Jio claims to provide best internet speed but consumers are only crying.

Grievance
Details

Grievance
Number: 1533143

Grievance Reg Date: 2019-08-20 20:02:03

Complainant Name :
Yogi
M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By
Web
Complaint Type :
Complaint
State :
UTTAR
PRADESH
Purchase City :
Mirzapur
Sector :
Broadband
& Internet
Category :
Data
– Wireless
Grievance Company :
Jio
Company Name :
Govt Dept / Regulator :
Mobile / Landline Number(in which the problem persist):
7237849131
Connection id:
7237849131
Connection Type:
Prepaid
Amount deducted (if any):
Network Location Details:
Surekapuram,
Jabalpur Road Mirzapur 231001
Complaint Number / ref no.:
Company Details
Jio
U.P. East Jio Care <care@jio.com>, jio.bugsreporting@ril.com,
appellate.upe@jio.com, enterprisecare@jio.com,
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Broadband/
Internet not working/ slow speed
Grievance Details :
Matter
of fact is concerned with the poor network speed is being provided by Jio
service providing company and when the complaint was made, then its staff
cunningly sent notification 90% of Daily Data quota exhausted for Jio Number
7237849131on 17-Aug-2019 at 12:46 AM and again on the same day 50% of Daily
Data quota exhausted for Jio Number 7237849131 at 11:55 PM. Sir when the
earlier 90 percent data exhausted within 46 minutes, then how is it feasible
that during the entire day only fifty percent data was used? Which implies
that notifications of the Jio service providing company are itself contrary.
From: <Notification@jio.com> Date: Sat, Aug 17, 2019, 12:46 AM Subject:
90% of Daily Data quota exhausted for Jio Number 7237849131 To: <myogimpsingh@gmail.com>
From: <Notification@jio.com> Date: Sat, Aug 17, 2019, 11:55 PM Subject:
50% of Daily Data quota exhausted for Jio Number 7237849131 To:
<myogimpsingh@gmail.com>
Status :  In Process
Company Remark :
Investigation
in Progress. We will revert with the resolution details shortly
Remark Date  2019-08-20 20:16:52
Status :  In Process
Company Remark :
This
is with reference to the complaint raised by customer regarding Network/Data
at his location. Our Network engineers had surveyed customer’s location and
observed limited indoor Jio coverage. We submit that the existing site
serving the location is highly utilized due to which customer is facing
issues. These issues can only be addressed by a new site in the vicinity.
However, we regret to inform that currently, no immediate solution is
available due to technical and site acquisition issues at the location.
Nevertheless, we have noted customer’s concern and will keep in mind while
planning for any future network enhancements. Further, we would not be able
to convey the exact timelines as the issue is beyond our control. Our team is
working diligently to ensure that our network evolves constantly based on the
consumer needs and dynamics of the industry. However, the improvement in the
experience may not be instantaneous and will be felt gradually.
Remark Date  2019-08-21 16:16:23
Status :   Closed
Uploaded Files:


Grievance
Details

Grievance
Number: 1533143

Grievance Reg Date: 2019-08-20 20:02:03

Complainant Name :
Yogi
M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By
Web
Complaint Type :
Complaint
State :
UTTAR
PRADESH
Purchase City :
Mirzapur
Sector :
Broadband
& Internet
Category :
Data
– Wireless
Grievance Company :
Jio
Company Name :
Govt Dept / Regulator :
Mobile / Landline Number(in which the problem persist):
7237849131
Connection id:
7237849131
Connection Type:
Prepaid
Amount deducted (if any):
Network Location Details:
Surekapuram,
Jabalpur Road Mirzapur 231001
Complaint Number / ref no.:
Company Details
Jio
U.P. East Jio Care <care@jio.com>, jio.bugsreporting@ril.com,
appellate.upe@jio.com, enterprisecare@jio.com,
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Broadband/
Internet not working/ slow speed
Grievance Details :
Matter
of fact is concerned with the poor network speed is being provided by Jio
service providing company and when the complaint was made, then its staff
cunningly sent notification 90% of Daily Data quota exhausted for Jio Number
7237849131on 17-Aug-2019 at 12:46 AM and again on the same day 50% of Daily
Data quota exhausted for Jio Number 7237849131 at 11:55 PM. Sir when the
earlier 90 percent data exhausted within 46 minutes, then how is it feasible
that during the entire day only fifty percent data was used? Which implies
that notifications of the Jio service providing company are itself contrary.
From: <Notification@jio.com> Date: Sat, Aug 17, 2019, 12:46 AM Subject:
90% of Daily Data quota exhausted for Jio Number 7237849131 To: <myogimpsingh@gmail.com>
From: <Notification@jio.com> Date: Sat, Aug 17, 2019, 11:55 PM Subject:
50% of Daily Data quota exhausted for Jio Number 7237849131 To:
<myogimpsingh@gmail.com>
Status :  In Process
Company Remark :
Investigation
in Progress. We will revert with the resolution details shortly
Remark Date  2019-08-20 20:16:52
Status :  In Process
Uploaded Files:

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fwd: 90% of Daily Data quota exhausted for Jio Number 7237849131
1 message
beautiful images / what’s app status <myogimpsingh@gmail.com> 20 August 2019 at 19:17

To: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>


 Attached communication is the automatic response of the jio service provider but it seems that this email is the cunning trick of the staff of the jio service provider which is quite obvious from their cunning tricks that when the 90% data was not used by the applicant how can they claim that applicant have used 90% data as quiet obvious from the immediate response of the applicant that he has used to only 0. 5 GB data and one GB data is still remained in the account thanks.

———- Forwarded message ———
From: <Notification@jio.com>
Date: Sat, Aug 17, 2019, 12:46 AM
Subject: 90% of Daily Data quota exhausted for Jio Number 7237849131
To: <myogimpsingh@gmail.com>
Dear Customer,

Hope you are enjoying the hi-speed internet experience with Jio.

You have used 90% of your daily 1.5 GB high speed internet quota on your Jio Number 7237849131 as of 17-Aug-19 00:42 Hrs. After consumption of 1.5 GB data, Internet speed will be reduced in case you do not have any active data plan.

To continue enjoying high speed internet, recharge with data booster now click https://www.jio.com/Jio/portal/recharge 

Dial 1991, to know your current balance, validity, plan details and for exciting recharge plans. For tips on how to manage your data usage, click https://youtu.be/ZFUDydctV78 

Thank you,
Team Jio
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fwd: 50% of Daily Data quota exhausted for Jio Number 7237849131
1 message
beautiful images / what’s app status <myogimpsingh@gmail.com> 20 August 2019 at 19:18

To: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>


———- Forwarded message ———
From: <Notification@jio.com>
Date: Sat, Aug 17, 2019, 11:55 PM
Subject: 50% of Daily Data quota exhausted for Jio Number 7237849131
To: <myogimpsingh@gmail.com>
Dear Customer, You have used 50% of your 1.5 GB daily high speed data quota on your Jio Number 7237849131 as of 17-Aug-19 23:55 Hrs. To track your balance and usage, give a missed call to 1299. To know more on how to manage your Jio account, click https://youtu.be/SZpJCHV4gdg Dial 1991, to know your current balance, validity, plan details and for exciting recharge plans. Thank you, Team Jio
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Matter is concerned with poor network speed of Jio Mobile number-7237849131 because of poor connectivity.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 15 August 2019 at 18:00

To: Jio Care <care@jio.com>, jio.bugsreporting@ril.com, appellate.upe@jio.com, enterprisecare@jio.com, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>


Respected staff of the Jio /Reliance service providing company be informed that you did not take seriously representation dated-21-May-2019 regarding the network speed as no one made contact with the applicant in order to resolve the problem and fix the raised issue. 
Applicant uses Jio 4-G Hotspot and suffering with connectivity issue and delay response of the network which bores the applicant during surfing. It is most unfortunate that complaint made to Jio care through G-Mail but G-mail complaint was not taken seriously by the concerned Jio staff. Mr. when company will transfer data then surfing will take place smoothly otherwise poor network will merely irritate the applicant nothing else.
Sir it was claimed by company to provide two-GB data per day as promised in the purchased internet pack and applicant uses mostly 200 MB TO 300 MB per day and now applicant is using the internet pack of Rs.399 which means company will provide 1.5 GB data per day but it seems that Jio company only makes false promises in regard to packs because of its slow network speed no can use its data.
Why Jio company staff did not take seriously the following representation of the applicant made in the month of May 2019 irritated with the third grade services.
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>



Feeble network, poor connectivity and poor network in regard to Jio number-7237849131 causing difficulty to the customer.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 21 May 2019 at 00:15

To: Jio Care <care@jio.com>

क्या कारण है इस ख़राब नेटवर्क का जिओ फोर -जी फिर भी इतना ख़राब जब चलेगा कोई कब तक ख़राब सेवा झेलेगा | कई दिनों से परेशानी हो रही है सोचा कोई फाल्ट होगा कुछ दिन में ठीक हो जाएगा किन्तु आज आप लोगो को सूचित करना ही पड़  ही रहा है | 

With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows. 

1-It is submitted before the Hon’ble Sir that whether it is justified speed Jio 4-G as shown in the following screen shot.

2-It is submitted before the Hon’ble Sir that think about the gravity of situation that download speed is 0.34 MBPS and the upload speed is 0.12 Mbps which is Two-G speed not 4-G. Whether on the such poor network speed of Jio files of the grievances can be uploaded. Every service provider makes efforts for the betterment but it seems that Jio is going down from its own standard.
3-It is submitted before the Hon’ble Sir that please provide the services according to the setup norms so that transactions and other things may not fail and if you can’t provide better services then you may also inform so that the applicant may manage to port the number so that services of the other service provider may be accessed. Sometimes services remain unavailable because of poor network even when applicant lives in Mirzapur city.

                  
 This
is a humble request of your applicant to you Hon’ble Sir that how can it be
justified to withhold public services arbitrarily and promote anarchy,
lawlessness and chaos in an arbitrary manner by making the mockery of law of
land? This is the need of hour to take harsh steps against the wrongdoer in order
to win the confidence of citizenry and strengthen the democratic values for
healthy and prosperous democracy. For this, your applicant shall ever pray you,
Hon’ble Sir.                                                          
    Date-21-05-2019                                                                 Yours
sincerely                                               Yogi
M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road,
District-Mirzapur, Uttar Pradesh, Pin code-231001.

3 comments on Jio claims to provide best internet speed but consumers are only crying.

  1. When the complaint was made, then its staff cunningly sent notification 90% of Daily Data quota exhausted for Jio Number 7237849131on 17-Aug-2019 at 12:46 AM and again on the same day 50% of Daily Data quota exhausted for Jio Number 7237849131 at 11:55 PM. Sir when the earlier 90 percent data exhausted within 46 minutes, then how is it feasible that during the entire day only fifty percent data was used? Which implies that

  2. On one side of screen Jio claims to provide best services but on the other side of screen because of its third grade services even websites are not accessible.
    Hon’ble Sir, please provide the services according to the setup norms so that transactions and other things may not fail and if you can't provide better services then you may also inform so that the applicant may manage to port the number so that services of the other service provider may be accessed.

  3. There are Three Types of people in our society first category of those who speak but never follow those things and second category of those people who speak as well as keep its words and third category of those people who never glorify through speaking but performs action. Here first category is the worst category and jio comes in that category it will get its fruit through the public.

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