Extremely poor network of B.S.N.L. causing troublesome to the consumers so they are seeking refund

Last Login Time : 2020-07-04 10:51:09

Grievance Details

Grievance Number: 2092459

Grievance Reg Date: 2020-07-04 11:14:55

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Telecom Category : Voice – GSM
Grievance Company : BSNL Company Name :
Govt Dept / Regulator :
Mobile / Landline Number(in which the problem persist): 9794760348 Connection id: 9794760348
Connection Type: Prepaid Amount deducted (if any): 998
Network Location Details: BSNL UP East Complaint Number / ref no.:
Company Details B.S.N.L. Mirzapur rj.tiwari64166@gmail.com Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : Broadband/ Internet not working/ slow speed
Grievance Details : The matter is concerned with the poor network speed of service provider B.S.N.L. on the mobile number of the applicant as 9794760348 which is quite obvious from the attached screenshot in PDF form to the representation. Applicant paid the B.S.N.L. company Rs.998 through the Amazon online shopping to purchase its internet pack quite obvious from the attached document to the representation. I coordinate my website through my Laptop and the sim of B.S.N.L. is used through a dongle and such feeble speed of network creates errors on the website. Such dealings of B.S.N.L. not only causing physical trouble but also mental trauma. Nowadays service of the B.S.N.L. is worst so if they are not interested to provide the services they must refund the amount aforementioned paid to redeem the services.
Status :  In Process
Uploaded Files: File1 | | NA | NA

Grievance Status for registration number : DOTEL/E/2020/20482

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

04/07/2020

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Malpractices / Corruption / Complaint Related to financial irregularities >> Others
———————–
The matter is concerned with the poor network speed of service provider B.S.N.L. on the mobile number of the applicant as 9794760348 which is quite obvious from the attached screenshot in PDF form to the representation.
Applicant paid the B.S.N.L. company Rs.998 through the Amazon online shopping to purchase its internet pack quite obvious from the attached document to the representation.
I coordinate my website through my Laptop and the sim of B.S.N.L. is used through a dongle and such feeb

Grievance Document

Current Status

Grievance received

Date of Action

04/07/2020

Officer Concerns To

Forwarded to

Telecommunications

Officer Name

Shri Arvind Chawla

Officer Designation

Sr Deputy Director General PG

Contact Address

Room No.612,6th Floor Mahanagar Doorsanchar Bhawan Near Zakir Hussain College, Old Minto Road New Delhi

Email Address

ddgpg-dot@nic.in

Contact Number

01123221231

Grievance Status for registration number : DOTEL/E/2020/20483

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

04/07/2020

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 9794760348
Service Provider : Bharat Sanchar Nigam Limited Corporate Office
Circle : Uttar Pradesh (East)
———————–
The matter is concerned with the poor network speed of service provider B.S.N.L. on the mobile number of the applicant as 9794760348 which is quite obvious from the attached screenshot in PDF form to the representation. Nowadays service of the B.S.N.L. is worst so if they are not interested to provide the services they must refund the amount aforementioned paid to redeem the services. Applicant paid the B.S.N.L. company Rs.998 through the Amazon online shopping to purchase its internet pack

Grievance Document

Current Status

Under process

Date of Action

04/07/2020

Remarks

  1. resolve the case and reply

Officer Concerns To

Officer Name

Shri RAMJI TEWARI

Officer Designation

GMTD

Contact Address

OFFICE OF GMTD BSNL MIRZAPUR

Email Address

Contact Number

05442222944

Grievance Status for registration number : DOTEL/E/2020/20485

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

04/07/2020

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 9336252631
Service Provider : Bharat Sanchar Nigam Limited Corporate Office
Circle : Uttar Pradesh (East)
———————–
The matter is concerned with the poor network speed of service provider B.S.N.L. on the mobile number of the applicant as 9336252631 .I coordinate my website through my Laptop and the sim of B.S.N.L. is used through a dongle and such feeble speed of network creates errors on the website. Such dealings of B.S.N.L. not only causing physical trouble but also mental trauma.

Current Status

Under process

Date of Action

04/07/2020

Remarks

  1. resolve the case and reply

Officer Concerns To

Officer Name

Shri RAMJI TEWARI

Officer Designation

GMTD

Contact Address

OFFICE OF GMTD BSNL MIRZAPUR

Email Address

Contact Number

05442222944

5 comments on Extremely poor network of B.S.N.L. causing troublesome to the consumers so they are seeking refund

  1. I coordinate my website through my Laptop and the sim of B.S.N.L. is used through a dongle and such feeble speed of network creates errors on the website. Such dealings of B.S.N.L. not only causing physical trouble but also mental trauma. Nowadays service of the B.S.N.L. is worst so if they are not interested to provide the services they must refund the amount aforementioned paid to redeem the services.

  2. If you have charged the fee from the consumers to provide the services, then why are you adopting lackadaisical approach in providing services to the consumers and why are you providing default services or third grade services which may cause injuries to the tools as quite obvious from the contents of the post. Whether it is reflection of good management which culminates in good governance? Whether good governance is feasible without good management? Why public infrastructure is being sold by government functionaries?

  3. In the High school a student reads idiom and phrases where he reads a bad carpenter always playes with his tools and now same sets fit with the Modi Government. It seems that those speak truth, Modi government wants to suppress such voices and here is the same matter as they know that anti-corruption crusader raises voices against the misdeeds of corrupt public functionaries and exposing the government so hatch conspiracy to disturb his network speed.This is dirty politics of the Modi government.

  4. यही कारण है की भारत संचार निगम लिमिटेड घाटे में जा रहा है कुछ समय बाद हमारे देश भक्त नेता और इमानदार अधिकारी मिलजुल कर बेच डालेंगे | यह सच है की हमारा देश कुप्रबंधन और झूठ का शिकार हो गया है और भ्रष्टाचार इसकी अंग प्रत्यंग में समा गया है |

  5. Undoubtedly people are crying because of the third grade services of the Bharat Sanchar Nigam Limited but it is unfortunate that repeated grievances are being submitted before the accountable public functionaries of the Government of India but they are not taking any action in the matter because of rampant corruption in the government machinery. Whether such reluctant approach to the grievances of the public by the public staff is justified in this largest democracy in the world?

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