Max secure antivirus plus has been manually installed by staff of company and now working

Grievance
Details

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Grievance
Number: 1393502

Grievance Reg Date: 2019-06-19 16:21:14

Complainant Name :
Yogi
M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By
Web
Complaint Type :
Complaint
State :
UTTAR
PRADESH
Purchase City :
Mirzapur
Sector :
Electronics
Products
Category :
Softwares
/ Antivirus / Paper Licenses
Grievance Company :
Company Name :
Max
Secure Software India Pvt. Ltd.
Type & Model:
Max
Secure Anti Virus Plus
Date of Purchase:
2018-10-23
Under Warranty:
Yes
Amount Paid:
1500
IMEI no or Serial no:
3NSDZPQ51H5R65
Service Tag no.:
Name & Address of Service Center:
10
Windsor Terrace, Clover Village, Wanawadi, Near Kedari Petrol Pump, Near
Parmar Residency, Pune, Maharashtra 411040
job sheet / Work order no.:
Complaint no/ Ref. no(if any):
Company Details
Max
Secure Software India Pvt. Ltd. Address-10 Windsor Terrace, Clover Village,
Wanawadi, Near Kedari Petrol Pump, Near Parmar Residency, Pune, Maharashtra
411040 Phone: 086051 00500
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
Fraudulent
Issue
Grievance Details :
Matter
is concerned with the Max Secure Anti Virus Plus which was sold online
through the Amazon online shopping. According to terms and conditions whoever
buys this antivirus for its personal computer, concerned company had to
provide the three years security to the computer from online malwares through
security updates. But it is unfortunate that company is not keeping its
promise or in another way it can be said that company only cheated the
consumers by them stupid through their lure. For detail, please take a glance
at the attached documents to this representation. Slogan of the company in
regard to the product is as -one user three year or one PC three years.
Detail of the company is as follows. Manufactured /Packed by Max Secure
Software India Pvt. Ltd. Address-10 Windsor Terrace, Clover Village,
Wanawadi, Near Kedari Petrol Pump, Near Parmar Residency, Pune, Maharashtra
411040 Phone: 086051 00500 Most respected Sir purchased antivirus was
registered online on date-23 October 2018 at 15:00 which means merely eight
months passed from the date of registration and concerned company is itself
declaring that product now expired so purchase complete protection. Whether
it is not cheating that during the purchase of product, concerned assured
three years protection to the personal computer but now three years were
arbitrarily converted into eight months which is violation of consumer rights
of the applicant. Therefore concerned company may subjected to penal
proceedings under law of land and detriments suffered by the applicant must
be compensated adequately
Status :   Disposed
Response Received from Company :
“We
contacted the customer and his issue has been resolved. He uninstalled the
Max Secure Anti Virus Plus previously. He still have running subscription, so
we installed Antivirus remotely and also registered it. There was no issue
with the subscription, as subscription will expire on 10/22/2021. If you have
any further questions, please do not hesitate to ask. For faster response,
please chat with our Free 24×7 Live Technical Support.”
Date : 2019-06-29 15:59:54
Status :   Closed
NCH Agent Remark :
Company
has responded to your grievance as per their terms and conditions, if you are
not satisfied with the company’s response you may file case with Consumer
forum, following the procedure prescribed by them.
Remark Date  2019-07-13 14:11:23
Status :   Disposed
Uploaded Files:

Consumer
Feedback

Statisfaction Level :
Average
Suggestion / Feedback / Remark :
Thanks
for positive efforts which caused the company to stop irritating aids of
antivirus Max internet security antivirus and staff of the company manually
installed the antivirus software again. In this era of unemployment an
individual are itself suffering for two square meal and companies are playing
own tricks to cheat the customers by adopting various cunning tricks. Again
thanks to the concerned staffs.

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Yogi
1 year ago

Thanks for positive efforts which caused the company to stop irritating aids of antivirus Max internet security antivirus and staff of the company manually installed the antivirus software again. In this era of unemployment an individual are itself suffering for two square meal and companies are playing own tricks to cheat the customers by adopting various cunning tricks. Again thanks to the concerned staffs.

Preeti Singh
1 year ago

Undoubtedly when the item has been bought by the customer, them why are you circulating ads through the software as once software purchased company is no more the master of the software so circulate ads through the software is itself offence and it is obligatory duty of responsible public functionaries to curb such illegal activities.

Beerbhadra Singh
1 year ago

Undoubtedly the role of the company staff remained positive quite obvious from the from the post because when the complaint was made by the aggrieved person on the August portal of the Ministry of Consumer Affairs then customer care or technical expert of the company supported the applicant which means they remained Cooperative it to the customer undoubtedly this step was public spirited and and supportive to the customer and the praiseworthy in this anarchy when everyone is looking others the government functionaries are not very positive to the consumers and aggrieved people.