accounts opened under P.M. JAN dhan scheme is not secured as latest feedback would not be made available by bank on those accounts. Accountable public functionaries are playing game with the hard earned money of country men through false promises.  2-It is submitted before the Hon’ble Sir thatDate of Action : 21 Aug 2015 Details : Branch telephonically resolved the grivance of complainat as confirmed to us through e-mail attached for NA Status as on 23 Aug 2015 3-It is submitted before the Hon’ble Sir that whether this good governances where grievances are redressed but aggrieved itself couldn’t know how the grievances were redressed. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir. Yours sincerely                            ‘                             Yogi M. P. Singh (Mahesh Pratap Singh) A/C 34645721675 Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India
Current Status : CASE CLOSED
Your Feedback :
Poor
Date of Action : 24 Sep 2015
Details : sir, A copy of reply sent to the complainant is attached for your NA.

2 comments on S.B.I. don’t provide its services on accounts opened under P.M. Modi jan dhan scheme.

  1. No response was made to complainant and case was closed. Whether this is not anarchy.
    How the staffs of S.B.I. Resolved the submitted grievance when mobile number of your applicant (Mobile number -7379105911 was not updated on the account number of your applicant opened under prime minister jan dhan scheme. 28 August 2015

  2. The act of bank is against the interest of consumers who opened their account under prime minister jan dhan scheme. I think that if PMO has no effective control over such institutions, then why scheme is launched on the supports of banking institutions like SBI who are promoting discrimination among the consumers. SBI is adopting partial approach and discriminating those opened account under prime minister jan dhan scheme.

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