If transaction was really successful ,then why concerned bank is not providing video footage?

Rampant corruption in the system but still our political masters are honest. Reserve Bank of India had directed to preserve the video footage of demonetization period and aggrieved lady itself submitting grievance after grievance but video footage still not made available. Whether it is justified to deny video footage to aggrieved lady which is solid proof of transaction through ATM. Such practice in the banks are quite common but our political masters instead of taking any solid and strong action against defaulters in banking institution promoting digital transactions, like brand ambassadors of banks.
Grievance Status

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Status as on 22 Jul 2017

Registration Number : DEABD/E/2017/21592
Name Of Complainant : Shakuntala Devi
Date of Receipt : 19 Jul 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : Vijaya Bank
Contact Address : Head Office,41/2, M.G.Road,
Bangalore
560001
Contact Number : 08025584236
Grievance Description : Undoubtedly matter is concerned with the your applicant who is middle aged aggrieved lady belonging to weaker section. My query is, Why Vijaya Bank don’t want to provide video footage to aggrieved if staffs of banking institution are innocent? Here this question arises that whether money came out from ATM during the transaction made by ward of aggrieved if not how it could be considered that transaction remained successful? Whether customer satisfaction has no importance for the Vijaya bank OR such practice quite common with the customers of other banks. Subject- Central Government Act, Article 14 in The Constitution Of India 1949, Equality before law The State shall not deny to any person equality before the law or the equal protection of the laws within the territory of India Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth. Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to following submissions as follows. 1-It is submitted before the Hon’ble Sir that please take a glance of action report dated 27 Jun 2017 as-With reference to the Grievance of Shakuntala, we wish to inform you that the Bank has raised the claim for reversal of amount. But, ATM acquiring bank has rejected the claim stating transaction as successful. The same was conveyed to the complainant. Further, on receipt of her request through Ministry, Bank has been requesting the acquiring bank to provide CCTV footage. But, there was no response from them. Since grievance closed showing no ray of hope to aggrieved lady. Ground of seeking CC TV footage- 1: Five successive failed transaction of A.T.M. Machine after impugned transaction made by son of the aggrieved lady. 2-Whether software report is credible proof of hardware transaction even when server was too much down because of heavy load? Why C.C. T.V. cameras are not used to check the payment made to customer or not . Whether such Cameras are only show pieces installed in order to win the confidence of consumer in ATMs of banks. What amount put into ATM machine AND how much payment was made may be the ground to check such complaints  if records are maintained by the staffs of bank honestly.  3-During the internet transactions, on one side transaction remains successful and money is deducted from the account but counter server shows non receipt of money even when the software information used to exchange but here pumping out of money is hardware act which is monitored by CCTV camera installed for the purpose so Video footage is must.
Current Status : CASE CLOSED
Your Feedback :
Poor
Date of Action : 21 Jul 2017
Details : With reference to the Grievance of Shakuntala, we wish to inform you that the transaction was successful at our end. With reference to her request for providing CCTV footage we wish to inform you that we are not in a position to provide the same as the storage period of 90 days is already passed. This is for your kind information with a request to close the matter in your records.

2 comments on If transaction was really successful ,then why concerned bank is not providing video footage?

  1. Rampant corruption in the system but still our political masters are honest. Reserve Bank of India had directed to preserve the video footage of demonetization period and aggrieved lady itself submitting grievance after grievance but video footage still not made available. Whether it is justified to deny video footage to aggrieved lady which is solid proof of transaction through ATM. Such practice in the banks are quite common but our political masters instead of taking any solid and strong action against defaulters in banking institution promoting digital transactions, like brand ambassadors of banks.

  2. It is most unfortunate that concerned bank didn't provide the video footage when the matter was raised. On this matter they are procrastinating since six months. They have illegally deducted Rs.2000.00 from the account of poor lady.Now they are taking recourse of 90 days which is reflection of rampant corruption in the good governance of Modi Sir.
    With reference to the Grievance of Shakuntala, we wish to inform you that the transaction was successful at our end. With reference to her request for providing CCTV footage we wish to inform you that we are not in a position to provide the same as the storage period of 90 days is already passed. This is for your kind information with a request to close the matter in your records.

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