Name Of Complainant
Yogi M P Singh
Date of Receipt
Received By Ministry/Department
Financial Services (Insurance Division)
Financial Services (Insurance Division) >> Misrepresentation by Agents >> Mis-selling of Policy
Insurance Company: Other / Private Insurance Company.
Branch/Name of Insurance Company & Branch(If other) : MAX LIFE INSURANCE COMPANY LIMITED Registered office -419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil –Balachaur, District-Nawan Shahar, Punjab PIN Code 144533 Head office- 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase –II Guru Gram 122002 Proposal number-342469947 Customer ID -837688917
Name of Agent: Assistant manager axis bank Beltar District Mirzapur
Prayer-Refund the amount paid as a premium to the account of the applicant in the insurance sold by the company through an assistant manager detail is herein given.
The matter is concerned with the fraud committed by Assistant manager axis bank Beltar District Mirzapur in the name of insurance. Here cheating committed by the Assistant manager axis bank Beltar District Mirzapur who has assured on the maturity of the insurance, the company will provide the applicant 13 Lakh 9 thousand but whatever
Date of Action
The grievance is being investigated at our end and we are in touch with the policyholder.
Ms. Charu Maheshwari
Reminder(s) / Clarification(s)
An application on behalf of Keshav Pratap Singh name of the father Rajendra Pratap Singh. Prayer-Refund the amount paid as a premium to the account of the applicant in the insurance sold by the company through an assistant manager detail is herein given. The matter is concerned with the fraud committed by Assistant manager axis bank Beltar District Mirzapur in the name of insurance. Here cheating committed by the Assistant manager axis bank Beltar District Mirzapur who has assured on the maturity of the insurance, the company will provide the applicant 13 Lakh 9 thousand. Unfortunately, whatever documents made available by the company concerned is disclosing fraud committed by the concerned assistant manager. Insurance policy detail is as follows. Name of the company MAX LIFE INSURANCE COMPANY LIMITED, Registered office 419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil Balachaur, District Nawan Shahar, Punjab PIN Code 144533. Head office 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase II Guru Gram 122002 Proposal number 342469947 Customer ID 837688917 Vide attached document for more detail.
Dear Mr. Singh, Greetings from Max Life Insurance I am Priya Gupta from Max Life Insurance’s Services team. Ms. Charu Maheshwari received your email and I’m responding on her behalf. As discussed, I am working on your concerns please allow me time till Aug 10, 2020, to get back to you on this. Thank you for your patience and support Yours sincerely Priya Gupta Assistant Manager Customer Service Max Life Insurance Co Ltd, 3rd Floor, 90 A, Udyog Vihar, Sector 18, Gurugram 122 015, Haryana, INDIA Office Time 9.00 AM to 6.00 PM Monday to Friday, Aug 5, 2020, 12 35 AM Honourable Staff of insurance company concerned, Thanks for acknowledging the receipt of the complaint with providing setup duration to dispose of the matter. Moreover, you may deal with the matter by pursuing the R.B.I. Guidelines regarding the refund of the payment made. According to new guidelines refund ought to be made into the same account through which payment was made. Date 05 Aug 2020 With regards Yogi M. P. Singh details as aforementioned in concerned grievance cum complaint. Today following message was sent on the Mobile of the aggrieved Keshaw Pratap Singh by the aforementioned insurance company. Dear Policyholder, Your request no. 4752610 is under processing. We will get back to you within 3 working days. We thank you for your patience. Regards Max Life Insurance.
Undoubtedly matter is concerned with the cheating and the assistant manager of axis bank, Beltar, Mirzapur city. Who acted as an agent of the Max Life insurance cheated the aggrieved Keshaw Pratap Singh quite obvious from the video footage of CCTV installed in the axis bank. Concerned instead of taking any action in the matter only procrastinating on the matter. They are only misleading nothing else. FW: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947 firstname.lastname@example.org email@example.com Mon, Aug 10, 2020 at 7:33 PM To: firstname.lastname@example.org Cc: email@example.com, firstname.lastname@example.org
Dear Mr. Singh, Greetings from Max Life Insurance We are working on your concerns raised please allow me time till Aug 14,2020 to get back to you on this.