Ipso facto wrongdoers are directly shielded by Modi government through arbitrary decisions

Complainant
Name :

Preeti Singh

Complainant
Contact No :

9336252631

Mode
:

By Web

Complaint
Type :

Complaint

State
:

UTTAR PRADESH

Purchase
City :

Mirzapur

Sector
:

E- Commerce

Category
:

Online Shopping

Grievance
Company :

Amazon.in

Company
Name :

Govt
Dept / Regulator :

Product
/ Service Type:

White board marker
ink

Order
no:

404-6055253-9125128

TYransaction
id:

Order
#404-6055253-9125128

Date
of purchase / transaction:

2019-07-25

Mobile
Number or Email id registered with company:

preetisinghgaharwar@gmail.com

Complaint
No / Ref no.:

Order
#404-6055253-9125128

Amount
Paid:

770

Company
Details

Soni Officemate
Whiteboard MarkerInk, Red Colour, 500 Ml – Pack of 1 Office Product Sold by:
Soni Polymer pvt ltd

Pincode
(Company):

Product
Value(INR) :

100-1000

Nature
of Complaints :

Sale of Spurious /
Fake Products

Grievance
Details :

Sir
this white board marker ink was purchased from Amazon online shopping because
of credibility of the Amazon online shopping but it was merely cheating
because whatever sold in the name of white board marker is actually not an
ink which is not compatible with any white board marker pen available in the
market. Soni Officemate Whiteboard MarkerInk, Red Colour, 500 Ml – Pack of 1
Office Product Sold by: Soni Polymer pvt ltd Whether Government functionaries
may tell the aggrieved applicant, name of the manufacturing company of the
aforementioned product or Amazon online shopping let apprise the name of the
manufacturing company and its registered office address?

Status :   Disposed

Company
Remark :

We understand that
you have had a poor customer experience on account of acts/ omission solely
attributable to an independent third party seller. In this regard, we would
like to emphatically state that Amazon.in is an e-commerce site and an
intermediary as defined under the Information Technology Act, 2000. Basis
your complaint, on investigation with the seller, we find that you had placed
the order on 25th July, 2019 and had not raised any issue, and have now
raised these issues at a belated stage. Accordingly, we are unable to assist
you. Further, it is submitted that our role is limited to that of an
intermediary and we are not the seller/manufacturer of the products listed on
our Website. The products listed on our Website are sold by independent third
party sellers. In view of the above, the issue stands closed.

Remark Date  2019-11-27 17:37:57

Status :   Closed

NCH
Agent Remark :

Company has
responded to your grievance as per their policy terms. If you are not
satisfied with the company’s response you may file a complaint with Consumer
forum, following the procedure prescribed by them. For more information, you
may visit http://www.ncdrc.nic.in/districtlist.html

Remark Date  2019-12-12 11:56:31

Status :   Disposed

Uploaded
Files:

File1
| File2
| NA

Statisfaction
Level :

Poor

Suggestion
/ Feedback / Remark :

When the following grievance is under consideration, how this grievance can be considered disposed? Grievance received from PGPORTAL – DOCAF/E/2019/04672 –
Grievance Number: 1745562 Grievance Reg Date: 2019-11-20 00:07:55 Complainant Name :-Preeti Singh Complainant Contact No :-9336252631 , Register email id with company – preetisinghgaharwar@gmail.com , order no – Order #404-6055253-9125128 , The matter is concerned with the report submitted by the staff of the Amazon online shopping on the website of consumer affairs national consumer helpline in which Amazon online shopping only submitted inconsistent report to the submitted grievance ipso facto obvious from the perusal of the report. Whatever product sold Amazon online shopping in the name white board marker ink is not really a white board marker ink. If such a company exists whose product was sold to applicant in the name of white board marker, then they make available the detail of the company like registration
etc. If there is no such company, then Amazon online shopping by colluding with the such fake proprietors of the fake companies only cheating the citizens on the large scale. Which is illegal act and can not be avoided in the name third party sellers as staff of Amazon online shopping is escaping from such serious irregularity in the name of third party seller. Here spurious white board marker ink was sold by the seller by using the platform of the Amazon online shopping so promoter of such cheaters how can Amazon online shopping avoid its responsibility. Here matter is subjected to breach of consumer rights and consumer was cheated by selling spurious white board marker ink and on complaint, Amazon online shopping overlooked the complaint regarding the fake ink and fake company which explicitly implies that fake companies are selling fake items through Amazon online shopping in caucus with the staffs of the Amazon online shopping.