Five successive transactions of ATM are failed but not providing C.C. T.V. footage in support not corruption


Grievance Status

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Status as on 07 Mar 2017

Registration Number : DEABD/E/2017/06730
Name Of Complainant : Shakuntala Devi
Date of Receipt : 07 Mar 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : Allahabad Bank
Officer name : Shri Alok Tarafdar
Officer Designation : General Manager
Contact Address : Head Office, 2 Netaji Subhash Road
Kolkata
700001
Contact Number : 03322483597
e-mail : ho.cgrc@allahabadbank.in
Grievance Description : Whether only software processing of ATM machine is substantial proof that payment was made to consumer when customer is staking claim money didn’t come out of ATM Machine.Why C.C. T.V. cameras are not used to check the payment made to customer or not . Whether such Cameras are only show pieces installed in order to win the confidence of consumer in ATMs of banks. What amount put into ATM machine AND how much payment was made may be the ground to check such complaints if records are maintained by the staffs of bank honestly. With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir thatHon’ble Sir , staffs of concerned banking institution are justifying your stand on the ground of following software report. Whether this report is substantial proof that aggrieved has withdrawn the Rs.2000.00. Point raised by the aggrieved is that aforesaid amount didn’t come out of ATM WHICH is core point to be noted. 1000491122116182507aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:31:33SVD714801 000aCARD NO: 0006071********1587aDESC: WITHDRAWAL RS 2000.00aTXN 245649 A/C 000000050219718669a dB3944422 Hon’ble Sir , staffs of concerned banking institution have provided two attachments ,second is worthless as not concerned with the topic and in first only aforesaid information is given. Which proves that nothing enquiry was carried out and only procrastination was made and dilly- dallying approach was adopted. 2-It is submitted before the Hon’ble Sir that Whether Hon’ble Sir , staffs of concerned banking institution have taken the perusal of grievance if not ,then they must take a glance otherwise multiple grievances would be submitted if video footage was made available to your applicant. Software report can’t be ground of hardware function. It is most surprising that they have video footage in accordance with the direction of Reserve Bank of India as the matter concerned with demonetization period but in order to wrap its corrupt mysterious dealings taking recourse of software generated report of ATM machine which was working correctly. Dear Madam, We are forwarding the reply received from ATMBO that your account No. 50172366104 has already been credited on 15.02.2017 and account no. 50196082908 has already been credited on 18.01.2017. This is for your information regarding your complaint at DPG portal. Regards. CGRC, HO. 14 India Exchange Place Kolkata-70001 033-22318824Dear madam, The earlier stated account numbers in the trailing mail are not related to you. Wrongly it has been delivered to you. Kindly acknowledge. Regards. CGRC, HO. 14 India Exchange Place Kolkata-70001Dear Sir, Please note that the complainant had asked for CCTV footage of ATM Cash Transaction of HDFC Bank of Rs.2000.00 on 21.12.2016. Please arrange to give CCTV footage of the SUCCESSFUL transaction which was actually made through ATM of Vijaya Bank as per proof transaction received and forwarded in the trailing mail. Please treat the matter extremely urgent. Regards. CGRC, HO. 14 India Exchange Place Kolkata-70001 033-22318824 033-22318824
Date of Action : 07 Mar 2017

Grievance Status

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Status as on 07 Mar 2017

Registration Number : DEABD/E/2017/02333
Name Of Complainant : Shakuntala Devi
Date of Receipt : 22 Jan 2017
Received by : Department of Financial Services (Banking Division)
Forwarded to : Allahabad Bank
Contact Address : Head Office, 2 Netaji Subhash Road
Kolkata
700001
Contact Number : 03322483597
Grievance Description : Matter is concerned with illegal deduction from the account of your applicant Shakuntala Devi . Illegal deduction from the account of Shakuntala Devi. Account number -5021971866 , Account holder-Shakuntala Devi , Allahabad Bank Branch-Shivala Mahanth , District-Mirzapur. For details, please take a glance of attached document with this representation . Subject –Regarding the transaction dated 21-12-2016 which caused the deduction of Rs.2000.00 from the account of your applicant was actually a failed transaction. With due respect your applicant wants to draw the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that aforesaid transaction was made by the son of your applicant through ATM HDFC Bank Dankeen Ganj ,MIRZAPUR, WHEN demonetisation wave was in full swing and long queues were quite common before the windows of Bank and bank ATMs. In those days ,processing in ATMs were very slow and banks were facing the crunch of currencies. 2-It is submitted before the Hon’ble Sir that R.B.I. had directed to all the concerned banks in this country to protect the footage of C.C. T.V. consequently C.C. T.V. footage of aforesaid specific date can easily reveal the fact that whether the Son of your applicant drew the money or transaction remained failed. 3-It is submitted before the Hon’ble Sir that dealing of the branch manager of bank concerned is quite cryptic ipso facto obvious from his dealings . Hon’ble Sir we are poor and Rs.2000.00 is too much valuable to our family so there is need to take swift action in the matter concerned so your aggrieved applicant may get reprieve. How can it be justified that without paying the said amount to your applicant and by taking the recourse of failed transaction concerned banks may deduct the impugned amount. This is humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon’ble Sir. Yours sincerely Shakuntala Devi Mobile number-8738895762 Mohalla-Shivala Mahanth , Post-Putalighar , District-Mirzapur , Pin Code-231001 Uttar Pradesh ,India
Current Status : CASE CLOSED
Date of Action : 06 Mar 2017
Details : ATM Reconcillation team has investigated the matter and found that the said ATM transaction of Rs.2000/- on 21.12.2016 at 18:31 PM through her debit card was successful. Proof of transaction document received from the concerned bank whose ATM has been used (SL No. 7) on that day is attached herewith for your kind perusal.Hence on the basis of this we request you to close this complaint.
Attachment :     open

23:18
1000491122116182507aLuno123aVIJAYA
BANK           MIRZAPURaDATE        TIME      ATM-ID  
RESPa21/12/2016 
18:31:33SVD714801   000aCARD
NO:  0006071********1587aDESC:
WITHDRAWAL    RS         2000.00aTXN # 245649  A/C# 
000000050219718669a dB3944422
1000492122116182653aLuno123aVIJAYA
BANK           MIRZAPURaDATE        TIME      ATM-ID  
RESPa21/12/2016 
18:33:55SVD714801   055aCARD
NO:  0004213********2016aDESC: INCORRECT
PIN RS         2000.00aTXN # 245650  A/C# 
000714801011003656a d459B35AC
1000493122116182819aLuno123aVIJAYA
BANK           MIRZAPURaDATE        TIME      ATM-ID  
RESPa21/12/2016 
18:35:21SVD714801   061aCARD
NO:  0006070********1515aDESC: EXCEEDS
LIMIT RS         2000.00aTXN #
245651  A/C#  000212085050201770a d97F4BD3F
1000494122116182909aLuno123aVIJAYA
BANK           MIRZAPURaDATE        TIME      ATM-ID  
RESPa21/12/2016 
18:36:10SVD714801   061aCARD
NO:  0006070********1515aDESC: EXCEEDS
LIMIT RS         2000.00aTXN #
245652  A/C#  000212085050201770a dF5FA8897
1000495122116183020aLuno123aVIJAYA
BANK           MIRZAPURaDATE        TIME      ATM-ID  
RESPa21/12/2016 
18:36:46SVD714801   000aCARD
NO:  6220***********7125aDESC:
WITHDRAWAL    RS         2000.00aTXN # 245653  A/C# 
******************a dADAC1B05
1000496122116183346aLuno123aVIJAYA
BANK           MIRZAPURaDATE        TIME      ATM-ID  
RESPa21/12/2016 
18:40:46SVD714801   110aCARD
NO:  0004591********6053aDESC: OUT OF
NOTES, PLEASE RETRY 00.00aTXN # 0      
A/C#a d7BD9FFB5

2 comments on Five successive transactions of ATM are failed but not providing C.C. T.V. footage in support not corruption

  1. Whether only software processing of ATM machine is substantial proof that payment was made to consumer when customer is staking claim money didn't come out of ATM Machine.Why C.C. T.V. cameras are not used to check the payment made to customer or not . Whether such Cameras are only show pieces installed in order to win the confidence of consumer in ATMs of banks. What amount put into ATM machine AND how much payment was made may be the ground to check such complaints if records are maintained by the staffs of bank honestly.

  2. यह ATM मशीन पांच बार ट्रांजेक्शन फ़ैल किया लेकिन मोदी सरकार को इस पर भरोसा ज्यादा है पर गरीब औरत पर नही 1000491122116182507aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:31:33SVD714801 000aCARD NO: 0006071********1587aDESC: WITHDRAWAL RS 2000.00aTXN # 245649 A/C# 000000050219718669a dB3944422
    1000492122116182653aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:33:55SVD714801 055aCARD NO: 0004213********2016aDESC: INCORRECT PIN RS 2000.00aTXN # 245650 A/C# 000714801011003656a d459B35AC
    1000493122116182819aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:35:21SVD714801 061aCARD NO: 0006070********1515aDESC: EXCEEDS LIMIT RS 2000.00aTXN # 245651 A/C# 000212085050201770a d97F4BD3F
    1000494122116182909aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:36:10SVD714801 061aCARD NO: 0006070********1515aDESC: EXCEEDS LIMIT RS 2000.00aTXN # 245652 A/C# 000212085050201770a dF5FA8897
    1000495122116183020aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:36:46SVD714801 000aCARD NO: 6220***********7125aDESC: WITHDRAWAL RS 2000.00aTXN # 245653 A/C# ******************a dADAC1B05
    1000496122116183346aLuno123aVIJAYA BANK MIRZAPURaDATE TIME ATM-ID RESPa21/12/2016 18:40:46SVD714801 110aCARD NO: 0004591********6053aDESC: OUT OF NOTES, PLEASE RETRY 00.00aTXN # 0 A/C#a d7BD9FFB5

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