Hon’ble friends whether a submitted grievance may be closed by concerned by taking the recourse that complainant has been responded unfortunately complainant still not received the response as not made available by the concerned . Here this question arises that whether the complainant is satisfied with the response of concerned has no meaning. How much ridiculous that complainant still not received the response and awaiting his reaction ,it was decided that case be closed. Whether such lacunae in the administrative function will not cause multiple complaints on the same subject. Whether such situation is not tantamount to anarchy.
The DAR&PG has been making endeavors to bring excellence in public service
delivery and to redress grievances of citizens in a meaningful manner by
effectively coordinating with different Ministries and Departments of the
Government and trying to eliminate the causes of grievances.