Micro Max keeps its prices low and provides long warranty but once the item sold. Customer care roll

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Micro Max Company keeps its prices low and provides long warranty but once the item sold, they never keep their promises.
Micromax Support <info@micromaxinfo.com> 23 February 2018 at 10:41

Reply-To: Micromax Support <info@micromaxinfo.com>
To: yogimpsingh@gmail.com

Dear Mr. Singh,
Greetings from Micromax!!
Reference to your ticket id- 854147
We apologize for the inconvenience caused to you.
This is to context of our telephonic conversation with service partner, we request you to re-visit at below mentioned service partner for your device related problem :-
M/s Mobile Solution (Mirzapur),Bramchari Ka Kuwan, Police Line Road, Mirzapur, Uttar Pradesh-231001,0544-2256072,9305543706,(Mon-Sat,10am-7pm).
However in case of any assistance, you may also call us on our customer care number from service partner.
For more Information on Micromax Products please visit our website : www.micromaxinfo.comYou can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 08:00 am to 08:00 pm).
Assuring you of our Best Services.

Regards,
Ankit Kotnala
Micromax Support

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On Thu, 22 Feb at 9:56 PM , Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> wrote:

On behalf of Tantric K. P. Singh Mobile number 9794089100 who is the aggrieved consumer of the Micro Max company whose address is as follows- Mohalla-Surekapuram, Jabalpur Road District-Mirzapur Uttar Pradesh, Pin code 231001.
Subject-Warranty is not being provided by Micromax Company as assured during the purchasing of the mobile handset on flimsy ground.
Item under dispute-Micromax mobile handset which product ID is as follows-Micro Max Q402
M IMEI1 911579902873612 S IMEI2 911579903874114
Aforementioned item was purchased by Keshav Maharaj Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.  
Since the Micro Max Company had fixed the certain span as warranty period and purchased item is under warranty period consequently aforementioned consumer/ customer/ purchaser sought the help of services centre of Micro Max Company situated at Mobile solution Brahmchaari ka Kuaa , Police line Road District-Mirzapur, Uttar Pradesh, Pin code 231001. Please take a glance at attached PDF document with the representation explicitly showing that comment of concerned staffs of Micro Max Company as This mobile is physically damaged so not conforming the setup norms of warranty. Moreover, such practice is quite common with the aforementioned services centre of Micro Max Company.
 Applicant is aggrieved with the mismanagement of the following company addressed as follows.
Micromax Informatics Ltd.
Micromax House 90B, Sector-18, Gurgaon Pin Code – 122015
1860 500 8286 ( Phones ) , 1800 102 3999
With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that whether it is justified to float the consumer rights of the citizenry in this largest democracy in the world? Whether Micro Max Company is conforming the setup standard norms which ensures the protection of consumer’s rights of the citizenry.
2-It is submitted before the Hon’ble Sir that undoubtedly matter is concerned with larger public interest so it must be entertained by appropriate forum who are entitled to interfere with the policy matters of the Micromax Company which tyrannical policies are against consumer interest of middle class as well as lower middle class.
3-It is submitted before the Hon’ble Sir that your applicant is public-spirited person and matter is not only concerned with your applicant but larger public so please direct appropriate forum to hear the grievances of common people through your applicant and your applicant will pay the fee as required by competent consumer forum in accordance with the law of land in this public-spirited matter.  
                        This is a humble request of the applicant to you Hon’ble Sir that it can never be justified to overlook the rights of the citizenry by delivering the services in an arbitrary manner by floating all set up norms. This is the sheer mismanagement which is encouraging wrongdoers to reap the benefit of loopholes in the system and depriving poor citizens of the right to justice. Therefore it is the need of the hour to take concrete steps in order to curb grown anarchy in the system. For this, your applicant shall ever pray you, Hon’ble Sir.
                                          Yours sincerely
                            Yogi M. P. Singh Mobile number-7379105911Mohalla-Surekapuram, Jabalpur Road District-Mirzapur, Uttar Pradesh, India.

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Mahesh Pratap Singh Yogi M P Singh

Warranty is not being provided by Micromax Company as assured during the purchasing of the mobile handset on flimsy ground.
Item under dispute-Micromax mobile handset which product ID is as follows-Micro Max Q402
M IMEI1 911579902873612 S IMEI2 911579903874114
Aforementioned item was purchased by Keshav Maharaj Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.
Since the Micro Max Company had fixed the certain span as warranty period and purchased item is under warranty period consequently aforementioned consumer/ customer/ purchaser sought the help of services centre of Micro Max Company situated at Mobile solution Brahmchaari ka Kuaa , Police line Road District-Mirzapur, Uttar Pradesh, Pin code 231001.

Arun Pratap Singh
2 years ago

Track record of Micromax company was earlier also bad but public is misled because of cheaper prices of items.Think about poor redress of grievance that company staff is providing a parrot reply which can be never in the interest of countrymen.First service centre staff was crying that product is physically damaged and now customer care is also synchronizing its tone with him.