Matter concerned with video footage forwarded to General Manager Mrs Nirmala Sridhar of Vijaya Bank.

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
23 Mar
    to HO.CGRC
Please take this reminder with utmost care as more than 16 days passed but video footage is still awaited from your end. Credibility of software report of ATM machine is under cloud. Take a glance of your provided feedback crying latter five transactions failed ensures the stake of your applicant with more emphasis.  Here one thing must be kept in mind that justice delayed is justice denied . More time gives the wrongdoers to subvert the clues and evidences. 
1000491122116182507aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      ATM-ID   RESPa21/12/2016  18:31:33SVD714801   000aCARD NO:  0006071********1587aDESC: WITHDRAWAL    RS         2000.00aTXN # 245649  A/C#  000000050219718669a dB3944422
1000492122116182653aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      ATM-ID   RESPa21/12/2016  18:33:55SVD714801   055aCARD NO:  0004213********2016aDESC: INCORRECT PIN RS         2000.00aTXN # 245650  A/C#  000714801011003656a d459B35AC
1000493122116182819aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      ATM-ID   RESPa21/12/2016  18:35:21SVD714801   061aCARD NO:  0006070********1515aDESC: EXCEEDS LIMIT RS         2000.00aTXN # 245651  A/C#  000212085050201770a d97F4BD3F
1000494122116182909aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      ATM-ID   RESPa21/12/2016  18:36:10SVD714801   061aCARD NO:  0006070********1515aDESC: EXCEEDS LIMIT RS         2000.00aTXN # 245652  A/C#  000212085050201770a dF5FA8897
1000495122116183020aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      ATM-ID   RESPa21/12/2016  18:36:46SVD714801   000aCARD NO:  6220***********7125aDESC: WITHDRAWAL    RS         2000.00aTXN # 245653  A/C#  ******************a dADAC1B05
1000496122116183346aLuno123aVIJAYA BANK           MIRZAPURaDATE        TIME      ATM-ID   RESPa21/12/2016  18:40:46SVD714801   110aCARD NO:  0004591********6053aDESC: OUT OF NOTES, PLEASE RETRY 00.00aTXN # 0       A/C#a d7BD9FFB5
2017-03-10 10:37 GMT+05:30 <HO.CGRC@allahabadbank.in>:
Ref.: HO/CGRC/  161702541                                                                                                                 दिनांक/Date: 08.03.2017
श्री/श्रीमती -SHAKUNTALA DEVI
महोदयामहोदय
Madam/ Dear Sir,
Your representation dated  .07.03.2017 ( Complaint No..ALBCARE-24141)
हम आपके अभ्यावेदन की पावती स्वीकार करते हैं एवं आवश्यक कार्रवाई हेतु संबंधित विभाग/मंडलीय कार्यालय/शाखा के साथ अऩुवर्ती कार्रवाई कर रहे हैं। आपको हमारी तरफ सेइस संबंध में यथाशीघ्र सूचित किया जाएगा।
We acknowledge receipt of your representation and have taken  up the matter with the concerned Department/Zonal Office/ Branch for necessary action. You will hear from us very soon.
भविष्य में समस्त पत्राचार हेतु कृपया शिकायत संख्या उद्धृत करें।
In all your future correspondence kindly quote the complaint number.
हम आपको अपनी बेहतर सेवा एवं सहयोग हेतु आश्वस्त करते हैं।
We assure you of best  of our services  & cooperation.
30 दिनों के पश्चात अगर आपके मामले का निस्तारण नहीं होता है तो आप इस मामले को संबंधित बैंकिंग लोकपाल के समक्ष रख सकते हैं।
After 30 days if your issues are still unresolved, you may escalate the same to the concerned Banking Ombudsman.
                        भवदीय / Yours faithfully,
                           मुख्य प्रबंधक/ वरिष्ठ प्रबंधक                                                 
                    Chief Manager / Senior Manager / Manager    

Grievance Status

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Status as on 23 Apr 2017

Registration Number : DEABD/E/2017/11284
Name Of Complainant : Shakuntala Devi
Date of Receipt : 23 Apr 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : Vijaya Bank
Officer name : Mrs. Nirmala Sridhar
Officer Designation : General Manager
Contact Address : Head Office,41/2, M.G.Road,
Bangalore
560001
Contact Number : 08025584236
e-mail : nirmalasridhar@VIJAYABANK.co.in
Grievance Description : Prime minister Sir ,Chief minister Sir and many more are brand ambassadors of digital transactions but it seems that they are not apprised with terrific losses occurring to common citizenry during such transactions. A young poor lady suffered loss of Rs.2000.00 in a transaction through the ATM machine of Vijaya Bank during demonetization period. Moreover Vijaya Bank is procrastinating in providing C.C.T.V. footage to aggrieved. With great respect to revered Sir , your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that why prompt action is not being taken in order to redress the grievance of young poor lady? Why her grievance is languishing in public offices? 2-It is submitted before the Hon’ble Sir that reminders are being sent to concerned accountable public functionaries but it seems that they are reluctant to consider them.Please take this reminder with utmost care as more than 16 days passed but video footage is still awaited from your end. Credibility of software report of ATM machine is under cloud. Take a glance of your provided feedback crying latter five transactions failed ensures the stake of your applicant with more emphasis. Here one thing must be kept in mind that justice delayed is justice denied . More time gives the wrongdoers to subvert the clues and evidences.3-It is submitted before the Hon’ble Sir that in the interest of justice , Vijaya Bank may be directed to provide video footage so that action may be taken against wrongdoers. Why Vijaya Bank is procrastinating in the name of video footage creating suspense in the mind of applicant in regard to credibility of the staffs of the Vijaya Bank. After all your applicant wants justice as suffered loss of RS.2000.00 .For details please take a glance of attached documents with this representation.
Date of Action : 23 Apr 2017

2 comments on Matter concerned with video footage forwarded to General Manager Mrs Nirmala Sridhar of Vijaya Bank.

  1. Prime minister Sir ,Chief minister Sir and many more are brand ambassadors of digital transactions but it seems that they are not apprised with terrific losses occurring to common citizenry during such transactions. A young poor lady suffered loss of Rs.2000.00 in a transaction through the ATM machine of Vijaya Bank during demonetization period. Moreover Vijaya Bank is procrastinating in providing C.C.T.V. footage to aggrieved.

  2. Please take this reminder with utmost care as more than 16 days passed but video footage is still awaited from your end. Credibility of software report of ATM machine is under cloud. Take a glance of your provided feedback crying latter five transactions failed ensures the stake of your applicant with more emphasis. Here one thing must be kept in mind that justice delayed is justice denied . More time gives the wrongdoers to subvert the clues and evidences.
    1000491122116182507aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:31:33SVD714801 000aCARD NO: 0006071********1587aDESC: WITHDRAWAL RS 2000.00aTXN # 245649 A/C# 000000050219718669a dB3944422
    1000492122116182653aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:33:55SVD714801 055aCARD NO: 0004213********2016aDESC: INCORRECT PIN RS 2000.00aTXN # 245650 A/C# 000714801011003656a d459B35AC
    1000493122116182819aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:35:21SVD714801 061aCARD NO: 0006070********1515aDESC: EXCEEDS LIMIT RS 2000.00aTXN # 245651 A/C# 000212085050201770a d97F4BD3F
    1000494122116182909aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:36:10SVD714801 061aCARD NO: 0006070********1515aDESC: EXCEEDS LIMIT RS 2000.00aTXN # 245652 A/C# 000212085050201770a dF5FA8897
    1000495122116183020aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:36:46SVD714801 000aCARD NO: 6220***********7125aDESC: WITHDRAWAL RS 2000.00aTXN # 245653 A/C# ******************a dADAC1B05
    1000496122116183346aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:40:46SVD714801 110aCARD NO: 0004591********6053aDESC: OUT OF NOTES, PLEASE RETRY 00.00aTXN # 0 A/C#a d7BD9FFB5

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