I purchased product on 03/04/2014 which means less than three years ago and company claims 3 and half years back

Please take a glance of attached bill provided by D.T.S. Caubey Tola Mirzapur dated-03/04/2014in the name of your applicant.
Product-Micromax Funbook 3G PRICE-Rs.7800.00 ,Paid amount-Rs.7800.00 , IMEI No.911304900043625 , serial number of receipt-797

Complaint No. – 211595 Details

Posting date – 2017-03-29 16:09:41
Mode: By Web Complaint Type : Complaint
State: UTTAR PRADESH Purchase City : Mirzapur
Contact No.(Agency) : 1246680300 Email (Agency) : info@micromaxinfo.com
Sector Name : Electronics Products Category: Tablets & Other Gadgets
Grievance Company : Micromax Nature of Complaint: Product – Defect Product No Replacement/Repair
Agency Name & Address : D.T.S. Caubey Tola Mirzapur Uttar Pradesh Pincode : 231001
Product Value(INR) : 1000-10000 Company Name:
Complaint Details : Why Micromax like companies are making their products outdated withing two years its production even repairing parts are not available?We know that every business entity has few ideologies but your applicant remained stunned when staffs of show room of Micromax told your applicant that your Tablet is outdated its parts are no more available .Someone made contact with your applicant on 29/03/2017 ,Time 10:19 AM on my Mobile number-7379105911 from +91 1246680300.introducing itself as the staffs of micromax . He articulated that I really apologies for your inconvenience but I can’t help you as the product is outdated and its parts will not be available in my showrooms . He suggested to go to mobile repair centres in city instead of showroom of micromax where your problem can be fixed. I told him yesterday I walked in the entire city but no one could fix the issue. Staff of micromax again said I really apologies you Sir but nothing could be done as the product is outdated. Your applicant
Agent Remark:
company Remark : We would like to inform you that every product in the market comes with a shelf life wherein the product will be offered support & services for a time span. Since you purchased the handset almost <3 and half years> back, the handset is no longer available with us for further support. Remark by :Micromax Date : 2017-03-30 14:08:03
Status: CLOSED
company Remark : We would like to inform you that every product in the market comes with a shelf life wherein the product will be offered support & services for a time span. Since you purchased the handset almost <3 and half years> back, the handset is no longer available with us for further support. Remark by :Micromax Mobile Date : 2017-03-30 14:08:03
Status: CLOSED
company Remark : We would like to inform you that every product in the market comes with a shelf life wherein the product will be offered support & services for a time span. Since you purchased the handset almost <3 and half years> back, the handset is no longer available with us for further support. Remark by :Micromax Date : 2017-03-30 14:08:03
Status: CLOSED
company Remark : We would like to inform you that every product in the market comes with a shelf life wherein the product will be offered support & services for a time span. Since you purchased the handset almost <3 and half years> back, the handset is no longer available with us for further support. Remark by :Micromax Date : 2017-03-30 14:08:03
Status: CLOSED
User Remarks :
User Files : File1 File2 File3

2 comments on I purchased product on 03/04/2014 which means less than three years ago and company claims 3 and half years back

  1. I purchased product on 03/04/2014 which means less than three years ago and company claims 3 and half years back, how can it be justified . Sheer corruption in the department of government of India. Attached cashmemo eplicitly proving my claim. Think about the bogus claim of company staffs. Whether company is not running against the consumer's interest.

  2. In only two years ,products of company is going to be outdated which is violation consumer's protection law. If products are made outdated ,then company don't make available parts of the products.Such practice coerce the customers to buy the new products . Which is direct cheating.

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