Last Login Time : 2019-11-30 11:53:59
Grievance
Details
Details
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Grievance
Number: 1745562
Number: 1745562
Grievance Reg Date: 2019-11-20 00:07:55
Complainant
Name : |
Preeti Singh
|
Complainant
Contact No : |
9336252631
|
Mode
: |
By Web
|
Complaint
Type : |
Complaint
|
State
: |
UTTAR PRADESH
|
Purchase
City : |
Mirzapur
|
Sector
: |
E- Commerce
|
Category
: |
Online Shopping
|
Grievance
Company : |
Amazon.in
|
Company
Name : |
|
Govt
Dept / Regulator : |
|||
Product
/ Service Type: |
White board marker
ink |
Order
no: |
404-6055253-9125128
|
TYransaction
id: |
Order
#404-6055253-9125128 |
Date
of purchase / transaction: |
2019-07-25
|
Mobile
Number or Email id registered with company: |
preetisinghgaharwar@gmail.com
|
Complaint
No / Ref no.: |
Order
#404-6055253-9125128 |
Amount
Paid: |
770
|
||
Company
Details |
Soni Officemate
Whiteboard MarkerInk, Red Colour, 500 Ml – Pack of 1 Office Product Sold by: Soni Polymer pvt ltd |
Pincode
(Company): |
|
Product
Value(INR) : |
100-1000
|
Nature
of Complaints : |
Sale of Spurious /
Fake Products |
Grievance
Details : |
Sir
this white board marker ink was purchased from Amazon online shopping because of credibility of the Amazon online shopping but it was merely cheating because whatever sold in the name of white board marker is actually not an ink which is not compatible with any white board marker pen available in the market. Soni Officemate Whiteboard MarkerInk, Red Colour, 500 Ml – Pack of 1 Office Product Sold by: Soni Polymer pvt ltd Whether Government functionaries may tell the aggrieved applicant, name of the manufacturing company of the aforementioned product or Amazon online shopping let apprise the name of the manufacturing company and its registered office address? |
||
Status : Disposed
|
|||
Company
Remark : |
We understand that
you have had a poor customer experience on account of acts/ omission solely attributable to an independent third party seller. In this regard, we would like to emphatically state that Amazon.in is an e-commerce site and an intermediary as defined under the Information Technology Act, 2000. Basis your complaint, on investigation with the seller, we find that you had placed the order on 25th July, 2019 and had not raised any issue, and have now raised these issues at a belated stage. Accordingly, we are unable to assist you. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. Remark Date 2019-11-27 17:37:57
|
Status : Closed
|
|
NCH
Agent Remark : |
Company has
responded to your grievance as per their policy terms. If you are not satisfied with the company’s response you may file a complaint with Consumer forum, following the procedure prescribed by them. For more information, you may visit http://www.ncdrc.nic.in/districtlist.html Remark Date 2019-12-12 11:56:31
|
Status : Disposed
|
|
Uploaded
Files: |
Consumer Feedback
Statisfaction
Level : |
Poor
|
Suggestion
/ Feedback / Remark : |
When the following grievance is under consideration, how this grievance can be considered disposed? Grievance received from PGPORTAL – DOCAF/E/2019/04672 –
Grievance Number: 1745562 Grievance Reg Date: 2019-11-20 00:07:55 Complainant Name :-Preeti Singh Complainant Contact No :-9336252631 , Register email id with company – preetisinghgaharwar@gmail.com , order no – Order #404-6055253-9125128 , The matter is concerned with the report submitted by the staff of the Amazon online shopping on the website of consumer affairs national consumer helpline in which Amazon online shopping only submitted inconsistent report to the submitted grievance ipso facto obvious from the perusal of the report. Whatever product sold Amazon online shopping in the name white board marker ink is not really a white board marker ink. If such a company exists whose product was sold to applicant in the name of white board marker, then they make available the detail of the company like registration etc. If there is no such company, then Amazon online shopping by colluding with the such fake proprietors of the fake companies only cheating the citizens on the large scale. Which is illegal act and can not be avoided in the name third party sellers as staff of Amazon online shopping is escaping from such serious irregularity in the name of third party seller. Here spurious white board marker ink was sold by the seller by using the platform of the Amazon online shopping so promoter of such cheaters how can Amazon online shopping avoid its responsibility. Here matter is subjected to breach of consumer rights and consumer was cheated by selling spurious white board marker ink and on complaint, Amazon online shopping overlooked the complaint regarding the fake ink and fake company which explicitly implies that fake companies are selling fake items through Amazon online shopping in caucus with the staffs of the Amazon online shopping. |
This matter is not only consumer dispute but also an illegal act which must be curable in larger public interest. But here public interest has no value for public functionaries.
Here matter is subjected to breach of consumer rights and consumer was cheated by selling spurious white board marker ink and on complaint, Amazon online shopping overlooked the complaint regarding the fake ink and fake company which explicitly implies that fake companies are selling fake items through Amazon online shopping in caucus with the staffs of the Amazon online shopping.
Why are they not providing the detail of the registration of the company? If there is any such company which means they are looting innocent and gullible citizenry by making them stupid.
Whatever product sold Amazon online shopping in the name white board marker ink is not really a white board marker ink. If such a company exists whose product was sold to applicant in the name of white board marker, then they make available the detail of the company like registration etc.
Think about the gravity of situation bat in the name of whiteboard marker only dye mixture has been sold by the concerned seller on the Amazon online shopping. Whether it is justified here this question arises that numerous representations have been submitted by the aggrieved applicant but no action is being taken by the concerned accountable public functionaries undoubtedly such practices must be curbed at any cost.