If the connectivity issue was not resolved by the staffs of Vodafone company ,then good by from its services

Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com

12:22 AM (3 minutes ago)

to appellate.upe
Hon’ble staff of Vodafone company when next month your applicant will curb the use of your services 

,then your network team will inspect the site repeatedly like the network team of IDEA company. 
Now network team of IDEA company have improved the network as Engineer of company had operated 
two you tube videos simultaneously on his laptop before me. 
                                                                                                  Thanks 

                                                                                            Yogi M. P. Singh

On Fri, Mar 18, 2016 at 9:12 PM, <appellate.upe@vodafone.com> wrote:

Dear Mr. Singh,
Thank you for your email dated 14/03/2016 regarding data query related to your Vodafone mobile number 7237849131.
We sincerely regret for the inconvenience caused to you due to delay in same.
We would like to inform you that as per revert received from concerned team they have checked your concern regarding data connectivity and found out that there is no issue with the same, however a word of confirmation from your end will be highly appreciated.
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
Docket number for same is 1489772548.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Jitendra Tekchandani
Appellate Office
Contact numbers
For enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-9839098390 (standard calling charges applicable)
For complaints/requests: 198 (toll free)
Fax number: +91 522 2723976 
Website: www.vodafone.in 

 


On 14-03-2016 18:47; From: yogimpsingh@gmail.com; To: vodafonecare.upe@vodafone.comappellate.upe@vodafone.comappellate.mum@vodafone.com; ; ?CC: ; Subject: Re: Please direct telecom regulatory authority to entertain the matter.;

Alternate contact number of your applicant is -9336252631 ,7379105911

You have to resolve the connectivity issue on the vodafone mobile number-7237849131 which has been
just ported from Idea to vodafone. Detail was made available regarding the connectivity issue in
earlier e-mail attached with this representation.

With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to
the following submissions as follows.
It is submitted before the Hon’ble Sir that you have made the following response through your e-mail.
Please direct telecom regulatory authority to entertain the matter.
Inbox

Mahesh Pratap Singh Yogi M P Singh
Matter is concerned with Vodafone Mobile number-7237849131 . What is the caus…
Mar 11 (3 days ago)

10:46 AM (7 hours ago)

to me

Dear Mr. Singh,
Thank you for your email dated 11/03/2016 regarding data query related to your Vodafone mobile number 7379105911.
We sincerely regret for the inconvenience caused to you due to same.
We tried calling you on your Vodafone mobile number 7379105911 thrice dated 14/03/2016 but call was not answered, probably you were busy, we appreciate your priorities. We request you to provide us suitable date, time and an alternate contact number so that we can converse with you.
We would like to inform you that charges of 2G data packs in Vodafone Mumbai and in Vodafone UP East may vary keeping in mind the competition between various mobile operators.
We would also like to inform you that as per our system you are able to use data but a word of confirmation will be awaited from your end as we were not able to confirm same on call in case if you are facing any concern regarding data with regards to your Vodafone mobile number 7379105911.
We always look forward for your support and co-operation to us to provide you better services in future.
We value your relationship with us and we assure you that we are committed to provide you and all our customers with quality customer service.
Interaction number for same is 1486318793.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Suresh Chandna
Appellate Office
Contact numbers
For Enquiries: 199(chargeable for agent access @ 50p/3min) or +91-9839098390(standard calling charges applicable)
For Complaints / Requests: 198 (toll free)
Fax number: +91 522 2723976
Website : www.vodafone.in 

On Fri, Mar 11, 2016 at 10:52 AM, Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> wrote:

Matter is concerned with Vodafone Mobile number-7237849131 . What is the cause disparity in the Tariffs of Internet Packs of Vodafone company as in Mumbai company 4GB ,2-G is available in Rs.296 while in U.P. East 3.5 GB ,2-G is available in Rs.298 .
11 March 2016
09:14

Too much slow speed that even website can’t be accessed if it is third party issue ,then what is the cause of difficulty even at the website of Vodafone company.
With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that please take glance of attached PDF which is showing that in Mumbai  the rate of  4GB ,2-G is Rs.296 .Whether it is justified.
2-It is submitted before the Hon’ble Sir that according to customer care 2-G speed of the company is  up to 284 KBPS but when computer will not be connected ,then how they will provide the speed?
Check your Internet connection
Check any cables and reboot any routers, modems or other network devices you may be using.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a programme that is allowed to access the network, try removing it from the list and adding it again.
Please take a glance of attached documents showing detail in regard to connectivity issue.
3-It is submitted before the Hon’ble Sir that your applicant was so harassed that without using his 3-GB ,2-G data purchased earlier again recharged with Rs.298 internet pack. Whether this is not day light robbery.  
Send: *111*6*2#
Receive:
1.Mobile Internet Unlimited Pack valid till Mar 29, 2016 11:59:59 PM Total usage 2658.43 MB(aprox).
Press # for main menu.
Receive:
1.Mobile Internet Unlimited Pack valid till Apr 7, 2016 11:59:59 PM Total usage 0.0 MB(aprox).
Press # for main menu.
Press # for main menu.
Order No:o507092937
An email reciept has been sent to yogimpsingh@gmail.com 
Payment Details
·Payment Transaction Number : FSBI4347445820
·Transaction Status : Success
·transaction Date and Time : Mar 11, 2016 09:40:51
·Bank Name : State Bank of India
This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.
                                    ‘Yours  sincerely
                            Yogi M. P. Singh, Mobile number-7379105911
Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India .

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