How Hero MotoCorp Ltd.can provide 5 years warranty if it cannot provide free services only cheating

Last Login Time : 2019-07-13 14:16:36

Grievance
Details

Grievance
Number: 1447477

Grievance Reg Date: 2019-07-13 19:28:31

Complainant
Name :
Yogi M. P.
Singh Mahesh Pratap Singh
Complainant
Contact No :
7379105911
Mode
:
By Web
Complaint
Type :
Complaint
State
:
UTTAR PRADESH
Purchase
City :
Mirzapur
Sector
:
Automobiles
Category
:
Two Wheels/Bike
Grievance
Company :
Hero MotoCorp
Company
Name :
Govt
Dept / Regulator :
Model
No.:
Hero MotoCorp HF
DELUXE CCR
Vehicle
no/ Chasis no / Engine no:
HA11EMJ9L10830
RC
No. or Registration no.:
UP63AH8386
Name
& Address of dealer/service center:
ZONAL OFFICE
Address :Hero MotoCorp Ltd. F-126, Katwaria Sarai, Opp. Qutab Institutional
Area, New Delhi -110016, India. Telephone :+91-11-26533981-2, 47619300Fax
:+91-11-26533983 Email :delhi@heromotocorp.com
Company
Details
Address :Hero
MotoCorp Ltd. Princeton Business Park (3rd Floor),28 / 35, 16 – Ashok
Marg,Lucknow 226001, India Telephone : (0522) 2288694, 2288695 Email :
lucknow@heromotocorp.com Address :Hero MotoCorp Ltd. IP Grand, 3rd floor,
C-19/134-B, Lallapura, Sigra, Varanasi, Uttar Pradesh – 221010, India.
Telephone : +91-0542-2508440, 2508441 Fax :+91-0542-2508442 Email
:varanasi@heromotocorp.com
Pincode
(Company):
Product
Value(INR) :
10000-100000
Nature
of Complaints :
Fraudulent Issue
Grievance
Details :
An application
under article 51 A of the constitution of India for seeking justice for large
number of consumers as their violation of consumer rights on the large scale
is taking place in this largest democracy in the world. Hero MotoCorp Ltd.
sells its manufactured two wheelers in the name of five years warranty
through various dealers throughout India.Which means company will no more
charge parts within five years from the date of purchase and these parts not
only be repaired at the service centres of the company but it will be
replaced at the service centres free of charge. Application is on behalf of
Rajendra Pratap Singh S/O Mr. Devaraj Singh Village and Post office -Nibi
Gaharwar District-Mirzapur Uttar Pradesh PIN code-231303 For detail, take a
glance of the attached documents to the representation. There are five
services which are to be provided free of cost to customers by the Hero
MotoCorp Ltd. From the attached documents, it is quite obvious that aggrieved
applicant is also entitled for such free services.
Status :  In Process
Uploaded
Files:
File1 | File2 | NA

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Matter is concerned with the cheatings in the name of services and warranty by Hero MotoCorp Ltd.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 13 July 2019 at 18:45

To: varanasi@heromotocorp.com, lucknow@heromotocorp.com, delhi@heromotocorp.com, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, cmup <cmup@up.nic.in>, hgovup@up.nic.in, csup@up.nic.in

An application under article 51 A of the constitution of India for seeking justice for large number of consumers as their violation of consumer rights on the large scale is taking place in this largest democracy in the world.
Hero MotoCorp Ltd. sells its manufactured two wheelers in the name of five years warranty through various dealers throughout India.Which means company will no more charge parts within five years from the date of purchase and these parts not only be repaired at the service centres of the company but it will be replaced at the service centres free of charge. 
Application is on behalf of Rajendra Pratap Singh S/O Mr. Devaraj Singh Village and Post office -Nibi Gaharwar District-Mirzapur Uttar Pradesh PIN code-231303  For detail, take a glance of the attached documents to the representation.
Following is the detail of the repondents whose dereliction causing troubles to the customer.
ZONAL OFFICE
Address : Hero MotoCorp Ltd. F-126, Katwaria Sarai, Opp. Qutab Institutional Area, New Delhi -110016, India.
Telephone : +91-11-26533981-2, 47619300
Fax : +91-11-26533983
Email : delhi@heromotocorp.com



Address : Hero MotoCorp Ltd. Princeton Business Park (3rd Floor),28 / 35, 16 – Ashok Marg,Lucknow 226001, India
Telephone : (0522) 2288694, 2288695
Email : lucknow@heromotocorp.com



Address : Hero MotoCorp Ltd. IP Grand, 3rd floor, C-19/134-B, Lallapura, Sigra, Varanasi, Uttar Pradesh – 221010, India.
Telephone : +91-0542-2508440, 2508441
Fax : +91-0542-2508442
Email : varanasi@heromotocorp.com

There are five services which are to be provided free of cost to customers by the Hero MotoCorp Ltd. From the attached documents, it is quite obvious that aggrieved applicant is also entiled for such free services.

Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to following submissions as follows.


1-It is submitted before the Hon’ble Sir that Hon’ble Sir may be pleased  to take a glance of attached documents to this grievance which explicitly shows that first service was provided by the service provider concerned with Hero MotoCorp Ltd located at Bharuhana Mirzapur city near G.D. Binani college on 11/07/2019 when kilo meter reading 520 kilo meter and job card number filled by them 5284. Here signature is illegible and stamp was not put. Thus the third free service exhausted. 
Lacunae in the services -Motor cycle was not washed by them because machine concerned was not in functional state.

Despite the warranty of five years and five free services, they were asking for Rs.300 in the name of Mobil refresh. Whether it is a free service? After charging huge Rs.55 thousad rupees, they had assured five years warranty and five free services. Whether such type of free services and warranties are provided by the Hero MotoCorp Ltd.

2-It is submitted before the Hon’ble Sir that here point to be noted that undoubtedly they had provided me the first service but according to them my third free service exhausted because of time conditions of the company my first and second services lapsed because these services are time barred. Sir, whether it is not illegal that instead of exhausting only first service, they had exhausted three free services. Whether it is not violation of consumer rights which are being encroached by the erring company arbitrarily. 
3-It is submitted before the Hon’ble Sir that on the one side of screen accountable public functionaries articulate that save fuel but itself are promoting those rules which are not safe for enviroment and ecology. Whether condition of kilometer is not overshadowed by time barred conditions. If I have no work, whether I will run on the road unnecessarily in order to utilize the free services? Such draconian rules uncontrolled because of incompetent public staffs also causing heavy rush on the roads resulting in the frequent accidents and failure of law order.

                                   This
is a humble request of your applicant to you Hon’ble Sir that how can it be
justified to withhold public services arbitrarily and promote anarchy,
lawlessness and chaos in an arbitrary manner by making the mockery of law of
land? This is the need of hour to take harsh steps against the wrongdoer in order
to win the confidence of citizenry and strengthen the democratic values for
healthy and prosperous democracy. For this, your applicant shall ever pray you,
Hon’ble Sir.                                                          
    Date-13-07-2019                                                                 Yours
sincerely                                                                                                                                         Yogi
M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road,
District-Mirzapur, Uttar Pradesh, Pin code-231001.


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Yogi
1 year ago

Hero MotoCorp Ltd. sells its manufactured two wheelers in the name of five years warranty through various dealers throughout India.Which means company will no more charge parts within five years from the date of purchase and these parts not only be repaired at the service centres of the company but it will be replaced at the service centres free of charge.

Preeti Singh
1 year ago

Still the complaint is under process which means difficulty in giving the clean chit.
Complaints Details Complaint Number: 1447477
Complaint Reg Date: 2019-07-13 19:28:31 Complaint Type Complaint Company Remark : In Process
Remark Date 2019-07-15 16:40:32 Status : In Process
Uploaded Files: File1 | File2 | NA

Beerbhadra Singh
1 year ago

Undoubtedly matter is serious as concerned with the wide Public Interest and action must be take in by the accountable public functionaries of the Government of India and since the matter is still pending and processing is taking place which implies that our government functionaries are serious to this matter as on one side of the screen, government is saying that fuel may be saved but on the other side its ruling is is making compulsion to move the vehicle in order to reap the benefit of warranty.