How can Amazon online shopping escape from responsibility if spurious ink was sold from its platform

Grievance
Status for registration number : DOCAF/E/2019/04672
Grievance Concerns To 
Name Of Complainant –
Preeti Singh Date
of Receipt –
30/11/2019
Received By Ministry/Department –Consumer
Affairs
Grievance
Description
Grievance Number:
1745562 Grievance Reg Date: 2019-11-20 00:07:55 Complainant Name :-Preeti Singh
Complainant Contact No :-9336252631The matter is concerned with the report
submitted by the staff of the Amazon online shopping on the website of consumer
affairs national consumer helpline in which Amazon online shopping only
submitted inconsistent report to the submitted grievance ipso facto obvious
from the perusal of the report. Whatever product sold Amazon online shopping in
the name white board marker ink is not really a white board marker ink. If such
a company exists whose product was sold to applicant in the name of white board
marker, then they make available the detail of the company like registration
etc. If there is no such company, then Amazon online shopping by colluding with
the  such fake proprietors of the fake companies only cheating the
citizens on the large scale. Which is illegal act and can not be avoided in the
name third party sellers as staff of Amazon online shopping is escaping from
such serious irregularity in the name of third party seller. Here
spurious  white board marker ink was sold by the seller by using the
platform of the Amazon online shopping so promoter of such cheaters how can
Amazon online shopping avoid its responsibility. Here matter is subjected to
breach of consumer rights and consumer was cheated by selling spurious white
board marker ink and on complaint, Amazon online shopping overlooked the
complaint regarding the fake ink and fake company which explicitly implies that
fake companies are selling fake items through Amazon online shopping in caucus
with the staffs of the Amazon online shopping.
Current Status –Grievance received Date of Action –30/11/2019
Officer Concerns To 
Forwarded to –
Consumer Affairs
Officer Name –Shri J.K. Singh Officer Designation –DS
Contact Address –Room No.318 Shram Shakti
Bhawan New Delhi
Email Address –maildirpg-mde@gov.in
Contact Number –23711120
Last Login Time : 2019-11-30 11:37:13
Grievance
Details
Grievance
Number: 1745562
Grievance Reg Date: 2019-11-20 00:07:55
Complainant
Name :
Preeti Singh
Complainant
Contact No :
9336252631
Mode
:
By Web
Complaint
Type :
Complaint
State
:
UTTAR PRADESH
Purchase
City :
Mirzapur
Sector
:
E- Commerce
Category
:
Online Shopping
Grievance
Company :
Amazon.in
Company
Name :
Govt
Dept / Regulator :
Product
/ Service Type:
White board marker
ink
Order
no:
404-6055253-9125128
TYransaction
id:
Order
#404-6055253-9125128
Date
of purchase / transaction:
2019-07-25
Mobile
Number or Email id registered with company:
preetisinghgaharwar@gmail.com
Complaint
No / Ref no.:
Order
#404-6055253-9125128
Amount
Paid:
770
Company
Details
Soni Officemate
Whiteboard MarkerInk, Red Colour, 500 Ml – Pack of 1 Office Product Sold by:
Soni Polymer pvt ltd
Pincode
(Company):
Product
Value(INR) :
100-1000
Nature
of Complaints :
Sale of Spurious /
Fake Products
Grievance
Details :
Sir this white
board marker ink was purchased from Amazon online shopping because of
credibility of the Amazon online shopping but it was merely cheating because
whatever sold in the name of white board marker is actually not an ink which
is not compatible with any white board marker pen available in the market.
Soni Officemate Whiteboard MarkerInk, Red Colour, 500 Ml – Pack of 1 Office
Product Sold by: Soni Polymer pvt ltd Whether Government functionaries may
tell the aggrieved applicant, name of the manufacturing company of the
aforementioned product or Amazon online shopping let apprise the name of the
manufacturing company and its registered office address?
Status :  In Process
Company
Remark :
We understand that
you have had a poor customer experience on account of acts/ omission solely
attributable to an independent third party seller. In this regard, we would
like to emphatically state that Amazon.in is an e-commerce site and an
intermediary as defined under the Information Technology Act, 2000. Basis
your complaint, on investigation with the seller, we find that you had placed
the order on 25th July, 2019 and had not raised any issue, and have now
raised these issues at a belated stage. Accordingly, we are unable to assist
you. Further, it is submitted that our role is limited to that of an
intermediary and we are not the seller/manufacturer of the products listed on
our Website. The products listed on our Website are sold by independent third
party sellers. In view of the above, the issue stands closed.
Remark Date  2019-11-27 17:37:57
Status :   Closed
Uploaded
Files:
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Preeti Singh <preetisinghgaharwar@gmail.com>
Whether Amazon online shopping can be allowed to cheat innocent and gullible citizenry?
1 message
Preeti Singh <preetisinghgaharwar@gmail.com> 19 November 2019 at 23:15

To:
“Amazon.in” <order-update@amazon.in>,
AmazonPay-balance@amazon.in, cmup <cmup@up.nic.in>,
confo-mi-up@nic.in, hgovup <hgovup@up.nic.in>, nch-ca@gov.in,
pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in,
shamadhv@amazon.com, up-sforum@nic.in, supremecourt
<supremecourt@nic.in>, urgent-action
<urgent-action@ohchr.org>, yogimpsingh
<yogimpsingh@gmail.com>

Sir
this white board marker ink was purchased from Amazon online shopping
because of credibility of the Amazon online shopping but it was merely
cheating because whatever sold in the name of white board marker is
actually not an ink which is not compatible with any white board marker
pen available in the market.
Whether
Government functionaries may tell the aggrieved applicant, name of the
manufacturing company of the aforementioned product or Amazon online
shopping let apprise the name of the manufacturing company and its
registered office address?
With due respect, your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows.

1-It is submitted before the Hon’ble Sir that

up till now dozen of white board markers have been useless because of
this local white board marker pen ink sold on Amazon online
shopping.This ink is collected in the form residues in the spaces of
capillaries and thus blocks the capillaries of the white board markers
and consequently pen becomes dysfunctional.Following the email sent by
the Amazon online shopping containing details of the purchase.

2-It
is submitted before the Hon’ble Sir that whether it is not mockery of
the law of land that no expert, no patent and no manufacturing unit but
self made mixure of dies and return time of product remains only ten
days, then how can anay one reach on a confirm right decesion in regard
to the product.

3-It is submitted before the Hon’ble Sir that who will compensate the
detriment suffered by the applicant because of negligence of the Amazon
online shopping as Amazon on line shopping has given a platform to sell
such spurious product? Whether government can avoid accountability as
remained to curb the sell of fake ink?

This
is a humble request of the applicant to you Hon’ble Sir that how can it
be justified to withhold public services arbitrarily and promote
anarchy, lawlessness, and chaos in an arbitrary manner by making the
mockery of law of land? This is need of the hour to take harsh steps
against the wrongdoer in order to win the confidence of citizenry and
strengthen the democratic values for healthy and prosperous democracy.
For this, your applicant shall ever pray you, Hon’ble Sir. 
                                                        






                                                                                                                             Yours sincerely





Date-19-11-2019
            Preeti Singh C/O Yogi M. P. Singh, Mobile
number-7379105911, Mohalla- Surekapuram, Jabalpur Road,
District-Mirzapur, Uttar Pradesh, Pin code-231001.



Screenshot (10).png
Gmail Preeti Singh <preetisinghgaharwar@gmail.com>
Your Amazon.in order of Soni Officemate Whiteboard…
1 message

Amazon.in <auto-confirm@amazon.in> 25 July 2019 at 01:05

Amazon.in Your Orders  |  Your Account  |  Amazon.in

Order Confirmation

Order #404-6055253-9125128

Hello Preeti Singh,

Thank you for shopping with us. We’d like to let you know that Soni
Polymer pvt ltd has received your order, and is preparing it for
shipment. Your estimated delivery date is indicated below. If you would
like to view the status of your order or make any changes to it, please
visit Your Orders on Amazon.in.
Arriving:
Friday, August 9 –
Tuesday, August 13
Your shipping speed:
Standard Delivery

View or manage order

Your order will be sent to:
Preeti Singh
C/O Yogi M. P. Singh Mohalla-Surekapuram colony
Jabalpur Road
MIRZAPUR, UTTAR PRADESH 231001
India

Order Details

Order #404-6055253-9125128
Placed on Thursday, July 25, 2019
Soni Officemate Whiteboard MarkerInk, Red Colour, 500 Ml – Pack of 1
Office Product
Sold by: Soni Polymer pvt ltd

Rs.720.00
Item Subtotal: Rs.720.00
Shipping & Handling: Rs.50.00
Amazon Pay balance: -Rs.262.00
Order Total:

Rs.508.00



Invoice.pdf
50K

4 comments on How can Amazon online shopping escape from responsibility if spurious ink was sold from its platform

  1. Sir this white board marker ink was purchased from Amazon online shopping because of credibility of the Amazon online shopping but it was merely cheating because whatever sold in the name of white board marker is actually not an ink which is not compatible with any white board marker pen available in the market.

  2. Matter is simple but why are our accountable public functionaries not understanding is a matter of concern and related to their integrity and competency? It is confirm the spurious white board marker ink was sold in the name of genuine white board marker ink which confirmation can be easily ensured if detail be summoned from the concerned manufacturer. Here instead of ensuring the fixation of problem of consumers being cheated on the large scale, they are only procrastinating in the matter on the flimsy ground.

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