Grievance redressal must be in transparent and accountable manners reflects good governance.

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आई०/ 2017 -18 दिनाक: 19 मई 2017 को भेजा गया
निस्तारित

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
CPGRAM COMPLAINT REG.NO.DEABD-E-2017-02315
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 4 February 2017 at 23:46
To: AGM CUSTOMER LUCKNOW <agmcustomer.lholuc@sbi.co.in>, gm.customer@sbi.co.in, supremecourt <supremecourt@nic.in>, pmosb <pmosb@pmo.nic.in>, hgovup@up.nic.in, presidentofindia@rb.nic.in, cmup <cmup@up.nic.in>, urgent-action <urgent-action@ohchr.org>

Mr. Manager Sir ,Your kind attention is drawn towards communication made today at 
18:52 bearing subject as CPGRAM COMPLAINT REG.NO.DEABD-E-2017-02315 Charan Jeet Singh Saluja ,Assistant General Manager (CS)/ सहायक महा प्रबन्धक ( ग्राहक सेवा ), State Bank of India / भारतीय स्टेट बैंक ,
Local Head Office/ स्थानीय प्रधान कार्यालय ,Lucknow/ लखनऊ.
Contents of aforesaid communication herein as follows- With reference to your complaint, we have to advise that due some technical problem draft cannot be issued on said date. However, matter has been taken up with the technical team and issue was resolved.  We regret inconvenience caused to you in the matter. 
Following message displayed on the screen when your applicant made request for processing of demand draft online as – Due to some technical problems we are unable to process your request currently. Please try later. Please take a glance of attached PDF WITH this representation.
Which implies that paragraph quoted in aforesaid communication as However, matter has been taken up with the technical team and issue was resolved. is sheer misleading.
Please take a glance of aforesaid paragraph quoted as – With reference to your complaint, we have to advise that due some technical problem draft cannot be issued on said date. If online request can’t be processed because of technical problems and when your applicant making request by submitting representation ,flimsy excuses are being made as recourse, then think about miserable condition of the bank.
One more request of your applicant ,please don’t get the submitted online grievance disposed unless grievance is actually disposed otherwise at the latter stage multiple applications are submitted in order to get the submitted grievance disposed.
You have only two option -1-Either scavenge the technical lacuna so that online processing could be carried out smoothly or bank draft may issued on the ground of request as made earlier mentioned in your response as well as attached with this communication.
                 After all if request OF D.D. couldn’t be processed by S.B.I. IN regard to R.T.I. fee payments ,then High court of judicature at Allahabad may prescribe other simple mode of fee payments like postal orders and others as is going on in apex court of India.
This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir.
                                                                 Yours  sincerely
                                                     Yogi M. P. Singh Mobile number-7379105911

Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India 

On 4 February 2017 at 18:52, AGM CUSTOMER LUCKNOW <agmcustomer.lholuc@sbi.co.in> wrote:

Dear Sir,
With reference to your complaint, we have to advise that due some technical problem draft cannot be issued on said date. However, matter has been taken up with the technical team and issue was resolved.  We regret inconvenience caused to you in the matter.
Regards, 
Charan Jeet Singh Saluja
Assistant General Manager (CS)/ सहायक महा प्रबन्धक ( ग्राहक सेवा ),
State Bank of India /
 भारतीय स्टेट बैंक ,
Local Head Office/ स्थानीय प्रधान कार्यालय ,
Lucknow/ लखनऊ 
Tele):0522-2295396

— Disclaimer — The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.— 


2 attachments
State Bank of India status.pdf
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Transaction for D.D..pdf
148K

2 comments on Grievance redressal must be in transparent and accountable manners reflects good governance.

  1. Following message displayed on the screen when your applicant made request for processing of demand draft online as – Due to some technical problems we are unable to process your request currently. Please try later. Please take a glance of attached PDF WITH this representation.
    Which implies that paragraph quoted in aforesaid communication as However, matter has been taken up with the technical team and issue was resolved. is sheer misleading.

  2. One more request of your applicant ,please don’t get the submitted online grievance disposed unless grievance is actually disposed otherwise at the latter stage multiple applications are submitted in order to get the submitted grievance disposed.
    You have only two option -1-Either scavenge the technical lacuna so that online processing could be carried out smoothly or bank draft may issued on the ground of request as made earlier mentioned in your response as well as attached with this communication.
    After all if request OF D.D. couldn’t be processed by S.B.I. IN regard to R.T.I. fee payments ,then High court of judicature at Allahabad may prescribe other simple mode of fee payments like postal orders and others as is going on in apex court of India.

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