First defective product was delivered by the Amazon online shopping and now running away from refund.

Last Login Time : 2019-01-11 22:40:32

Grievance Details

Grievance Number: 1111141

Grievance Reg Date: 2019-01-19 14:44:29

Consumer Name :
Preeti Singh
Consumer Contact No :
9336252631
Mode :
By Web
Grievance Type :
Query
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Online Shopping
Grievance Company :
Amazon.in
Company Name :
Distributor id:
Company Details
Segolike 3in1
Micro USB OTG Hub Host Extension Adapter Cable For Android Phone Tablet Sold
by: Meili Seller return policy Shipped: Dec 16, 2018 Quantity: 1 Return
request approved Refund requested on: Dec 24, 2018
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Delivery of
Defective Product
Grievance Details :
First you take the
perusal of the contents and then reply so that we may proceed for next step.
On investigation and information so received from the seller, we find that
you have not returned the product actually delivered to you vide order
ID171-6417667-8725150. Please reply my following queries. 1-How the returned
item is not alike to your delivered item? 2-How the Amazon online can escape
from the dispute when he charged the price from the consumer and purchase was
made on the credibility of Amazon online shopping and at latter stage they
fully non-cooperated in caucus with imposter shopkeeper? 3-Who is the master
of the product as of now? Where is consumer rights if such cheating will be
proliferated on large scale by the Amazon like foreign companies by colluding
with few black sheep? 4-After charging Rs. 468, customer spent Rs.102 as
return postage, what he has got in exchange? Whether it is not arbitrariness
on the part of Amazon online shopping? 5-Can you explain, how the Amazon
online shopping not looting the innocent and gullible citizenry by selling
such fake defective and incredible items through impostors? 6-Whether any
terms and conditions may be setup by company which may encroach the consumer
rights of the citizenry? 7-How Amazon online shopping can pay the amount to
the impostor shopkeeper when as received item was found dysfunctional quite
obvious from the immediate refund order? 8-Now Amazon will again sell the
returned item and in similar arbitrary manner through imposter and earn the
huge money by cheating citizens of this country. Why Amazon is not revealing
the real name and other details of impostor seller? Please tell me name of
manufacturer detail and his business establishments of impostors item which
is generally available in order to promote the products?
Status :  In Process
Uploaded Files:
File1 | | NA | NA

From
<https://consumerhelpline.gov.in/user/complaint-details.php?cid=1111141>

Last Login Time : 2019-01-11 22:40:32

Grievance Details

Grievance Number: 1091165

Grievance Reg Date: 2019-01-07 21:29:49

Consumer Name :
Preeti Singh
Consumer Contact No :
9336252631
Mode :
By Web
Grievance Type :
Query
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Online Shopping
Grievance Company :
Amazon.in
Company Name :
Distributor id:
Company Details
Order ID:
171-6417667-8725150: # ASIN Product Name 1 B073D1GB98 Segolike 3in1 Micro USB
OTG Hub Host Extension Adapter Cable For Android Phone Tablet
[Electronics]Grievance Number: 1081131 Grievance Reg Date: 2019-01-01
20:35:39
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Delivery of
Defective Product
Grievance Details :
On investigation
and information so received from the seller, we find that you have not
returned the product actually delivered to you vide order
ID171-6417667-8725150. Please reply my following queries. 1-How the returned
item is not alike to your delivered item? 2-How the Amazon online can escape
from the dispute when he charged the price from the consumer and purchase was
made on the credibility of Amazon online shopping and at latter stage they
fully non-cooperated in caucus with imposter shopkeeper? 3-Who is the master
of the product as of now? Where is consumer rights if such cheating will be
proliferated on large scale by the Amazon like foreign companies by colluding
with few black sheep? 4-After charging Rs. 468, customer spent Rs.102 as
return postage, what he has got in exchange? Whether it is not arbitrariness
on the part of Amazon online shopping? 5-Can you explain, how the Amazon
online shopping not looting the innocent and gullible citizenry by selling
such fake defective and incredible items through impostors? 6-Whether any
terms and conditions may be setup by company which may encroach the consumer
rights of the citizenry? 7-How Amazon online shopping can pay the amount to
the impostor shopkeeper when as received item was found dysfunctional quite
obvious from the immediate refund order? 8-Now Amazon will again sell the
returned item and in similar arbitrary manner through imposter and earn the
huge money by cheating citizens of this country. Why Amazon is not revealing
the real name and other details of impostor seller? Please tell me name of
manufacturer detail and his business establishments of impostors item which
is generally available in order to promote the products?
Status :  In Process
Company Remark :
On investigation
and information so received from the seller, we find that you have not
returned the product actually delivered to you vide order
ID171-6417667-8725150. Accordingly, neither refund nor replacement order can
be provided to you. It is clarified that the seller initiates refund only
after receipt of the original product as per policy. Further, it is submitted
that our role is limited to that of a facilitator and we are not the
seller/manufacturer, the products listed on our Website are sold by
independent third party sellers. In view of the above, the issue stands
closed.
Remark Date  2019-01-19 13:53:09
Status :   Closed
Uploaded Files:
NA | | NA | NA

From
<https://consumerhelpline.gov.in/user/complaint-details.php?cid=1091165>

0 0 vote
Article Rating
Subscribe
Notify of
guest
3 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Mahesh Pratap Singh Yogi M P Singh

1-How the returned item is not alike to your delivered item? 2-How the Amazon online can escape from the dispute when he charged the price from the consumer and purchase was made on the credibility of Amazon online shopping and at latter stage they fully non-cooperated in caucus with imposter shopkeeper? 3-Who is the master of the product as of now? Where is consumer rights if such cheating will be proliferated on large scale by the Amazon like foreign companies by colluding with few black sheep?

Mahesh Pratap Singh Yogi M. P. Singh

Undoubtedly the same product was returned by the purchaser but it is unfortunate that seller has malicious approach to the purchaser and it wants to cheat the customer that is why he is making so pretty excuses so that He may avoid the refund which is the root cause of all such flimsy excuses. undoubtedly Amazon online shopping is full of such incredible shopkeepers who are always making tricks to cheat the customers so government must be vigilant in order to protect the consumer rights of the citizens so that innocent and gullible Citizenry may be protected from the clutches of such shopkeepers.

Preeti Singh
1 year ago

Undoubtedly credibility of the Amazon online shopping has reached at its nadir. 6-Whether any terms and conditions may be setup by company which may encroach the consumer rights of the citizenry? 7-How Amazon online shopping can pay the amount to the impostor shopkeeper when as received item was found dysfunctional quite obvious from the immediate refund order? 8-Now Amazon will again sell the returned item and in similar arbitrary manner through imposter and earn the huge money by cheating citizens of this country. Why Amazon is not revealing the real name and other details of impostor seller? Please tell me name of manufacturer detail and his business establishments of impostors item which is generally available in order to promote the products?