Ebay online shopping colluding with the seller deceived applicant by delivering defective unresponsive product

Complaints Details
Complaint Number: 769443
Complaint Reg Date: 2018-06-09 01:08:17
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Query
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Online Shopping
Grievance Company :
ebay.in
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
Ebay online shopping
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
Delivery of Defective Product
Complaint Details :
In order to hassle-free proceedings, there must be feedback regarding the location of the office situated in India and nominated staffs of the company and firm carrying out business in the country in my case specifically India. 1-Where is recognized office of the Ebay online shopping from where the company is propagating its commercial activities? 2-What is the Name and designation of the staff of the Ebay online shopping authorized to entertain legal notices on behalf of the company and address detail of this staff? 3-Where is recognized office of the seller concerned with the Ebay online shopping and served defective item in the name of the new and genuine item from where the seller is propagating its commercial activities? 4-What is the Name and designation of the staff of the aforementioned seller authorized to entertain legal notices on behalf of the seller and address detail of this staff?
Status :   Not Processed Yet
Uploaded Files:
File1 | File2 | File3

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Ebay online shopping is cheating innocent and gullible citizenry by selling defective item as genuine one.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 7 June 2018 at 13:14
To: nch-ca@gov.in, ebay@ebay.co.in, gromod_ksdb3397tc@members.ebay.in, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, cmup <cmup@up.nic.in>, hgovup@up.nic.in

Both Ebay online shopping and seller concerned may provide detail in regard to their office address in India so that notice may be served to them under the appropriate law of the land.
Subject-If at the place of a genuine item a defective is being sold by Ebay online shopping through its seller which is unresponsive and not charging, whether Ebay can reject the refund claim by taking the recourse of fact that item comes under the category of manufacturer warranty not under the refund claim and they rejected my refund claim illegally and arbitrarily by overlooking own terms and conditions. 
Highlights of the grievance are as follows. 
1-I packed the item delivered by the Ebay online shopping as it is for further course of action.
2-If genuine item is substituted by a defective item, how the shopkeeper/seller and Ebay online shopping pursued the setup standard norms? Here this question arises that whether buyer/customer/purchaser had ordered for a defective item? That is why I have packed the delivered item as it is in order to prove that delivered item is defective one and Ebay online shopping by colluding with the seller deceived the applicant as well as infringed his consumer rights.
3-   In general, the consumer rights in India are listed below:

The right to be fully informed about the performance and quality of all goods and services
The right to free choice of goods and services
The right to be heard in all decision-making processes related to consumer interests
The right to seek redressal, whenever consumer rights have been infringed
Whether it is justified to sell defective items without prechecking it before dispatch? Now when refund claim was made then staffs of Ebay online shopping rejected the claim in the name of manufacturer warranty. Everyone knows that manufacturer warranty and guarantee claims are enforced on those items which may be the underuse of customer/buyer but how the defective item may come under the category of manufacturer warranty.
4-Here ipso facto obvious from the attached documents to this representation, the seller is acting in caucus with the staffs of the Ebay online shopping and cheating innocent and gullible citizenry by sending the third-grade defective item at the place of the genuine item. 
5-Viewpoints of the seller as –
eBay – gromo_deals <gromod_ksdb3397tc@members.ebay.in>
Tue 5 Jun, 19:54 (2 days ago)
https://mail.google.com/mail/u/0/images/cleardot.gif
https://mail.google.com/mail/u/0/images/cleardot.gif
to me
https://mail.google.com/mail/u/0/images/cleardot.gif
New message: Dear Sir, I am sorry for the inconve…
eBay
New message from: gromo_deals (7,612Green Star)
Dear Sir,

I am sorry for the inconvenience caused to you l.
Sir the product is under manufacturer warranty would request you to please show it to the service center or else you can claim on ebay for the same

Thanks & Warm Regards,
   Ebay rejected the claim on Tue 5 Jun, at16:13 (2 days ago). 
Ebay explicitly rejected the claim earlier than the response of seller which implies that both are colluding with each other in this unethical practice.
Here defective item is not tantamount to the old item but equivalent to the new genuine item as the old item can be refunded. At least old item might have operated so it may be better in comparison to defective item.     
6-Complaints Details
Complaint Number: 764648
Complaint Reg Date: 2018-06-05 18:04:53
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Online Shopping
Grievance Company :
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
ebay@ebay.co.in, Ebay online shopping
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
Delivery of Wrong Product
Complaint Details :
eBay Guarantee* claim 3591833 has been resolved. Remarks: Your claim has been rejected. Reason: We have checked the details of your claim, and noticed that your item is under manufacturer warranty. You are requested to approach nearest service centre of your product manufacturer. Thank you for using eBay, Action: Claim not eligible Claim rejection is arbitrary, illegal and infringement of consumer rights of the applicant. Item will come under warranty if it may be the underuse of the customer but third-grade defective item sold by seller liable to be returned back and Ebay may refund my paid amount. Here both ebay staffs and seller are acting in caucus with each other and cheating innocent and gullible citizenry.
Status :   Not Processed Yet
Company Remark :
Item found under manufacturer warranty so buyer need to visit nearest service center hence case closed. 
Remark Date  2018-06-07 11:33:31
This is a humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook the rights of the citizenry by delivering services in an arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap the benefit of loopholes in the system and depriving poor citizens of the right to justice. Therefore it is need of the hour to take concrete steps in order to curb grown anarchy in the system. For this, your applicant shall ever pray you, Hon’ble Sir.
                                             Yours sincerely
                                    Yogi M. P. Singh Mobile number-7379105911
Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, India.
Please visit the link-

https://www.yogi.systems/2018/06/ebay-online-always-sells-third-grade.html


3 attachments
Cancel a purchase.pdf
77K
eBay Guarantee.pdf
157K
eBay Guarantee_ claim 3591833 has been raised.pdf
179K
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Mahesh Pratap Singh Yogi M P Singh

In order to hassle-free proceedings, there must be feedback regarding the location of the office situated in India and nominated staffs of the company and firm carrying out business in the country in my case specifically India. 1-Where is recognized office of the Ebay online shopping from where the company is propagating its commercial activities? 2-What is the Name and designation of the staff of the Ebay online shopping authorized to entertain legal notices on behalf of the company and address detail of this staff? 3-Where is recognized office of the seller concerned with the Ebay online shopping and served defective item in the name of the new and genuine item from where the seller is propagating its commercial activities? 4-What is the Name and designation of the staff of the aforementioned seller authorized to entertain legal notices on behalf of the seller and address detail of this staff?

Preeti Singh
2 years ago

Action: Claim not eligible Claim rejection is arbitrary, illegal and infringement of consumer rights of the applicant. Item will come under warranty if it may be the underuse of the customer but third-grade defective item sold by seller liable to be returned back and Ebay may refund my paid amount. Here both ebay staffs and seller are acting in caucus with each other and cheating innocent and gullible citizenry.

Arun Pratap Singh
2 years ago

Think about the gravity of the situation that these so called online shopkeepers are reluctant to consumer spirited initiatives and serve spurious products to its consumers and cheat the consumers.