How the serial number can be invalid when it is mentioned in the receipt of seller made available?

Complaint No. – 258185 Details

Posting date – 2017-05-05 22:30:02
Mode: By Web Complaint Type : Complaint
State: UTTAR PRADESH Purchase City : Mirzapur
Contact No.(Agency) : 9415205594 Email (Agency) : computer_campus@outlook.com
Sector Name : Electronics Products Category: Computers & laptops
Grievance Company : Hewlett Packard Nature of Complaint: Product – Precautions to be taken while Purchasing
Agency Name & Address : Computer Campus ,Bariyaghat ,in front of Punch Mukhi Mahadev Mandir , Welleslyganj , Mirzapur ­231001. Pincode : 231001
Product Value(INR) : 10000-100000 Company Name:
Complaint Details : HP 15 Notebook PC 15-r036TU Serial No CND42115F3 Product No J6L69PA#ACJ Holder spends Rs.15350 on service and repair charges within three years from the date of purchase. Think about the vulnerabity of the product. Still system audio is dysfunctional.
Agent Remark:
Remark : Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may file your case with Consumer forum following the procedure prescribed by them. Date :2017-07-11 16:38:44
Status: DISPOSED
company Remark : Mentioned serial number is invalid ans since there are no case details for us to take it forward we are closing this case Remark by :Hewlett Packard Date : 2017-06-07 12:55:30
Status: CLOSED
company Remark : Mentioned serial number is invalid ans since there are no case details for us to take it forward we are closing this case Remark by :Hewlett Packard Date : 2017-06-07 12:55:30
Status: CLOSED
User Remarks :
User Files : File1 | File NA | File3

2 comments on How the serial number can be invalid when it is mentioned in the receipt of seller made available?

  1. HP 15 Notebook PC 15-r036TU Serial No CND42115F3 Product No J6L69PA#ACJ Holder spends Rs.15350 on service and repair charges within three years from the date of purchase. Think about the vulnerabity of the product. Still system audio is dysfunctional.
    Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may file your case with Consumer forum following the procedure prescribed by them.

  2. Undoubtedly lackadaisical approach was adopted by concerned in regard to maintain quality of services. There is no doubt that we are facing troublesome and a precarious situation.Here most important point is that due attention was paid to troublesome faced by aggrieved.Undue delay itself exposing the real character of concerned public functionaries accountable.
    HP 15 Notebook PC 15-r036TU Serial No CND42115F3 Product No J6L69PA#ACJ Holder spends Rs.15350 on service and repair charges within three years from the date of purchase. Think about the vulnerabity of the product. Still system audio is dysfunctional.
    Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may file your case with Consumer forum following the procedure prescribed by them

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