If nothing was done by Microsoft company and camera is still not working, then how consumer affairs closed

Complaints Details
Complaint Number: 402449
Complaint Reg Date: 2017-08-24 23:34:27
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
Electronics Products
Category :
Computers & laptops
Grievance Company :
Hewlett Packard
Company Name :
Microsoft Corporation India (Pvt) Ltd
Contact Number(Company):
9415205594
Email ID(Company):
computer_campus@outlook.com
Company Details
Computer Campus ,Bariyaghat ,in front of Punch Mukhi Mahadev Mandir , Welleslyganj , Mirzapur ­231001.
Pincode (Company):
231001
Product Value(INR) :
1000-10000
Nature of Complaints :
After Sales Services not provided
Complaint Details :
Subject-Camera is not working because windows 10 homes is not supported to computer according message reflected on screen windows 10 pro will support and asking for Rs.8400.00 but think about my just paid amount Rs.8000.00 to distributor. Whether our consumer rights are safe in this country? Microsoft Windows 10 Home FPP Batch 99994849688089 license was purchased by your applicant from its distributor computer campus, bariya ghat District-Mirzapur, Uttar Pradesh by paying its cost Rs.8000.00 to distributor ipso facto obvious from attached receipt. Microsoft Corporation India (Pvt) Ltd , is the marketing subsidiary. It commenced its operations in India in 1990, and today has offices in ten cities – Ahmedabad, Bangalore, Chennai, Hyderabad, Kochi, Kolkata, Mumbai, New Delhi, Gurgaon and Pune. The entity is engaged in consulting and marketing of Microsoft products. Gurgaon Microsoft Corporation India Pvt. Ltd. 10th Floor, Tower-C,DLF Epitome, Building number 5 DLF Cyber City, Sector-25A,
Status :   Disposed
Comapny Remark :
There is no serial number / Unit details for us to take it forward hence closing this case 
Reamrk Date  2017-10-17 16:17:42
Status :   Closed
Agent Remark :
Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may file your case with Consumer forum following the procedure prescribed by them. 
Reamrk Date  2017-12-05 13:33:49
Status :   Disposed
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Mahesh Pratap Singh Yogi M P Singh

Camera is not working because windows 10 homes is not supported to computer according message reflected on screen windows 10 pro will support and asking for Rs.8400.00 but think about my just paid amount Rs.8000.00 to distributor. Whether our consumer rights are safe in this country? Microsoft Windows 10 Home FPP Batch 99994849688089 license was purchased by your applicant from its distributor computer campus, bariya ghat District-Mirzapur, Uttar Pradesh by paying its cost Rs.8000.00 to distributor ipso facto obvious from attached receipt.

Preeti Singh
2 years ago

Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may file your case with Consumer forum following the procedure prescribed by them.
Procedure is so complicated that only they and lawyers can understand and no other.