I Kall company adopting lackadaisical approached in redressing the grievances of consumers

Address of the I Kall Company: Noida – 201301 (U.P.)

 Last Login Time : 2019-11-28 17:52:52
Grievance
Details
Grievance
Number: 1779158
Grievance Reg Date: 2019-12-07 20:22:28
Complainant
Name :
Yogi M. P.
Singh Mahesh Pratap Singh
Complainant
Contact No :
7379105911
Mode
:
By Web
Complaint
Type :
Complaint
State
:
UTTAR PRADESH
Purchase
City :
Mirzapur
Sector
:
Electronics
Products
Category
:
Mobile Handsets
/Tablets / landline Phone Instrument
Grievance
Company :
Company
Name :
I Kall NS Tablet
(7-inch Display,2 GB RAM, 16 GB ROM, 4G + LTE + Voice Calling White colour)
Type
& Model:
I Kall NS Tablet
Date
of Purchase:
2019-08-04
Under
Warranty:
Yes
Amount
Paid:
4499.00
IMEI
no or Serial no:
353192080462144
Service
Tag no.:
Name
& Address of Service Center:
Warehouse
address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk
Delhi-110006. Note: Our service pick up TAT is 7-10 working days
job
sheet / Work order no.:
Complaint
no/ Ref. no(if any):
Company
Details
inquiry@ikall.in,
helpdesk@ikall.in,
Pincode
(Company):
Product
Value(INR) :
1000-10000
Nature
of Complaints :
Fraudulent Issue
Grievance
Details :
The matter is
concerned with the I Kall NS Tablet which detail is attached to the grievance
in the PDF form. The applicant made representations to various accountable
public functionaries along with the company staffs on their official email
address on 24th November 2019. As the communications exchanged and staffs of
the company concerned also made conversation on the Mobile phone of the
applicant and then on 26-Nov-2019 at 9:58 AM message was sent on the mobile
phone of the applicant in regard to reverse pickup order by the AX-EcomEx
number-NEW17425 OF Alpha later on at 1 PM on the same date staff of the
courier concerned collected the Tablet aforementioned from the premises of
the applicant. It is most unfortunate that 12 days passed but concerned did
not take any concrete decision in the matter as prayer was made in the
representation made to them in regard to product.
Status :  In Process
Uploaded
Files:
File1 | File2 |
NA

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
“I paid Rs.4500 for only two months and now wander from one service centre to the other.”
7 messages
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 24 November 2019 at 13:33
To: inquiry@ikall.in, helpdesk@ikall.in, cmup <cmup@up.nic.in>, hgovup@up.nic.in, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in

The matter is concerned with the I Kall NS Tablet (7-inch Display,2 GB RAM, 16 GB ROM, 4G + LTE + Voice Calling White colour) purchased by the applicant in the month of August 2019 quite obvious from the date of order and the date of the invoice attached to the representation. Ifso facto obvious that order was made on 04 Augusta 2019 while the invoice was also made and the same date. It is most unfortunate that numerous lines are appearing on the screen of the tablet when it is switched on and one line permanently appears on the screen and such defects came within 3 months of the date of purchase. It is quite obvious from the attached documents that applicant/consumer has paid 4500 rupees to the seller through the Amazon online shopping and tablet became dysfunctional within 3 months from the date of purchase whether it is Justified? Undoubtedly you are not frightening with the public functionaries but at least feel the presence of God who is the greatest judge and witness of every event.
Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that Undoubtedly company concerned has provided a warranty of one year but how can it be justified that in the name of warranty it may provide third-grade product to the consumers as being done by the earring company. Quality cannot be compensated through warranty.
2-It is submitted before the Hon’ble Sir that  Here either the erring company may refund the Total Paid amount by the consumer or get exchanged this third-grade product through genuine one. In the name of warranty whether a consumer can be pressed to travel from one Consumer service Center to the other Consumer service Center as being done by the concerned erring company.
3-It is submitted before the Hon’ble Sir that  Weather once the product was sold and Company took its price then its duty is over or before selling it must ensure that it is providing a genuine product to the consumer which will remain stable for specific period of time but here within 3 months it became so defective that it doesn’t seem that more than 6 months it will run. Here sold product is not conforming the setup norms, therefore, must be exchanged by a genuine one.
This is a humble request of the applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos in an arbitrary manner by making the mockery of law of land? This is the need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                         
                                                                           Yours sincerely
Date-24-11-2019              Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.


ICALL 4 G Tablet.pdf
424K
Helpdesk@ikall.in <Helpdesk@ikall.in> 25 November 2019 at 10:56
To: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>, inquiry@ikall.in, cmup <cmup@up.nic.in>, hgovup@up.nic.in, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in

Dear Sir/Madam
Thanks for contacting us.
We regret for the inconvenience caused to you. As per trail mail, kindly share your invoice bill for further processing.
Your co-operation is highly appreciated
Regards,
Care Team
0120-4731048/50/51/52/53
[Quoted text hidden]

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 25 November 2019 at 11:35

To: Helpdesk@ikall.in
Cc: inquiry@ikall.in, cmup <cmup@up.nic.in>, hgovup@up.nic.in, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in

As mentioned by the respected staff of the concerned Tablet company.

As per trail mail, kindly share your invoice bill for further processing.

Please open the attached PDF documents which includes not only invoice but also warranty card along with the  picture of the Tablet.
[Quoted text hidden]

Helpdesk@ikall.in <Helpdesk@ikall.in> 25 November 2019 at 12:19

To: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Cc: inquiry@ikall.in, cmup <cmup@up.nic.in>, hgovup@up.nic.in, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in

Dear Sir/Madam
Thanks for contacting us.

We regret for the inconvenience caused to you. As per trail mail, attachment is missing. kindly share your invoice bill for further processing.
[Quoted text hidden]

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 25 November 2019 at 14:31
To: Helpdesk@ikall.in

Please take a glance of attached document,
[Quoted text hidden]


ICALL 4 G Tablet.pdf
424K
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 25 November 2019 at 14:35
To: Helpdesk@ikall.in

If still not obtained the attached document, then invoice is accessible to my blog, link is as follows-
[Quoted text hidden]

Helpdesk@ikall.in <Helpdesk@ikall.in> 25 November 2019 at 15:54
To: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

Dear Sir/Ma’am,
Thank you for contacting us.
We regret for the inconvenience caused.
We are arranging a reverse pick up for your product. Thank you for the confirmation. Please pack the Product as per the instruction sheet attached. Mention our warehouse address in the front side of the box & your contact address in the back side of the box.
Warehouse address:-
Alpha Radios Shop No-1900
Near Shisganj Gurudwara
Chandni Chowk
Delhi-110006.
Note: Our service pick up TAT is 7-10 working days
[Quoted text hidden]


Packing-Instructions.docx
14K

3 comments on I Kall company adopting lackadaisical approached in redressing the grievances of consumers

  1. The matter is concerned with the I Kall NS Tablet which detail is attached to the grievance in the PDF form. The applicant made representations to various accountable public functionaries along with the company staffs on their official email address on 24th November 2019.

  2. Whether it is not cheating that concerned tablet manufacturing company provided tablet of 1GB RAM at the place of tablet of 2GB RAM whether such act of the company staff is justified which is tantamount to cheating. Here this question arises that why are our accountable public functionaries are silent on the issue even when matter is concerned with the wide public interest and arbitrariness in the dealings of the manufacturing company, Such activities must be stopped in order to achieve the goal of good governance as declared by the Prime Minister of this country on the public forum thanks.

  3. Undoubtedly it can never be justified that at the place of tablet of 2 GB, company may provide tablet of one Gigabyte RAM. How the concerned public functionaries accepted, is a matter of serious concern?

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