R.T.I. Communique sent to CPIO/chief general manager in-charge reserve bank of India ,central office.

How the act of State Bank of India is justified that commission Rs.57.00 is charged on the collection of Rs.200.00 from poor students belonging to S.C. and S.T. Who are the beneficiaries of this wrongdoings?

Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com

Attachments1:30 AM (19 hours ago)

to pmosbsupremecourturgent-actioncsupcmuphgovuplokayuktacenvigil
Hon’ble Sir-With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
  1. 1-It is submitted before the Hon’ble Sir that
An application under subsection 1 of section 6 of Right to Information Act 2005.
To
                                           Central public Information Officer ,
                      Ministry  of finance/Reserve bank of India       /PMO  , New Delhi ,India

Information seeker-Mahesh Pratap Singh (Yogi M. P. Singh) Address-Yogi M. P. Singh , Mohalla-Surekapuram , Jabalpur Road District-Mirzapur (Uttar Pradesh) Mobile number-7379105911,Pin code-231001
Subject -Provide sought information point wise as sought by your applicant within time as stipulated under subsection 1 of section 7 of Right to Information Act 2005.
Sought Information.1-State Bank of India is seeking Rs.57.00 as commission from students /aspirants participating in the competitive exam being conducted by  SANYUKT PRAVESH PARIKSHA PARISHAD UP for collection of Rs.300 as fee to participate in the exam. Please provide the reason in support of this huge disproportionate commission as well as regulation prescribed by Government of India. Please take a glance of attached PDF with this communique.
Sought Information.2-State Bank of India is also seeking Rs.57.00  as commission from students /aspirants belonging to Scheduled caste and Scheduled tribe  participating in the competitive exam being conducted by  SANYUKT PRAVESH PARIKSHA PARISHAD UP for collection of Rs.200 as fee to participate in the exam. Please provide the reason in support of this huge disproportionate commission as well as regulation prescribed by Government of India. Please take a glance of attached PDF with this communique.
Sought Information.3-Hon’ble Sir Right to reason is the indispensable part of sound democratic institution /department of governments so provide the reason justifying the commission Rs.57.00  on both the collection either Rs.300.00 or collection Rs.200.00. Who has given arbitrary power to S.B.I. To charge commissions from students arbitrarily? Provide the name of regulatory body of S.B.I..
  • 2-It is submitted before the Hon’ble Sir that The Reserve Bank’s initiatives in the field of customer service include the setting up of a Customer Redressal Cell, creation of a Customer Service Department in 2006 which has been recently rechristened as Consumer Education and Protection Department and the setting up of the Banking Codes and Standards Board of India (BCSBI), an autonomous body for promoting adherence to self-imposed codes by banks for committed customer service.
  • 3-It is submitted before the Hon’ble Sir that In order to strengthen the institutional mechanism for dispute resolution, the Reserve Bank in the year 1995 introduced the Banking Ombudsman (BO) scheme. The BO is a quasi-judicial authority for resolving disputes between a bank and its customers. There are 15 Banking Ombudsman offices in the country at present. The scheme covers grievances of the customers against Commercial Banks, Scheduled Primary Cooperative Banks and Regional Rural Banks. In 2006, the Reserve Bank revised the BO scheme. Under the revised scheme, the BO and the attached staff are drawn from the serving employees of the Reserve Bank. The new scheme is fully funded by the Reserve Bank and virtually covers all banking transactions related grievances except credit decision of banks.
  • 4-It is submitted before the Hon’ble Sir that Some recent initiatives of the Reserve Bank in consumer education and protection are: Releasing on the RBI website broad, Charter of Customer Rights outlining overarching principles of customer rights based on global best practices for public comments. Five Rights for bank customers according to the Charter are:
    1. 
    Right to Fair Treatment
    2. Right to Transparency, Fair and Honest Dealing

    3. Right to Suitability
    4. Right to Privacy
    5. Right to Grievances Redress and Compensation
The Indian Banks’ Association and the Banking Codes and Standards Board of India (BCSBI) have formulated a “Model Customer Rights Policy” encapsulating the principles enshrined in the Charter and circulated it to all the member banks. Banks have been advised to formulate with Board approval, either an exclusive Customer Rights Policy keeping the spirit of the Charter intact or dovetail the existing Customer Service Policies suitably to integrate the Charter and its tenets.
5-It is submitted before the Hon’ble Sir that whether following is justified reply of the team of state bank of India Lucknow and relevant to submissions. Where is 1. Right to Fair Treatment
2. Right to Transparency, Fair and Honest Dealing  ?

PG PORTAL COMPLAINTS

Inbox
x

customer care <agmcustomer.lholuc@sbi.co.in>

8:09 PM (5 hours ago)

to me
Dear Sir/Madam
 
 
Referring to your suggestions, registered under Reference No. DEABD/E/2016/00801,01007 & 01293 dated 22 Jan 2016, 28 Jan 2016 and 04 Feb. 2016 respectively on PG portal, kindly refer our reply through SBI Contact Centre in response to your mail dated 24th Jan 2016 [9:12:26 PM]. Our Bank’s Service Charges are competitive and are also displayed on our Bank’s web site for information of the public using our services.
 
Assuring you of our best services at all times.
 
Regards,
State Bank of India,
Customer Care Cell,
Local Head Office,
Lucknow 
This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.
                                      ‘Yours  sincerely
                            Yogi M. P. Singh Mobile number-7379105911
Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India .

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