Please direct Vodafone company not to discriminate the consumers on the ground of place.
Mahesh Pratap Singh Yogi M P Singh<email@example.com>
11:36 AM (14 minutes ago)
to pmosb, appellate.delhi, nodal.delhi, ap
Telecom Regulatory Authority of India Mahanagar Doorsanchar Bhawan Jawaharlal Nehru Marg, (Old Minto Road) New Delhi-110 002discharges the following function, namely:-
lay down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such service provided by the service providers so as to protect interest of the consumers of telecommunication services; Whether aforesaid authority is performing its duty honestly.
Most surprising is that complaint/matter is concerned with Vodafone mobile number-7237849131 but company is resolving issue with the Vodafone Mobile number-7379105911.
16 March 2016
With due respect your appellant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that please take a glance of reply of Suresh Chandna, Appellate Office
Dear Mr. Singh,
Thank you for your email dated 11/03/2016 regarding data query related to your Vodafone mobile number 7379105911.
We sincerely regret for the inconvenience caused to you due to same.
We tried calling you on your Vodafone mobile number 7379105911 thrice dated 14/03/2016 but call was not answered, probably you were busy, we appreciate your priorities. We request you to provide us suitable date, time and an alternate contact number so that we can converse with you.
We would like to inform you that charges of 2G data packs in Vodafone Mumbai and in Vodafone UP East may vary keeping in mind the competition between various mobile operators.
2-It is submitted before the Hon’ble Sir that how can it be justified that there is tough competition in Mumbai so internet pack rate for 4 GB is Rs.296.00 while in U.P. East internet pack rate for 3.5 GB is Rs.298.00. What is being done by the telecom regulatory authority of India? There must be uniform tariff through the country. Discrimination must not be allowed place wise.
3-It is submitted before the Hon’ble Sir that whether this is not negligency of the service that instead of redressing the complaint company is wasting time by talking in regard to other mobile number in respect of which complaint was not made.
Please resolve the matter at the earliest as surfing is too much poor and connectivity issue is still continued.
For this your applicant shall ever pray you Hon’ble Sir.