If the state bank branch officials realy were glad to see me, then my grievance might had been redressed.

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Re: Why the working style of State Bank of India is cryptic and mysterious in regard to services to consumers? {645213}

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SBI Contact Centre

19:21 (17 minutes ago)

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Dear Sir/Madam,
Thank you for writing to us at State Bank Contact Centre.
We regret the inconvenience caused to you.
With reference to your grievance, we request you to kindly contact the branch where the DD was submitted for further assistance. Our branch officials will be glad to assist you.
Below are the contact details of the branch:

STD Code
05442
Phone Number
222979
Email ID
Address
Po-Mirzapur Distt-Mirzapur Mirzapur
Pincode : 231001

For any further assistance or queries, please contact us by:

  • Calling on our 24X7 Toll free Helpline No.18004253800 and 1800112211 and Toll No.08026599990.

Assuring you of our best services at all times.

From: yogimpsingh@gmail.com
Sent:21 July 2018 12:41:27
To: pmosb ; supremecourt ; urgent-action ; presidentofindia@rb.nic.in; cmup ; hgovup@up.nic.in; SBI Contact Centre ; gm.customer@sbi.co.in
Subject: Re: Why the working style of State Bank of India is cryptic and mysterious in regard to services to consumers?

 
S.B.I. i.e. BX-SBIPSG sent the following message to the applicant 1 hour 15 minutes ago on his registered Mobile number-7379105911 as follows.
Your complaint 4588884038 has been attended to and closed after resolution as DD / Pay Order request not received. Please visit the branch on 19/07/2018.
Sir, Today is 21/07/2018, how is it feasible that I may visit on the branch on 19/07/2018?
Sir, I have no time machine so I can’t travel in the past so it is a humble request that such unnatural things may not be expected from the applicant.
Hon’ble Sir, be informed that my DD was submitted more than two weeks earlier at the customer service centre of S.B.I. Teliyaganj 1A743438 Linked branch city branch (12731) District-Mirzapur.
Mr Badrinath coordinator of the aforementioned service centre had acknowledged me in regard to completion of requisite formalities. He also informed that receipt is under his possession and I can take it from him on any working day. I am well apprised with the fact that he is fully dedicated to his job so the dereliction is on the part of staffs of the city branch.
 
On Sat, 14 Jul 2018 at 13:30, Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> wrote:
Account Number 00000034645721675 Branch MIRZAPUR CITY Account Name MAHESH PRATAP SINGH CIF No. 88167135558 IFS Code SBIN0012731
Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India.
It is most unfortunate that the applicant had submitted the Demand draft two weeks earlier to city branch Mirzapur of state bank of India in order to encash it into the account of the applicant as aforementioned but the concerned bank staffs still procrastinating on the matter instead of taking any concrete action. Think about the gravity of the situation that Demand draft issued by state bank of India couldn’t be encashed by it into the account of the applicant within two weeks and suppose that if the matter is of the other bank, how much time will be taken by the state bank of India?
Such is the position of our premium bank, think about the other banks. Earlier state bank of India took more than one months in issuing demand draft and latter 21 days when the application was made repeatedly. Normally banks provide demand draft next day of a request or on the same day. It is most surprising that still, few are claiming to provide good governance.
With this communication, scanned copy of the demand draft and denial letter of the RTO Mirzapur is attached in the PDF form. Please take a glance at the attached document.
                               With these few letters, I end the representation with expectations that concerned will take seriously in order to reform and overhaul its dilapidated dealings causing both physical and mental pain to consumers. For this applicant shall ever pray you all for kind support.
                                                                                                         

                                             Yours sincerely
                                    Yogi M. P. Singh Mobile number-7379105911
Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.
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Mahesh Pratap Singh Yogi M P Singh

They messaged me that DD didn't reach to them but it was sheer lie and cryptic strategy to deal complaints of consumers.
Dear Sir/Madam,
Thank you for writing to us at State Bank Contact Centre.
We regret the inconvenience caused to you.
With reference to your grievance, we request you to kindly contact the branch where the DD was submitted for further assistance. Our branch officials will be glad to assist you.

Arun Pratap Singh
2 years ago

S.B.I. i.e. BX-SBIPSG sent the following message to the applicant 1 hour 15 minutes ago on his registered Mobile number-7379105911 as follows.
Your complaint 4588884038 has been attended to and closed after resolution as DD / Pay Order request not received. Please visit the branch on 19/07/2018.
Sir, Today is 21/07/2018, how is it feasible that I may visit on the branch on 19/07/2018?
Sir, I have no time machine so I can't travel in the past so it is a humble request that such unnatural things may not be expected from the applicant.