If RTO denied accepting DD, why SBI procrastinating in reversing DD amount to original account in view of RBI

Grievance Status for registration number : DEABD/E/2018/15715
Grievance Concerns To
Name Of Complainant-Yogi M. P. Singh, Date of Receipt-07/08/2018
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Undoubtedly State Bank of India is illegally persecuting me but it is dead sure that I will expose the wrongdoings of this corrupt premium banking institution as usual. They will not be king by cheating Rs.200 on me but such amount belongs to my hard earned money which will never be fruitful to them. 
If someone seeking reversal of the amount paid for Demand Draft automatically implies that applied for cancellation of the draft. If the applicant is not seeking cancellation, then how the said DD reached the branch office city Mirzapur of the State Bank of India. My e-mail is registered to state bank of India and if any request is made through my e-mail, then it would be considered authentic. I have made a cancellation request through my e-mail.
If the payment was not made, then according to new guidelines of the reserve bank of India, said amount may be refunded to the original account which means into the account of the applicant. Please provide the information in regard to delay in reversing the Rs.200 to account.
RTO denied accepting the demand draft ipso fact obvious from attached documents so please provide the name of claimants of DD if besides the applicant.
Grievance Document
Current Status-Under process, Date of Action-07/08/2018
Remarks-Auto Forwarded, Officer Concerns To, Officer Name-Shri Manoj Mehrotra
Officer Designation-General Manager, Contact Address-Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address-dgm.customer@sbi.co.in, Contact Number-02222740430

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fw: Yogi M. P. Singh DEABD 13395
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 30 July 2018 at 23:54
To: customer care <agmcustomer.lholuc@sbi.co.in>, sbi.12731@sbi.co.on, gm.customer@sbi.co.in, SBI Contact Centre <contactcentre@sbi.co.in>

Hon’ble Sir-Branch manager replied as-

Dear Sir,

The DD no 960334 payable to RTO Mirzapur of Rs.200 dt 14/05/2018 is presented in the branch with credit voucher in the name of Mahesh Pratap singh A/c 34645721675. Draft aforesaid draft cannot be paid it has to be cancelled. Kindly present the draft with  cancellation request . However we several times tried to contact the customer but failed.

Madam may take the perusal of the first part of the submitted application cum request as –

Account Number 00000034645721675 Branch MIRZAPUR CITY Account Name MAHESH PRATAP SINGH CIF No. 88167135558 IFS Code SBIN0012731
Demand draft of two hundred was sought from state bank of India in order to pay the fee for renewal of driving licence but when RTO Mirzapur denied accepting the DD and consider an offline request for renewal of driving licence, then the applicant had no option except to encash the returned demand draft to the account opened in the state of India. Which means payment couldn’t be made consequently the amount may be refunded into account after pursuing due process which includes cancellation of the cheque.
1-Whether along with DD, Letter communication of R.T.O. Office Mirzapur is not annexed?
2-Madam first denied directly of receiving the Demand Draft deliberately.
3-I was called at the branch office on 19/07/2018 but intimation was sent on 21/07/2018.

From: yogimpsingh@gmail.com
Sent:21 July 2018 12:41:27
To: pmosb ; supremecourt ; urgent-action ; presidentofindia@rb.nic.in; cmup ; hgovup@up.nic.in; SBI Contact Centre ; gm.customer@sbi.co.in
Subject: Re: Why the working style of State Bank of India is cryptic and mysterious in regard to services to consumers?



 
S.B.I. i.e. BX-SBIPSG sent the following message to the applicant 1 hour 15 minutes ago on his registered Mobile number-7379105911 as follows.
Your complaint 4588884038 has been attended to and closed after resolution as DD / Pay Order request not received. Please visit the branch on 19/07/2018.
Sir, Today is 21/07/2018, how is it feasible that I may visit on the branch on 19/07/2018?
Sir, I have no time machine so I can’t travel in the past so it is a humble request that such unnatural things may not be expected from the applicant.
Hon’ble Sir, be informed that my DD was submitted more than two weeks earlier at the customer service centre of S.B.I. Teliyaganj 1A743438 Linked branch city branch (12731) District-Mirzapur.
Mr Badrinath coordinator of the aforementioned service centre had acknowledged me in regard to completion of requisite formalities. He also informed that receipt is under his possession and I can take it from him on any working day. I am well apprised with the fact that he is fully dedicated to his job so the dereliction is on the part of staffs of the city branch.
In the last line, she replied as –However, we several times tried to contact the customer but failed.
Therefore she must provide the contact number of her bank so that I may contact her. After all, I am providing three contact numbers so that such pretty excuses may not be made by her.
   

With these few letters, I end the representation with expectations that concerned will take seriously in order to reform and overhaul its dilapidated dealings causing both physical and mental pain to consumers. For this applicant shall ever pray you all for kind support. 
                                                                                                            

                                             Yours sincerely
                                    Yogi M. P. Singh Mobile number-7237849131, 7379105911, 9336252631
Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.Pin code-231001

[Quoted text hidden]


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Mahesh Pratap Singh Yogi M P Singh

If the payment was not made, then according to new guidelines of the reserve bank of India, said amount may be refunded to the original account which means into the account of the applicant. Please provide the information in regard to delay in reversing the Rs.200 to account.
RTO denied accepting the demand draft ipso fact obvious from attached documents so please provide the name of claimants of DD if besides the applicant.

Arun Pratap Singh
2 years ago

Undoubtedly State Bank of India is illegally persecuting me but it is dead sure that I will expose the wrongdoings of this corrupt premium banking institution as usual. They will not be king by cheating Rs.200 on me but such amount belongs to my hard earned money which will never be fruitful to them.
If someone seeking reversal of the amount paid for Demand Draft automatically implies that applied for cancellation of the draft. If the applicant is not seeking cancellation, then how the said DD reached the branch office city Mirzapur of the State Bank of India.