It is better that grievances may be forwarded to concerned instead of saying them not concerned to BSNL.

Grievance
Status
Registration
Number
:
DOTEL/E/2016/34090
Name Of
Complainant
:
Yogi M P Singh
Date of Receipt
:
03 Sep 2016
Received by
:
Department of
Telecommunications
Forwarded to
:
UP (E) Telecom
Circle
Contact Address
:
CGMTUP(E) Circle
Hazratganj,Lucknow
Lucknow
Contact Number
:
05222623600
Grievance
Description
:
Matter is
concerned with the matter Registration Number- DOTEL/E/2016/32162 For details
take a glance of attached representation. Attached e-mail representation and
aforementioned grievance were submitted on 24-Aug-2016 if the internet pack
was really activated on 24-Aug-2016 as affirmed by staffs concerned of
vodafone east, then what was the need of these representations. Here this
question is important that whether internet pack was really activated on
24-August ,then what is the cause of this message – Sender: VE-VFCARE Date:
08/24/2016 18:52:04 — Hi, you have used up the data allowance on your
internet pack. Continue browsing at 3G speeds at 4p/10KB or dial *111*6 to
upgrade to a higher data plan. Really your applicant purchased the data pack
24-Aug but it was activated after Aug 25, 2016 11:59:59 PM which is sheer
mismanagement, illegal and unjustified act of company staffs . According to
Vodafone customer care -As per discussion held with you on dated 30 Aug 2016
at 11:45 and 6:45 pm on your Vodafone mobile number 7379105911, we have
informed you that balance of Rs 13 has been deducted for usage done by your
for calls in duration of 21st Aug to 24th Aug 2016 and it is not deducted for
data usage on pay as your go mode as Data pack was never lapsed and another
data pack of 159 was already active with your Vodafone mobile number
7379105911 since 24th Aug 2016 after noon however you were not agreed for
same. 3-It is submitted before the Hon’ble Sir that it is sheer mismanagement
that Vodafone company staffs showing 1-GB data as 50 MB and exhausted in
entirety. Status as-Receive: 1.Mobile Internet 50MB Balance 0.01MB till Aug
25, 2016 11:59:59 PM. 0.More
Current Status
:
CASE CLOSED
Date of Action
:
05 Sep 2016
Details
:
this case dose not
belongs to bsnl
Status as on 22 Sep
2016
Grievance
Status
Registration
Number
:
DOTEL/E/2016/34156
Name Of
Complainant
:
Yogi M P Singh
Date of Receipt
:
04 Sep 2016
Received by
:
Department of
Telecommunications
Forwarded to
:
UP (E) Telecom
Circle
Contact Address
:
CGMTUP(E) Circle
Hazratganj,Lucknow
Lucknow
Contact Number
:
05222623600
Grievance
Description
:
Matter is
concerned with the Vodafone U.P. East. According to offer Rs,159 =1GB 3G
validity 28 days.but Vodafone company provided 635 MB 3-G data and validity
14 days. If the erring staffs concerned of Vodafone company claims that there
was no such offer for that particular instant of time ,then concerned may ask
them when at every moment of time company provides offer to its customer
specifically at his Vodafone mobile number -9336252631 ,Rs.159 =1 GB THEN how
offer remained absent from the number because when consumer checked the
number before purchasing the pack offer was available on the phone and after
the processing of recharge of internet pack offer was available, then how it
could remain absent from the phone on the moment when charging of internet
pack took place. Undoubtedly they have no fear with the government staffs
concerned but they should be frightened with the growing competitiveness
among the service providers itself. Matter is concerned with Vodafone mobile
number-9336252631. Administrative head of Vodafone company U.P. East may keep
this point in the mind that if full 1-GB  3-G data and validity of 28
days was not provided, your applicant will get his three mobile numbers
ported to some other service providers. After all  your 2-G network
speed has already dejected the mind of your applicant from your services.
Please take a glance of attached representation with this grievance. With due
respect your applicant wants to draw the kind attention of the Hon’ble Sir to
the following submissions as follows. 1-It is submitted before the Hon’ble
Sir that following message is showing that your applicant was provided only
Bal: 635.00 MB of validity only 14 days in place of 1 GB Data of validity 28
still showing on Vodafone mobile number-9336252631  2-It is submitted
before the Hon’ble Sir that how cunningly staffs of Vodafone company deducted
talk value from the Vodafone mobile number-7379105911of your applicant. Here
are following messages sent by Vodafone company. ————————————-
Hello THE LOL CLUB pack is now active on your number, as requested.This
service is valid till 05-09-2016 and a 15 days rental of Rs.45 has been
deducted. Your current Balance post service activation is ————————————-
Dear Customer, Your waiver of Rs 45 against the service THE LOL CLUB has been
processed and will be updated in your account today.     
————————————-  Your request for Deactivation of
the Value Added Service is received and will be processed within 30 minutes.
————————————- Your subscription to THE LOL CLUB pack
has been deactivated. Click on http://thelolclub.in to
visit again. ————————————- Hello Your request dated
21-AUG-16has been processed and the necessary service has been deactivated
for your Vodafone mobile number7379105911
Current Status
:
CASE CLOSED
Date of Action
:
05 Sep 2016
Details
:
this case dose not
belongs to bsnl
Status as on 22 Sep
2016

3 comments on It is better that grievances may be forwarded to concerned instead of saying them not concerned to BSNL.

  1. Matter is concerned with the matter Registration Number- DOTEL/E/2016/32162 For details take a glance of attached representation. Attached e-mail representation and aforementioned grievance were submitted on 24-Aug-2016 if the internet pack was really activated on 24-Aug-2016 as affirmed by staffs concerned of vodafone east, then what was the need of these representations. Here this question is important that whether internet pack was really activated on 24-August ,then what is the cause of this message – Sender: VE-VFCARE Date

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