Daily numerous calls are attended by the applicant but staffs of the axis bank couldn’t reach ,surprising

Re:WebQuery {Others} {yogimpsingh@gmail.com}

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Axis Bank Support

<customer.service@axisbank.com>

Sat, Jul 16, 2016 at 5:16 PM
To: yogimpsingh@gmail.com

 
Axis Bank Badhti Ka Naam Zindagi
 
Dear Mr. Singh,

Thank you for writing to us.
I understand that you need details regarding Account BalanceTransaction Details.
I apologize for the inconvenience you’ve had to face because of this.
As I tried to call you on your registered mobile number, but I am unable to reach you.
For the safety and security of your account, I am unable to share any details related to your account as the email hasn’t been sent from your registered email ID.
You can now register your email ID by sending a SMS to 5676782 in the following format – UPDATEM<space>email ID.
You will immediately get a response stating “Hello we’ve received your request and will notify you once your email ID is updated in our database.”
Once your email ID has got updated in our database, you will receive the following confirmation message – “Hello, your email ID in our records is <updated email ID>. If invalid, SMS UPDATEM(space)<correct email ID> to 5676782.
Alternatively you can register / change your email ID, by following these steps:
  1. Login to ‘Internet Banking’
  2. Click on ‘Contact Details’
  3. Enter the desired ‘Email ID’
  4. Click on ‘Update’
  5. Authenticate your request by entering the Netsecure code
You can also visit the nearest Axis Bank branch and submit the attached ‘Customer Request Form’ (CRF) to update our records accordingly.
You can also call us on our toll free numbers 1800-209-5577,1800-103-5577 or download our mobile app or login to your internet banking for account balance or transaction details. and check these details.
Hope I have been able to resolve your query.

In case you have any other queries you can email us oncustomer.service@axisbank.com or call us (toll free) on 1800-233-5577,1800-103-5577.

Best Regards,
Naveen R
Customer Support
Axis Bank 

————————Original Message——————————–
From:yogimpsingh@gmail.com[yogimpsingh@gmail.com]
Sent:7/15/2016 9:23:08 PM
To:customer.service@axisbank.com
Subject:WebQuery {Others} {yogimpsingh@gmail.com}

Query received from the website for - Others.         
Please contact the customer.        
Axis Bank - Log a Query Form        
* Marked Fields are Mandatory        
Axis Bank - Grievance Redressal - First level Form        
Typpe of Query        :        Others         
Product Name        :                
Query Related to        :                
Sub Query Related to        :                
Exisiting Cust        :                
Customer ID        :        911010006070739        
Customer Name        :                 
Account Number        :                 
Email ID        :        yogimpsingh@gmail.com        
Landline Number        :                
Office Number        :                 
Residence Number        :                 
Mobile Number        :        91-9794089100        
City/State        :                 
Branch        :                 
Comments        :        Matter is concerned with the Keshav Pratap Singh S/0 Rajendra Pratap Singh adress as below. Axis bank illegally deducted Rs.345.00 from account of your applicant ipsofacto obvious from the following message sent by bank on the mobile number of your applicant. 15 July 2016 18:54 Please refund deducted amount to the account of account holder as soon as possible otherwise be ready to face the consequences of wrongdoings of its staffs. With due respect your applicant wants to draw the kind attention of the Hon ble Sir to the following submissions as follows. 1-It is submitted before the Hon ble Sir that please take a glance of the message sent by the bank on Mobile of your applicant. Sender: +919794089100 Date: 07/15/2016 18:54:02 ------------------------------------- Your a/c 06070739 is debited Rs 345 on 2016-07-15 A/c balance is Rs 43192.32 Info: Dr Card Charges ANNUAL 5296XXXXXXXX1119 AXIS BANK LTD 2-It is submitted before the Hon ble Sir that please take the perusal of account detail of your applicant. Account Type :Savings Account Account Number:911010006070739 Customer Id: S3768891 7 Customer Name :KESHAV PRATAP SINGH Joint Holder I Jont Koider 2 A/c Open Date Address:SUREKAPURAM BATHUA MIRIAPUR — 231001 Mob No :+91( 9794089100 Branch Code- 506 Branch Name- MIRAP’JR (UP) Branch Address -NO.480 AAPD NO. 8, BADALI KATARA BEL MIP:APUR, UTTAR PRADESK MIRZAPUR — 23101. Tel No (Branch)- 0542—223383/8/85 Swift Code- AXISINBB5O6 M1CR Code -231211002 IFSC Code- UT I B0000506 3-It is submitted before the Hon ble Sir that it can never be justified to deduct any amount from the account of account holder by the staffs of bank without prior permission of account holder. This act of the staffs of aforesaid banking institution is tantamount to daylight robbery . Please take action against such staffs who are indulged in such gravest crime can never tolerated by a civilized society. This is humble request of your applicant to you Hon ble Sir that It can never be justified to overlook  the rights of citizenry by delivering services in arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap benefit of loopholes in system and depriving poor citizens from right to justice. Therefore it is need of hour to take concrete steps in order to curb grown anarchy in the system. For this your applicant shall ever pray you Hon ble Sir.                             Yours  sincerely                             Keshav Pratap Singh Mobile number-9794089100 Mohalla-Surekapuram, Jabalpur Road District-Mirzapur , Uttar Pradesh ,India . 

2 comments on Daily numerous calls are attended by the applicant but staffs of the axis bank couldn’t reach ,surprising

  1. Matter is concerned with the Keshav Pratap Singh S/0 Rajendra Pratap Singh adress as below. Axis bank illegally deducted Rs.345.00 from account of your applicant ipsofacto obvious from the following message sent by bank on the mobile number of your applicant. 15 July 2016 18:54 Please refund deducted amount to the account of account holder as soon as possible otherwise be ready to face the consequences of wrongdoings of its staffs.

  2. It can never be justified to deduct any amount from the account of account holder by the staffs of bank without prior permission of account holder. This act of the staffs of aforesaid banking institution is tantamount to daylight robbery . Please take action against such staffs who are indulged in such gravest crime can never tolerated by a civilized society.Here protectors are predators but question arises that who will shield?

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