If Dish TV company is not providing the services, then it may refund the paid amount to the paytm wallet

Complaints Details
Complaint Number: 821555
Complaint Reg Date: 2018-07-14 23:08:59
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
DTH & Cable
Category :
DTH
Grievance Company :
Dish TV
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
customercare@dishtv.in We tried several times to contact with the subscriber on 7379105911, however, no response received from his end. Moreover, we need a verbal communication required for payment related issue. For any further assistance, please write back to us at customercare@dishtv.in or call us at 1860-258-3474. Case closed. Remark Date 2018-07-05 11:19:26
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Non refunding the amount
Complaint Details :
Either they may provide the services of Rs.100 or refund the same as it is. As per new RBI guidelines, anybody is mandated to refund only to the original payment source, the Refund has to be made by the Dish TV company to the original payment source which means paytm wallet of the applicant. Here company staff is making failed efforts to deviate the attention from the core issue. Here focus is Rs.100 paid to Dish TV company to purchase its services and now the question is whether it will provide the services? If it will provide the services, then it has the right of paid money other Rs.100 be returned back to its origin. In regard to having contact with me so I always remained present at the home and you tell me what is your contact number instead of providing me with your consumer number not attended by anyone. It is dead sure that you have not contacted me as daily I check the missed calls in order to call back. Either you may provide the services or refund the paid amount.
Status :   Not Processed Yet
Uploaded Files:
File1 | | NA | NA

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Either you may provide the services of Rs.100 or refund the same as it is.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 5 July 2018 at 15:23
To: customercare@dishtv.in, pmosb <pmosb@pmo.nic.in>

Here company staff is making failed efforts to deviate the attention from the core issue. Here focus is Rs.100 paid to Dish TV company to purchase its services and now the question is whether it will provide the services? If it will provide the services, then it has the right of paid money other Rs.100 be returned back to its origin. In regard to having contact with me so I always remained present at the home and you tell me what is your contact number instead of providing me with your consumer number not attended by anyone. It is dead sure that you have not contacted me as daily I check the missed calls in order to call back. Either you may provide the services or refund the paid amount. 
We had a word with Mr. Mangla Prasad Dubey on 9838558011 having VC number 01515029021, he confirmed that he is not using the DishTV connection. Moreover, We tried several times to contact with Mr. Yogi M. P. Singh Mahesh Pratap Singh on 7379105911, however, no response received from his end. Furthermore, we need a verbal communication required for payment related issue. For any further assistance, please write back to us at customercare@dishtv.in or call us on 1860-258-3474. Case closed. 
Remark Date  2018-07-05 11:22:26
Complaints Details
Complaint Number: 804599
Complaint Reg Date: 2018-07-03 20:07:18
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Query
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
DTH & Cable
Category :
DTH
Grievance Company :
Dish TV
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
Dish TV Matter is concerned with – Recharge of 01515029021 with Dish TV DTH against the order id 5468831734 has been successfully processed with the operator reference number AREC95574940 on 29/06/2018 at 07:47 AM.
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Not activation of subscribed plan
Complaint Details :
This is with reference to your query regarding DTH recharge of Rs.100 initiated using Paytm. Ipso facto obvious that Dish TV has charged Rs.100 as service charges but still they are not providing the services to the concerned customer. 1-Why are they not refunding back the paid amount in order to seek services of the Dish TV which they are reluctant to provide the customer? 2-They are making the complaint to me daily as they have paid Rs.100 in order to seek services but when I queried to Paytm aforementioned response was made by the Staffs of the Paytm. Why company accepts those payments in which it actually not interested to provide the services? Whether such acts of the Dish TV company is not tantamount to act of Robbers who snatch the bag and baggage of travellers?
Status :   Not Processed Yet
Company Remark :
We tried several times to contact with subscriber on 7379105911, however no response received from his end. Moreover, we need a verbal communication required for payment related issue.For any further assistance, please write back to us at customercare@dishtv.in or call us on 1860-258-3474. Case closed. 
Remark Date  2018-07-05 11:19:26
Status :   Closed
Company Remark :
We had a word with Mr. Mangla Prasad Dubey on 9838558011 having VC number 01515029021, he confirmed that he is not using DishTV connection. Moreover, We tried several times to contact with Mr. Yogi M. P. Singh Mahesh Pratap Singh on 7379105911, however no response received from his end. Furthermore, we need a verbal communication required for payment related issue. For any further assistance, please write back to us at customercare@dishtv.in or call us on 1860-258-3474. Case closed. 
Remark Date  2018-07-05 11:22:26
Status :   Closed
Uploaded Files:
File1 | | NA | NA
This is a humble request of your appellant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos in an arbitrary manner by making the mockery of law of land? This is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                         

                                                                                                                             Yours sincerely
Date-05-07-2018              Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001


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Mahesh Pratap Singh Yogi M P Singh

Either they may provide the services of Rs.100 or refund the same as it is. As per new RBI guidelines, anybody is mandated to refund only to the original payment source, the Refund has to be made by the Dish TV company to the original payment source which means paytm wallet of the applicant. Here company staff is making failed efforts to deviate the attention from the core issue. Here focus is Rs.100 paid to Dish TV company to purchase its services and now the question is whether it will provide the services? If it will provide the services, then it has the right of paid money other Rs.100 be returned back to its origin. In regard to having contact with me so I always remained present at the home and you tell me what is your contact number instead of providing me with your consumer number not attended by anyone. It is dead sure that you have not contacted me as daily I check the missed calls in order to call back. Either you may provide the services or refund the paid amount.

Preeti Singh
2 years ago

श्री मान जी क्या एयरटेल कंपनी के स्टाफ बिना विषय वस्तु को देखे ही जवाब दे देते जैसा की उनकी आख्या से स्पस्ट है | श्री मान जी उपरोक्त प्रकरण में मनमाना जवाब लगा कर एयरटेल कंपनी के सिद्ध कर दिया की वह मनमाना करेगा और उसको रोकने का साहस इस भ्रष्ट तंत्र में किसी के पास नही है | दूर संचार नियामक के दावों की पोल अच्छे ढंग से एयरटेल मनमाना रिपोर्ट खोल रहे है |उपभोक्ताओं की न्यायोचित समस्याओं को दरकिनार कर उनको लूटने का काम करना एयरटेल कंपनी के लिए कदापि उचित नही है|

Preeti Singh
2 years ago

Either they may provide the services of Rs.100 or refund the same as it is. As per new RBI guidelines, anybody is mandated to refund only to the original payment source, the Refund has to be made by the Dish TV company to the original payment source which means paytm wallet of the applicant. Here company staff is making failed efforts to deviate the attention from the core issue. Here focus is Rs.100 paid to Dish TV company to purchase its services and now the question is whether it will provide the services? If it will provide the services, then it has the right of paid money other Rs.100 be returned back to its origin.

Preeti Singh
2 years ago

Either they may provide the services of Rs.100 or refund the same as it is. As per new RBI guidelines, anybody is mandated to refund only to the original payment source, the Refund has to be made by the Dish TV company to the original payment source which means paytm wallet of the applicant. Here company staff is making failed efforts to deviate the attention from the core issue. Here focus is Rs.100 paid to Dish TV company to purchase its services and now the question is whether it will provide the services? If it will provide the services, then it has the right of paid money other Rs.100 be returned back to its origin.