CPIO, Smt. Deepali Sharma was directed to provide sought information in regard to anomalies in UIDAI

Enter Registration Number UIDAI/R/2017/50777
Name Yogi M P Singh
Date of filing 01/11/2017
Public Authority Unique Identification Authority of India
Status REQUEST FORWARDED TO CPIO
Date of action 02/11/2017
Details of CPIO :- Telephone Number:- 011-23462605, Email Id:- deepali.sharma@uidai.net.in
Nodal Officer Details :-
Telephone Number 01123466837
Email Id gaurav.shukla@uidai.net.in

Citizenship Indian
Is the Requester Below Poverty Line ? No
(Description of Information sought (upto 500 characters)
Description of Information Sought
1-CPIO may provide the notings and status of attached submitted grievances.
2-CPIO may provide the name and designation of public staffs processing the attached grievances at this time and time of completion of processing.
Concerned CPIO Biswajeet Mandhata Patnaik
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Your appcant made repeated update update request at Aadhaar self service udate portal but concerned rejected update request deliberately on false ground.
3 messages
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 24 October 2017 at 20:51
To: crmadmin Administrator <help@uidai.gov.in>, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, uidai.lucknow@uidai.net.in

The matter is concerned with your applicant who wants to update his Aadhaar at Aadhaar self-service update portal and repeated attempts were made but concerned staffs rejected update request on flimsy ground. 
Address –Village-Kurauthi, Post-Nadini, District -Mirzapur, Uttar Pradesh.
With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that your applicant’s Aadhaar number is 729930204144 and last update request was made by your applicant on 16/10/2017 and receipt downloaded as 47263313_acknowledgement which is attached with this representation as attached documents. 
Your applicant invited the update in regard to 
1-Name-Satyjeet, नाम -सत्यजीत 
२-Mobile Number -9129762059 

2-It is submitted before the Hon’ble Sir that please take a glance of domicile certificate issued by competent authority, the government of Uttar Pradesh.

3-It is submitted before the Hon’ble Sir that please take a glance at report of concerned staffs and ground of rejection 

The ground of rejection -Data mismatch in document and update request. 
Here this question arises that it may be data mismatched but what happened to the update of Mobile Number -9129762059. Why was the mobile number not updated by the concerned? 
 This is a humble request of your applicant to you Hon’ble Sir that it can never be justified to overlook the rights of the citizenry by delivering services in an arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap the benefit of loopholes in the system and depriving poor citizens of the right to justice. Therefore it is need of the hour to take concrete steps in order to curb grown anarchy in the system. For this, your applicant shall ever pray you, Hon’ble Sir.
                                          Yours sincerely
                                                Satyjeet


Satyjeet’s document.pdf
272K
crmadmin Administrator <help@uidai.gov.in> 25 October 2017 at 16:28
To: Pramila <yogimpsingh@gmail.com>

Dear Resident,

It is to inform you  that UIDAI’s Grievance Handling System is Enrolment ID (EID) based and therefore it is requested to confirm following information to process your query/complaint further:

 

For Post Enrolment / Aadhaar Status Related Queries
28 digit EID i.e. Enrolment Number, date (DD: MM: YY) and time (HH:MM:SS)
AND/OR
a. Full Name (Mandatory)
b. Address with State and pin code. (Mandatory)
c. Phone number
d. E-mail address.
e. Date of birth/ year of birth.
f. Name of Guardian (if provided)
g. Name of the Head of the family (if provided)
For Update Status Related Queries
28 digit EID i.e. Enrolment Number, date (DD: MM: YY) and time (HH:MM:SS)
AND
Update Request number (URN)
For Enrolment Agency / Operator Related Complaints
Enrolment Agency Name, Location, Address and Operator details
AND/OR
28 digit EID (Optional, if available)
Agency Phone Number (Optional, if available)
Jai Hind
Aadhaar Sampark Kendra
UNIQUE IDENTIFICATION AUTHORITY OF INDIA (UIDAI)
You may also visit UIDAI resident portal at https://resident.uidai.net.in


——————- Original Message ——————-
From: Pramila
Received: 10/24/2017 8:51 PM
To: Help UIDAI Email Process Queue; pmosb@pmo.nic.inpresidentofindia@rb.nic.insupremecourt@nic.in; UIDAI; urgent-action@ohchr.org; Vijay _Mishra; Vijay Mishra
Subject: Your appcant made repeated update update request at Aadhaar self service udate portal but concerned rejected update request deliberately on false ground.

The matter is concerned with your applicant who wants to update his Aadhaar at Aadhaar self-service update portal and repeated attempts were made but concerned staffs rejected update request on flimsy ground. 
Address –Village-Kurauthi, Post-Nadini, District -Mirzapur, Uttar Pradesh.
With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that your applicant’s Aadhaar number is 729930204144 and last update request was made by your applicant on 16/10/2017 and receipt downloaded as 47263313_acknowledgement which is attached with this representation as attached documents. 
Your applicant invited the update in regard to 
1-Name-Satyjeet, नाम -सत्यजीत 
२-Mobile Number -9129762059 


2-It is submitted before the Hon’ble Sir that please take a glance of domicile certificate issued by competent authority, the government of Uttar Pradesh.


3-It is submitted before the Hon’ble Sir that please take a glance at report of concerned staffs and ground of rejection 


The ground of rejection -Data mismatch in document and update request. 

Here this question arises that it may be data mismatched but what happened to the update of Mobile Number -9129762059. Why was the mobile number not updated by the concerned? 
 This is a humble request of your applicant to you Hon’ble Sir that it can never be justified to overlook the rights of the citizenry by delivering services in an arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap the benefit of loopholes in the system and depriving poor citizens of the right to justice. Therefore it is need of the hour to take concrete steps in order to curb grown anarchy in the system. For this, your applicant shall ever pray you, Hon’ble Sir.
                                          Yours sincerely
                                                Satyjeet

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 26 October 2017 at 00:22
To: crmadmin Administrator <help@uidai.gov.in>, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, uidai.lucknow@uidai.net.in

In regard to your following returned e-mail as you sought more feedback in regard to grievance instead of taking solid concrete steps in order to address the grievance is too much disappointing and regretting. Scanned copy Domicile certificate, last update receipt downloaded from the website of government and report of the staffs of government was not only attached to the e-mail representation in the PDF form but also remained the part of submissions of grievance as obvious from the link visible in your returned e-mail.  

crmadmin Administrator

16:28 (7 hours ago)

 to me

Dear Resident,

It is to inform you  that UIDAI’s Grievance Handling System is Enrolment ID (EID) based and therefore it is requested to confirm following information to process your query/complaint further:

Aforementioned undesignated posted staff who sent the e-mail aforementioned either incompetent or made it practice to send such return e-mail without taking any step in redressing the grievance.Undoubtedly postal code -231303 was not made available in the sent e-mail representation but it was made available in the grievance submitted on public grievance portal as 

Grievance Status

Print || Logout
Status as on 26 Oct 2017

Registration Number : UIDAI/E/2017/06336
Name Of Complainant : Satyjeet
Date of Receipt : 25 Oct 2017
Received by : Unique Identification Authority of India
Officer name : Shri. Pardeep Kumar Bansal
Officer Designation : Assistant Director-General
Contact Address : 2nd Floor, Tower-1, Jeevan Bharati Building,
Connaught Circus, New Delhi-110001.
110001
Contact Number : 23466824
e-mail : pardeep.bansal@uidai.net.in
Grievance Description : Your applicant made repeated update request at Aadhaar self-service update portal but concerned rejected update request deliberately on false ground.The matter is concerned with your applicant who wants to update his Aadhaar at Aadhaar self-service update portal and repeated attempts were made but concerned staffs rejected update request on flimsy ground. Address –Village-Kurauthi, Post-Nadini, District -Mirzapur, Uttar Pradesh. With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows. 1-It is submitted before the Hon’ble Sir that your applicant’s Aadhaar number is 729930204144 and last update request was made by your applicant on 16/10/2017 and receipt downloaded as 47263313_acknowledgement which is attached with this representation as attached documents. Your applicant invited the update in regard to 1-Name-Satyjeet, नाम -सत्यजीत २-Mobile Number -9129762059 2-It is submitted before the Hon’ble Sir that please take a glance of domicile certificate issued by competent authority, the government of Uttar Pradesh. 3-It is submitted before the Hon’ble Sir that please take a glance at the report of concerned staffs and ground of rejection The ground of rejection -Data mismatch in document and update request. Here this question arises that it may be data mismatched but what happened to the update of Mobile Number -9129762059. Why was the mobile number not updated by the concerned? This is a humble request of your applicant to you Hon’ble Sir that it can never be justified to overlook the rights of the citizenry by delivering services in an arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap the benefit of loopholes in the system and depriving poor citizens of the right to justice. Therefore it is need of the hour to take concrete steps in order to curb grown anarchy in the system. For this, your applicant shall ever pray you, Hon’ble Sir. Yours sincerely Satyjeet
Current Status : RECEIVED THE GRIEVANCE
Pincode is also available on the Aadhaar card which update was sought by your applicant.
Please if still, you are working on the two-G network, then scanned photos are generally not opened so I have attached the PDF form of earlier representation which may be downloaded on your slow network as well. 

On 24 October 2017 at 20:51, Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> wrote:

The matter is concerned with your applicant who wants to update his Aadhaar at Aadhaar self-service update portal and repeated attempts were made but concerned staffs rejected update request on flimsy ground. 
Address –Village-Kurauthi, Post-Nadini, District -Mirzapur, Uttar Pradesh.
With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that your applicant’s Aadhaar number is 729930204144 and last update request was made by your applicant on 16/10/2017 and receipt downloaded as 47263313_acknowledgement which is attached with this representation as attached documents. 
Your applicant invited the update in regard to 
1-Name-Satyjeet, नाम -सत्यजीत 
२-Mobile Number -9129762059 

2-It is submitted before the Hon’ble Sir that please take a glance of domicile certificate issued by competent authority, the government of Uttar Pradesh.

3-It is submitted before the Hon’ble Sir that please take a glance at report of concerned staffs and ground of rejection 

The ground of rejection -Data mismatch in document and update request. 
Here this question arises that it may be data mismatched but what happened to the update of Mobile Number -9129762059. Why was the mobile number not updated by the concerned? 
 This is a humble request of your applicant to you Hon’ble Sir that it can never be justified to overlook the rights of the citizenry by delivering services in an arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap the benefit of loopholes in the system and depriving poor citizens of the right to justice. Therefore it is need of the hour to take concrete steps in order to curb grown anarchy in the system. For this, your applicant shall ever pray you, Hon’ble Sir.
                                          Yours sincerely
                                                Satyjeet


Your appcant made repeated update update request at Aadhaar self service udate portal but concerned rejected update request deliberately on false ground_.pdf
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Mahesh Pratap Singh Yogi M P Singh

Date of action 02/11/2017
Details of CPIO :- Telephone Number:- 011-23462605, Email Id:- deepali.sharma@uidai.net.in
Nodal Officer Details :-
Telephone Number 01123466837
Email Id gaurav.shukla@uidai.net.in

Citizenship Indian
Is the Requester Below Poverty Line ? No
(Description of Information sought (upto 500 characters)
Description of Information Sought
1-CPIO may provide the notings and status of attached submitted grievances.
2-CPIO may provide the name and designation of public staffs processing the attached grievances at this time and time of completion of processing.

Arun Pratap Singh
3 years ago

These CPIOs will provide nothing information and will only procrastinate on the R.T.I. Communique.
The ground of rejection -Data mismatch in document and update request.
Here this question arises that it may be data mismatched but what happened to the update of Mobile Number -9129762059. Why was the mobile number not updated by the concerned?