Procrastination in making PAN Card and unresponsive behaviour of dilapidated website of Incometax India

Grievance Status for registration number: CBODT/E/2018/14999
Grievance Concerns To
Name Of Complainant-Yogi M. P. Singh, Date of Receipt-27/09/2018
Received By Ministry/Department
Central Board of Direct Taxes (Income Tax)
Grievance Description
How the fee was paid by S.B.I. smoothly and last time cryptic website of income tax India did not respond to the process of the transaction so failed at the last stage because of the dilapidated unresponsive website of NSDL a subsidiary of the department of income tax government of India. Detail is available as an attachment in the form of PDF documents.
Undoubtedly you have closed the grievance on the flimsy ground but there is little reform in the system that applicant might submit the documents as cunning trick being played with the applicant was withdrawn and the applicant was allowed to submit the application but at last time fee submission was not accepted. Therefore please be instrumental so that they may either refund the failed transaction or accept the fee and provide 15 digit confirmation code. Thanks.
Grievance Document
Current Status-Case closed, Date of Action-04/10/2018
Remarks
As per NSDL," With reference to the GRIEVANCE, Applicant need to complete the application by Token-0025015434." As no action is pending at this office, the grievance is treated as accordingly Resolved/Disposed of.
Officer Concerns To, Officer Name-P. R. MEENA
Officer Designation-I.T.O. Systems
Contact Address-Addl. Director General of Income Tax(Systems)-1 E-2, ARA Centre, Jhandewalan Extn. New Delhi
Email Address-ito.systems1.1@incometax.gov.in
Contact Number-01202770013

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fwd: To be instrumental in processing the online submitted application for PAN.
2 messages
Preeti Singh <preetisinghgaharwar@gmail.com> 28 September 2018 at 14:59
To: yogimpsingh <yogimpsingh@gmail.com>
INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited) 5th
Floor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune – 411 016. 

With due respect, the applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
1- It is submitted before the Hon’ble Sir that following message displayed on the screen of the computer as follows-
Thank you for using online facility for PAN application.

Please print the application form generated below, affix recent colour photographs, duly sign in the space provided and submit the PAN application with supporting documents as under: 

2- It is submitted before the Hon’ble Sir that PDF form of the requisite documents as herein advised is attached with this communication. 
3- It is submitted before the Hon’ble Sir that micro soft office form of the requisite documents as herein advised is attached with this communication. 
4- It is submitted before the Hon’ble Sir that JPG form of the requisite documents as herein advised is attached with this communication. 
         This is a humble request of the applicant to the Hon’ble Sir to be helpful in order to process the PAN card at this final stage. For this applicant shall ever pray you, Hon’ble Sir.
           Date-28/09/2018                                                        With regards 
                                                                                Preeti Singh D/O Shiv Bahadur Singh 
Address and other details are available in the attached documents.


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Mahesh Pratap Singh Yogi M P Singh

Fee was paid by S.B.I. smoothly and last time cryptic website of income tax India did not respond to the process of the transaction so failed at the last stage because of the dilapidated unresponsive website of NSDL a subsidiary of the department of income tax government of India. Detail is available as an attachment in the form of PDF documents.

NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure
2 years ago

The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

Arun Pratap Singh
2 years ago

Undoubtedly the website is in its dilapidated state. Concerned responsible public functionaries are only busy in filling their pockets.
System that applicant might submit the documents as cunning trick being played with the applicant was withdrawn and the applicant was allowed to submit the application but at last time fee submission was not accepted. Therefore please be instrumental so that they may either refund the failed transaction or accept the fee and provide 15 digit confirmation code. Thanks.