Old unresponsive defective product was sold by Ebay online shopping through Gromo running away from refund

 

 

 

 

Grievance Status for registration number: DOCAF/E/2018/02724
Grievance Concerns To, Name Of Complainant-Yogi M. P. Singh
Date of Receipt-31/10/2018
Received By Ministry/Department-Consumer Affairs
Grievance Description
Whether it is not an anarchy that old unresponsive and defective products are being sold in the name of the new product, company warranty is enforced when the item may be underuse but when the claim was made to return the item and get the refund as it was sold defective and unresponsive item contained old charger then shamelessly concerned took the recourse of the company warranty surprisingly upheld by NCH. Whether such practice will not promote the selling of defective items to the consumers by colluding with the staffs of NCH by being lured to earn more money through such crooked paths. Most surprising is that they must be frightened as the applicant is raising the issue with the most responsible public functionaries of this largest democracy in the world but it seems they are the expert players and well apprised with the loopholes of government machinery.
Sir how can it be sustained to overlook the mockery of consumer rights and allow Ebay online shopping, GROMO seller and Flipkart India Private Limited to loot the citizens. Whether enquiry cannot be ordered by the government to check how the old defective items are being sold by them by colluding with each other and consumers are being robbed in the daylight. The government of India is spending huge money on the salary and perks of the staffs of the national consumer helpline but their support in order to curb violation of consumer rights is zero. Sir, when every matter will be decided by the consumer forum and minimum fee at the consumer forum, is at least Rs.200 plus other expenses, then the citizenry will not make efforts in order to seek protection of consumer rights and will suffer losses in the hand of cunning and cheaters companies, sellers and service providers in the cases of losses of less than one thousand. Herein applicant suffered the loss of near about Rs.2400 which form the considerable portion of per month income of the applicant, therefore, the applicant is diligently pursuing the matter. For detail, please check the attached PDF document with this representation.
Grievance Document
Current Status-Grievance received
Date of Action-31/10/2018, Officer Concerns To, Forwarded to-Consumer Affairs
Officer Name-Shri Sita Ram Meena, Officer Designation-Director
Contact Address-Room No.456A Krishi Bhavan New Delhi
Email Address-dirpg-ca@gov.in, Contact Number-23387737

 

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Whether it is justified to deliver unresponsive, old defective item in the name of new one? Consumer rights are shadowed with the terms and conditions of companies.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 19 August 2018 at 14:56
To: digiflippro@flipkart.com, pmosb <pmosb@pmo.nic.in>, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, presidentofindia@rb.nic.in, cmup <cmup@up.nic.in>
The matter is concerned with the illegal trades practices by companies and its dealers causing loss to the innocent and gullible citizenry. 
Dealer-GROMO, 313/2495, Motilal Nagar No 2, Off Link Road, Behind Kasbah Hotel, Goregaon (W) Mumbai-400090 
Post OfficeName: Bangur Nagar
District Name: Mumbai
State Name: Maharashtra

For the consumer complaints, the address of the company is as follows-
Manager, consumer care, Flipkart India Private Limited, Vaishnavi Summit, No 6/B 7th Main 80 feet Road, 3rd Block, Koramangala, Bangalore-560034, Karnataka, India. Mobile number-9108049129111
Subject-In regard to

 

New Digiflip Pro ET701 Wifi Tab 3G Via Dongle- 1GB – 8GB – 6 Months Warranty #142646409496

, Both Tablet charger and Tablet are old and in the dysfunctional state so it must be returned by providing a new one which may be in the working state. In case failed, refund me with compensation.

 

Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to following submissions as follows.
1-It is submitted before the Hon’ble Sir that you
have provided me Tablet aforementioned with an old charger which couldn’t charge the Tablet. It was the obligation of the dealer to check the item before delivery that whether the item is under a working condition or not. Because of a substandard third grade item of company and carelessness of the dealer, applicant suffered trauma both mentally and physically so it is the right of the complainant to seek compensation from the duo.

 

2

-It is submitted before the Hon’ble Sir that first

page of the attached documents is the cash memo of the item purchased from the dealer through Ebay online shopping.

 

3

-It is submitted before the Hon’ble Sir that

the second page of the attached documents with the representation shows the detail about the product purchased but now under controversy because of its unworking state after charging but earlier unresponsive and un-charging and two months remained as such. Charging could be feasible because of the new charger purchased from the market but it is causing heat to the item. Therefore I again packed the item as it is.

 

4

-It is submitted before the Hon’ble Sir that

it seems that software of the Tablet is not working properly as from the attached documents, it is quite evident that wifi is not activating. Dongle connection is also not supported.

 

  5

-It is submitted before the Hon’ble Sir that

श्री मान जी प्रार्थी द्वारा २५०० रुपये का टेबलेट आर्डर किया गया  eBay India Private Limited से  ऑनलाइन शौपिंग से  जिसका  अन कनफर्म्ड  पता निम्न है  जो की नेट पर उपलब्ध है |

eBay India Office Address: eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East), Mumbai 400063, Maharashtra, India.
eBay India Office Phone Number022-66690000 / 022-61248150 / 18002093229
श्री मान जी प्रार्थी को जो  टेबलेट  कुरिएर एजेंट  द्वारा  उपलब्ध कराया गया  वह चालू हालत में नही था  वह चार्ज तक नही हो रहा था  मैंने तुरंत चार घंटे तक इन्तजार के पश्चात रिफंड के लिये प्रार्थना किया और उसके पश्चात २० पत्र भेजे गये किन्तु  हर शिकायत में  कंपनी के  एजेंट सिर्फ यही लिखे –Item found under manufacturer warranty so buyer need to visit nearest service center hence case closed.श्री मान जी प्रार्थी ने टेबलेट को उसी प्रकार पैक करके रख दिया है  श्री मान जी जो उत्पाद चालू हालत में  ही नही उसकी  कंपनी वारंटी क्या | वारंटी का सम्बन्ध तो  नये चालू हालत में खरीदे गये  और उसे  यूज  में  लाने के दौरान बिगड़ने पर होती है | श्री मान जी किसी उपभोक्ता को  बिगड़ा  हुआ डिफेक्टिव उत्पाद बेचना तो अपराध की श्रेणी में आता है  एक तरह से उन्होंने उपभोक्ता को धोखा दिया | इ बे ने री फण्ड देने से इनकार कर दिया और प्रार्थी द्वारा २० शिकायते की गयी  किन्तु  आप के राष्ट्रिय उप भोक्ता  हेल्प लाइन  एक रटा हुआ जवाब लगाती है |Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may file your case with Consumer forum following the procedure prescribed by them.श्री मान जी शिकायतों के नमूने  देखे और आकलन करे की क्या इतने बड़े देश गरीब उपभोक्ताओं को कंपनियों से मिल कर लूटा नही जा रहा है और यह सब जिम्मेदार कुर्सिओं के इशारे पर हो रहा है |
This is a humble request of your applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness and chaos in an arbitrary manner by making the mockery of law of land? There is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                          Yours sincerely
Date-

19

-08-2018              Yogi M. P. Singh, Mobile number-7379105911,

7237849131, 9794760348,

Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

 

 

 

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Mahesh Pratap Singh Yogi M P Singh

Whether it is not an anarchy that old unresponsive and defective products are being sold in the name of the new product, company warranty is enforced when the item may be underuse but when the claim was made to return the item and get the refund as it was sold defective and unresponsive item contained old charger then shamelessly concerned took the recourse of the company warranty surprisingly upheld by NCH. Whether such practice will not promote the selling of defective items to the consumers by colluding with the staffs of NCH by being lured to earn more money through such crooked paths. Most surprising is that they must be frightened as the applicant is raising the issue with the most responsible public functionaries of this largest democracy in the world but it seems they are the expert players and well apprised with the loopholes of government machinery.

Preeti Singh
2 years ago

री मान जी प्रार्थी को जो टेबलेट कुरिएर एजेंट द्वारा उपलब्ध कराया गया वह चालू हालत में नही था वह चार्ज तक नही हो रहा था मैंने तुरंत चार घंटे तक इन्तजार के पश्चात रिफंड के लिये प्रार्थना किया और उसके पश्चात २० पत्र भेजे गये किन्तु हर शिकायत में कंपनी के एजेंट सिर्फ यही लिखे -Item found under manufacturer warranty so buyer need to visit nearest service center hence case closed.श्री मान जी प्रार्थी ने टेबलेट को उसी प्रकार पैक करके रख दिया है श्री मान जी जो उत्पाद चालू हालत में ही नही उसकी कंपनी वारंटी क्या | वारंटी का सम्बन्ध तो नये चालू हालत में खरीदे गये और उसे यूज में लाने के दौरान बिगड़ने पर होती है | श्री मान जी किसी उपभोक्ता को बिगड़ा हुआ डिफेक्टिव उत्पाद बेचना तो अपराध की श्रेणी में आता है एक तरह से उन्होंने उपभोक्ता को धोखा दिया | इ बे ने री फण्ड देने से इनकार कर दिया और प्रार्थी द्वारा २० शिकायते की गयी किन्तु आप के राष्ट्रिय उप भोक्ता हेल्प लाइन एक रटा हुआ जवाब लगाती है |Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may file your case with Consumer forum following the procedure prescribed by them.श्री मान जी शिकायतों के नमूने देखे और आकलन करे की क्या इतने बड़े देश गरीब उपभोक्ताओं को कंपनियों से मिल कर लूटा नही जा रहा है और यह सब जिम्मेदार कुर्सिओं के इशारे पर हो रहा है |

Mahesh Pratap Singh Yogi M. P. Singh

Whether it is not reflection of the rampant corruption in the government mchinery that concerned instead of taking solid and strong actionst the wrongdoers they are procrastinating which is more than anarchy.