How grievance may be considered to be closed if no steps were taken to redress grievance?

Grievance Status

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Status as on 25 May 2017

Registration Number : DOCAF/E/2017/01108
Name Of Complainant : Yogi M P Singh
Date of Receipt : 03 May 2017
Received by : Department of Consumer Affairs
Forwarded to : National Consumer Helpline
Contact Address : Suresh Mishra
IIPA
New Delhi
Grievance Description : Your applicant submitted the application on ingram and other supported websites but their responce remained dismal which is too much troublesome. Matter is concerned with the feeble net work in regard to Vodafone mobile number-9336252631. This feeble network causes interruption in data supply consequently waxing and waning in the network speed. Two bank transactions remained failed because of insecure connection with the network. With due respect your applicant invites kind attention of Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that it is well known fact that for better surfing a constant network is essential instead of high speed but no network causes interruption in data supply which is resulted in failure of transaction or submission of applications. 2-It is submitted before the Hon’ble Sir that for your observation and conclusion, few speed tests are attached with this representation in PDF form. Our motive to subscribe the internet connection is not to watch you-tube videos but to do some constructive works and watching videos is secondary priority. 3-It is submitted before the Hon’ble Sir that when our prime motives are not being fulfilled by service providing company then provided services are worthless for consumers like me. Whether service provider ever thinks about the consumer interest if really thinks then after every two minutes, connection is not disrupted. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir. Yours sincerely Yogi M. P. Singh Mobile number-7379105911 Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India
Current Status : Your case has been forwarded to National Consumer Helpline 
Click here to view the status
Date of Action : 25 May 2017
Details : Response received from company”Customer has raised concern regarding 3G speed issue on his Vodafone mobile number 9336252631 at his residence located at Mohalla- Surekapuram, Jabalpur Road district- Mirzapur, Uttar Pradesh. Facts: • Customer’s Vodafone mobile number 9336252631 was activated as PC – Prepaid Copper dated 10th May 2016. • Customer has raised issue regarding 3G speed at his residence located at Mohalla- Surekapuram, Jabalpur Road district- Mirzapur, Uttar Pradesh. • As discussed with the customer on call he is facing internet speed issue everywhere but he have not checked yet. • As per system details complaint regarding 3G speed was raised on customer’s number 9336252631 dated 6th April 2017 and same was closed with remarks as problem resolved, customer satisfied. • We have again raised complaint regarding 3G speed to the respective team as subs is again facing this issue and timeline for same is 9th May’17. Action Action: Spoken to customer dated 4th May 2017, we have informed customer that his complaint regarding 3G speed has been raised to the concerned department and timeline for same is 9th May 2017. Docket number for the same is 1744228146. ” Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may forward your complaint to Department of Telecommunications Govt of India, following the procedure prescribed by them. complaint closed from NCH

2 comments on How grievance may be considered to be closed if no steps were taken to redress grievance?

  1. We have again raised complaint regarding 3G speed to the respective team as subs is again facing this issue and timeline for same is 9th May’17. Action Action: Spoken to customer dated 4th May 2017, we have informed customer that his complaint regarding 3G speed has been raised to the concerned department and timeline for same is 9th May 2017. Docket number for the same is 1744228146. " Company has responded to your complaint as per their terms and conditions, if you are not satisfied with the company response you may forward your complaint to Department of Telecommunications Govt of India, following the procedure prescribed by them. complaint closed from NCH

  2. Reluctant approach of government functionaries in regard to redress of the grievances of the aggrieved is the cause of entire miseries.
    Your applicant submitted the application on ingram and other supported websites but their responce remained dismal which is too much troublesome. Matter is concerned with the feeble net work in regard to Vodafone mobile number-9336252631. This feeble network causes interruption in data supply consequently waxing and waning in the network speed. Two bank transactions remained failed because of insecure connection with the network.

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