Max Life Insurance did not refund the paid premium within deadline of 10 days by pursuing R.B.I. Guidelines

Grievance Status for registration number : GOVUP/E/2020/24741

Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
14/08/2020
Received By Ministry/Department
Uttar Pradesh
Grievance Description
An application under Article 51 A of the constitution of India on behalf of Keshaw Pratap Singh. Please direct police concerned to lodge F.I.R. in the matter against assistant manager concerned of Axis Bank Mirzapur for his offence of cheating which criminal offence. First, they assured to resolve the matter up to 10-Aug and on 10-Aug they assured to resolve the matter up to 14-Aug but now working hour is over which means they are only procrastinating on the matter.
Undoubtedly matter is concerned with the cheating and the assistant manager of axis bank, Beltar, Mirzapur city acted as an agent of the Max Life insurance cheated the aggrieved Keshaw Pratap Singh quite obvious from the video footage of CCTV installed in the axis bank but concerned instead of taking any action in the matter only procrastinating on the matter. They are only misleading nothing else. FW: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947 priya.gupta5@maxlifeinsurance.com priya.gupta5@maxlifeinsurance.com Mon, Aug 10, 2020, at 7:33 PM To myogimpsingh@gmail.com Cc: anshul.bassi1@maxlifeinsurance.com, reena.behl1@maxlifeinsurance.com Dear Mr. Singh, Greetings from Max Life Insurance We are working on your concerns raised please allow me time till Aug 14, 2020 to get back to you on this.
Cheating is considered as a criminal offence under the Indian Penal Code. It is done to gain profit or an advantage from another person by using some deceitful means. The person who deceives another knows for the fact that it would place the other person in an unfair situation.
Grievance Document
Current Status
Case closed
Date of Action
12/09/2020
Remarks
अधीनस्थ अधिकारी के स्तर पर निस्तारित महोदय, आख्या संलग्न कर सादर सेवा में प्रेषित है आवेदक की जांच आख्या अवलोकनार्थ प्रेषित है श्रीमान् जी आख्या संलग्न है
Reply Document
Rating
Poor
Rating Remarks
I have made following prayer before the concerned public authorities but it seems that they did not pay heed to it as the submitted report is not investigation report and concerned either remained fail to understand the submissions of the grievance either because of incompetency or because of negativity to the duty and frustration to service. Please direct police concerned to lodge F.I.R. in the matter against assistant manager concerned of Axis Bank Mirzapur for his offence of cheating which criminal offence. Right to reason is an indispensable part of the sound administrative system therefore concerned must provide the reason why the request to register the F.I.R. in the matter was overlooked by the concerned. It is quite obvious that document/bond on the proposal of the insurance company was returned on 01/09/2020 but money still not refunded to the account of the aggrieved Keshaw Pratap Singh even when the promise of refund within 10 days break. Travesty of justice must be
Officer Concerns To
Officer Name
Shri Arun Kumar Dube
Officer Designation
Joint Secretary
Contact Address
Chief Minister Secretariat U.P. Secretariat, Lucknow
Email Address
sushil7769@gmail.com
Contact Number
0522 2226349
Reminder(s) / Clarification(s)
Reminder Date
Remarks
20/08/2020
First they assured to resolve up to 10 Aug 2020 , then 14 Aug 2020, then 17 Aug 2020 , then 20 Aug 2020 and now 24 Aug 2020 . Whether it is not procrastination. Gmail Beerbhadra Singh myogimpsingh@gmail.com FW: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned. policy number 342469947 priya.gupta5@maxlifeinsurance.com priya.gupta5@maxlifeinsurance.com Thu, Aug 20, 2020 at 12:28 PM To: myogimpsingh@gmail.com Dear Mr. Singh, Greetings from Max Life Insurance We are still evaluating your concerns. I understand the long delay and regret the same. It should not be taking this long. This is not representative of our usual service standards. We will let you know the status by Monday, Aug 24,2020. Thankyou for your patience and support Your sincerely Priya Gupta Assistant Manager- Customer Service Max Life Insurance Co Ltd, 3rd Floor, 90-A, Udyog Vihar, Sector 18, Gurugram -122 015, Haryana, INDIA Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

Grievance Status for registration number : GOVUP/E/2020/26256

Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
26/08/2020
Received By Ministry/Department
Uttar Pradesh
Grievance Description
Assistant Bank manager of Axis Bank is also the agent of Max Life Insurance Company which is illegal and against the privacy of the Bank customers.
Grievance Status for registration number: GOVUP/E/2020/24741
Grievance Concerns To Name Of Complainant Yogi M P Singh
Date of Receipt 14/08/2020
Received By Ministry/Department Uttar Pradesh
Grievance Description An application under Article 51 A of the constitution of India on behalf of Keshaw Pratap Singh. Please direct police concerned to lodge F.I.R. in the matter against assistant manager concerned of Axis Bank Mirzapur for his offence of cheating which criminal offence. First, they assured to resolve the matter up to 10-Aug and on 10-Aug they assured to resolve the matter up to 14-Aug but now working hour is over which means they are only procrastinating on the matter.
Current Status Under the process
Date of Action 14/08/2020
Remarks Grievance received by Subordinate Organisation from Web APIFirst, they assured to resolve up to 10 Aug 2020, then 14 Aug 2020, then 17 Aug 2020, then 20 Aug 2020 and now 24 Aug 2020. Whether it is not procrastination. Gmail Beerbhadra Singh myogimpsingh@gmail.com FW: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned. policy number 342469947 priya.gupta5@maxlifeinsurance.com priya.gupta5@maxlifeinsurance.com Thu, Aug 20, 2020, at 12:28 PM To myogimpsingh@gmail.com Dear Mr Singh, Greetings from Max Life Insurance We are still evaluating your concerns. I understand the long delay and regret the same. It should not be taking this long. This is not representative of our usual service standards. We will let you know the status by Monday, Aug 24, 2020. Thank you for your patience and support Your sincerely Priya Gupta Assistant Manager- Customer Service Max Life Insurance Co Ltd, 3rd Floor, 90-A, Udyog Vihar, Sector 18, Gurugram -122 015, Haryana, INDIA Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

Grievance Document
Current Status
Case closed
Date of Action
12/09/2020
Remarks
महोदय, आख्या संलग्न कर सादर सेवा में प्रेषित है आवेदक की जांच आख्या अवलोकनार्थ प्रेषित है श्रीमान् जी आख्या संलग्न है
Reply Document
Rating
Poor
Rating Remarks
According to subsection 1 d of section 4 of Right to Information Act 2005, it shall be the obligatory duty of the public authority to provide reasons of its decision to the parties concerned but where is the reason of not lodging F.I.R. as prayer made in the grievance as Please direct police concerned to lodge F.I.R. in the matter against assistant manager concerned of Axis Bank Mirzapur for his offence of cheating which criminal offence. Right to reason is an indispensable part of the sound administrative system therefore concerned must provide the reason why the request to register the F.I.R. in the matter was overlooked by the concerned. It is quite obvious that document/bond on the proposal of the insurance company was returned on 01/09/2020 but money still not refunded to the account of the aggrieved Keshaw Pratap Singh even when the promise of refund within 10 days break. Here report on the portal submitted by the sub inspector concerned 12/09/2020 but he did not check refund
Officer Concerns To
Officer Name
Shri Arun Kumar Dube
Officer Designation
Joint Secretary
Contact Address
Chief Minister Secretariat U.P. Secretariat, Lucknow
Email Address
sushil7769@gmail.com
Contact Number
0522 2226349
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Arun Pratap Singh
2 months ago

According to subsection 1 d of section 4 of Right to Information Act 2005, it shall be the obligatory duty of the public authority to provide reasons of its decision to the parties concerned but where is the reason of not lodging F.I.R. as prayer made in the grievance as Please direct police concerned to lodge F.I.R. in the matter against assistant manager concerned of Axis Bank Mirzapur for his offence of cheating which is a criminal offence.

Preeti Singh
2 months ago

Think about the gravity of situation that act of cheating done which is criminal offence but police concerned did not lodge the F.I.R. quite obvious from the report of sub inspector of the Uttar Pradesh police. Whether lackadaisical approach of the police in the matter is not promoting anarchy in the society and such irresponsible report and setting scot-free to the wrongdoer staff of the Bank concerned is only promoting lawlessness and anarchy in the government machinery.

Yogi
Admin
2 months ago

Please direct police concerned to lodge F.I.R. in the matter against assistant manager concerned of Axis Bank Mirzapur for his offence of cheating which criminal offence. Right to reason is an indispensable part of the sound administrative system therefore concerned must provide the reason why the request to register the F.I.R. in the matter was overlooked by the concerned.
Police must provide a reasoned reply that why did it not lodge F.I.R. in the matter as still wrongdoer insurance company did not refund the paid premium taken by cheating aggrieved Keshaw Pratap Singh quite obvious from the post.

Bhoomika Singh
Bhoomika Singh
2 months ago

Aggrieved applicant requested the police in the state that matter is concerned with the criminal offence show an FIR must be lodged in the matter but police in the state did not large FIR in the matter and it simply submitted a report by asking detail of the matter from the aggrieved Keshav Pratap Singh which is the mockery of the law of land because here police must provide the reasoned reply and also put light on the fact that why police did not large FIR in the matter concerned with the cheating by the concerned staff of the the Axis Bank who is also acting like the agent of Max Insurance Company.

Vandana Singh
Vandana Singh
2 months ago

निस्संदेह मामला धोखाधड़ी से संबंधित है और अक्ष बैंक के सहायक प्रबंधक, बेल्थर, मिर्जापुर शहर ने मैक्स लाइफ इंश्योरेंस के एक एजेंट के रूप में काम किया है, जिससे पीड़ित केशव प्रताप सिंह ने धुरी बैंक में स्थापित सीसीटीवी के वीडियो फुटेज से काफी स्पष्ट धोखा दिया है, लेकिन इसके बजाय चिंतित हैं मामले में कोई कार्रवाई करने के लिए केवल मामले पर नज़र रखना।