I Kall WiFi Tablet purchased on Amazon is not working as described during purchase

Grievance Details


Grievance Number: 2075209

Grievance Reg Date: 2020-06-24 23:03:04

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Electronics Products-Others
Grievance Company : Company Name : I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White
Type & Model: (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White Date of Purchase: 2020-02-04
Under Warranty: Yes Amount Paid: 2579
IMEI no or Serial no: ORDER # 403-1647546-9060311 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. Note: Our service pick up TAT is 7-10 working days Address of the I Kall Company: Noida – 201301 (U.P.) job sheet / Work order no.: ORDER # 403-1647546-9060311
Complaint no/ Ref. no(if any): ORDER # 403-1647546-9060311  
Company Details inquiry@ikall.in, helpdesk@ikall.in, Address of the I Kall Company: Noida – 201301 (U.P.) Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Fraudulent Issue
Grievance Details : The matter is concerned with the I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White purchased by the applicant on 30-Jan-2020 and delivered on 04-Feb-2020 quite obvious from the date of order and the date of the invoice attached to the representation. Ipso facto obvious that order was made on 30-Jan-2020 while the invoice was also made and the same date. It is most unfortunate that numerous lines are appearing on the screen of the tablet when it is switched on and one line permanently appears on the screen and such defects came within 3 months of the date of purchase and now Tablet is not completing starting. It is quite obvious from the attached documents that applicant/consumer has paid 2579 rupees to the seller through the Amazon online shopping and tablet became dysfunctional within 3 months from the date of purchase whether it is Justified? Undoubtedly you are not frightening with the public functionaries but at least feel the presence of God who is the greatest judge and witness of every event.
Status :  In Process
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I Kall WiFi Tablet purchased on Amazon online shopping is not working as described during purchase.

Wednesday, June 24, 2020

10:44 PM

Subject

I Kall WiFi Tablet purchased on Amazon online shopping is not working as described during purchase.

From

Mahesh Pratap Singh Yogi M. P. Singh

To

inquiry@ikall.in; helpdesk@ikall.in; cmup; hgovup@up.nic.in; pmosb; presidentofindia@rb.nic.in; supremecourt

Sent

Wednesday, June 24, 2020 10:25 PM

Attachments

Invoice.pdf

ORDER PLACED

30 January 2020

TOTAL

  2,579.00

SHIP TO

Yogi M. P. Singh

ORDER # 403-1647546-9060311

Order Details  Invoice 

Delivered 04-Feb-2020

Package was handed directly to the customer.

Signed by: Yogi M. P. Singh.

I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White

Sold by: Fabimpex

  2,499.00

ORDER # 403-1647546-9060311

The matter is concerned with the I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White purchased by the applicant on 30-Jan-2020 and delivered on 04-Feb-2020 quite obvious from the date of order and the date of the invoice attached to the representation. Ipso facto obvious that order was made on 30-Jan-2020 while the invoice was also made and the same date. It is most unfortunate that numerous lines are appearing on the screen of the tablet when it is switched on and one line permanently appears on the screen and such defects came within 3 months of the date of purchase and now Tablet is not completing starting. It is quite obvious from the attached documents that applicant/consumer has paid 2579 rupees to the seller through the Amazon online shopping and tablet became dysfunctional within 3 months from the date of purchase whether it is Justified? Undoubtedly you are not frightening with the public functionaries but at least feel the presence of God who is the greatest judge and witness of every event.

Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to the following submissions as follows.

1-It is submitted before the Hon’ble Sir that Undoubtedly company concerned has provided a warranty of one year but how can it be justified that in the name of warranty it may provide the third-grade product to the consumers as being done by the earring company. Quality cannot be compensated through warranty.

2-It is submitted before the Hon’ble Sir that  Here either the erring company may refund the Total Paid amount by the consumer or get exchanged this third-grade product through genuine one. In the name of warranty whether a consumer can be pressed to travel from one Consumer service Center to the other Consumer service Center as being done by the concerned erring company.

3-It is submitted before the Hon’ble Sir that  Weather once the product was sold and Company took its price then its duty is over or before selling it must ensure that it is providing a genuine product to the consumer which will remain stable for a specific period but here within 3 months it became so defective that it doesn’t seem that more than 6 months it will run. Here sold product is not conforming the setup norms, therefore, must be exchanged by a genuine one.

This is a humble request of the applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos arbitrarily by making the mockery of law of land? This is the need of the hour to take harsh steps against the wrongdoer to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                         

                                                                           Yours sincerely

Date-24-06-2020              Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

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Arun Pratap Singh
5 months ago

Undoubtedly company concerned has provided a warranty of one year but how can it be justified that in the name of warranty it may provide the third-grade product to the consumers as being done by the earring company. Quality cannot be compensated through warranty.
Whether the product is conforming the standard set up norms if not why? Company said that it will provide two G.B. Memory but actual fact is that this tablet has less than one G.B. Memory. Whether it is not misleading promise and tantamount to cheating?

Preeti Singh
5 months ago

Whether it is not obligation of government to ensure protection of consumer rights of the citizenry if government is making efforts in this direction, then how is it feasible that companies are making false claims and services in regard to their products and misleading the consumers tantamount to cheating?
Our motive is betterment of society which can be achieved only through transparent and accountable governance so that no one may be deprived of his/her rights.Undoubtedly greed is the core enemy of human society which is making humans demon and made our universe full of evils.

Bhoomika Singh
5 months ago

Whether consumer rights of the citizenry are safe in this largest democracy in the world? Think about the gravity of situation that what ever promises were made by the seller during the purchase of the tablet was not pursued when the item was purchased as the function of the tablet is not confirming what ever promises made during the purchase. Whether it is not cheating that purchased item did not have single characteristic whatever described during the purchase of the item by the sailor. One can easily guess the dilapidated state of consumer rights in this largest democracy in the world from such episodes.

Pratima Parihar
Pratima Parihar
4 months ago

संलग्न दस्तावेजों से यह स्पष्ट है कि आवेदक / उपभोक्ता ने अमेज़न को ऑनलाइन शॉपिंग के माध्यम से विक्रेता को 2579 रुपये का भुगतान किया है और खरीद की तारीख से 3 महीने के भीतर टैबलेट बेकार हो गया है क्या यह उचित है? निस्संदेह आप सार्वजनिक पदाधिकारियों से भयभीत नहीं हैं, लेकिन कम से कम भगवान की उपस्थिति को महसूस करते हैं जो हर घटना के सबसे बड़े न्यायाधीश और गवाह हैं।