Consumers are cheated by adopting various cunning tricks but on complaints arbitrary reports are submitted

Grievance Details


Grievance Number: 2274817

Grievance Reg Date: 2020-09-26 10:55:20

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White
Type & Model: (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White Date of Purchase: 2020-02-04
Under Warranty: Yes Amount Paid: 2579
IMEI no or Serial no: ORDER # 403-1647546-9060311 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. Note: Our service pick up TAT is 7-10 working days Address of the I Kall Company: Noida – 201301 (U.P.) job sheet / Work order no.: ORDER # 403-1647546-9060311
Complaint no/ Ref. no(if any): 7379105911 2020-06-24 23:03:04  
Company Details inquiry@ikall.in, helpdesk@ikall.in, Address of the I Kall Company: Noida – 201301 (U.P.) Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Fraudulent Issue
Grievance Details : The problem still persists now Tablet is not starting. Applicant invites the comment of the accountable staff of the company abruptly. The matter is concerned with the I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White purchased by the applicant on 30-Jan-2020 and delivered on 04-Feb-2020 quite obvious from the date of order and the date of the invoice attached to the representation. Ipso facto obvious that order was made on 30-Jan-2020 while the invoice was also made and the same date. It is most unfortunate that numerous lines are appearing on the screen of the tablet when it is switched on and one line permanently appears on the screen and such defects came within 3 months of the date of purchase and now Tablet is not completing starting. It is quite obvious from the attached documents that applicant/consumer has paid 2579 rupees to the seller through the Amazon online shopping and tablet became dysfunctional within 3 months from the date of purchase whether it is Justified? Undoubtedly you are not frightening with the public functionaries but at least feel the presence of God who is the greatest judge and witness of every event.
Status :  In Process
Uploaded Files: File1 | File2 | File3

Grievance Details


Grievance Number: 2261079

Grievance Reg Date: 2020-09-20 23:46:59

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Spice Company Name :
Govt Dept / Regulator :
Type & Model: SPICE K601 4G Volte Finger Print Sensor 2 GB RAM Date of Purchase: 2020-05-17
Under Warranty: Yes Amount Paid: 5500
IMEI no or Serial no: 911573000947865 Service Tag no.: 344
Name & Address of Service Center: Spice Mobile Service Center – Krishna Bhawan, Shakarpur. OPTIMUM TELESERVICES PVT LTD. Address: A-160, 1st Floor, Krishna Bhawan, Vikas Marg, Shakarpur, New Delhi. job sheet / Work order no.: SPICE K601 4G
Complaint no/ Ref. no(if any):  
Company Details Spice Mobile Service Center – Krishna Bhawan, Shakarpur. OPTIMUM TELESERVICES PVT LTD. Address: A-160, 1st Floor, Krishna Bhawan, Vikas Marg, Shakarpur, New Delhi.Address of the service centre of the company in the Mirzapur city is Prateek Mobile Phone No: +919889327711 Address: Imarati Road, Beside Dena Bank, Mirzapur, UP, Pincode: 231001 Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Fraudulent Issue
Grievance Details : An application on behalf of Keshaw Pratap Singh S/O Rajendra Pratap Singh mistakenly written Kaisho Prasad in the cash memo provided by Rohit electronics and mobile shop. Since replacement warranty was subject to spice mobile company so Rohit electronics and mobile shop denied the replacement warranty by taking the recourse that company spice mobile company is closed now so could not be replaced. But the fact is the company is doing its business and customers are being made stupid through such cunning tricks. It is a humble request of the applicant to replace the existing mobile handset of the company if the claim of the Rohit electronics and mobile shop is proved wrong. In the cash memo, it is handwritten that on the closure of company, the seller will not be responsible. SPICE K601 4G Volte Finger Print Sensor 2 GB RAM of one-year replacement warranty Touch real power was purchased by the Keshaw Pratap Singh from Rohit electronics and mobile shop on 17 May 2020 by paying cash Rs.5500.00. Address of the aforementioned seller-Bathua, Rewa Road, District-Mirzapur, PIN Code-231001. Cash memo is attached to the grievance.
Status :  In Process
Uploaded Files: File1 | | NA | NA
I Kall WiFi Tablet purchased on Amazon online shopping is not working as described during purchase.
Mahesh Pratap Singh Yogi M. P. Singh <yogimpsingh@outlook.com>
Wed 24-06-2020 10:25 PM

  •  inquiry@ikall.in <inquiry@ikall.in>;
  •  helpdesk@ikall.in <helpdesk@ikall.in>;
  •  cmup <cmup@up.nic.in>;
  •  hgovup@up.nic.in <hgovup@up.nic.in>;
  •  pmosb <pmosb@pmo.nic.in>;
  •  presidentofindia@rb.nic.in <presidentofindia@rb.nic.in>;
  •  supremecourt <supremecourt@nic.in>
  • ORDER # 403-1647546-9060311

    The matter is concerned with the I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White purchased by the applicant on 30-Jan-2020 and delivered on 04-Feb-2020 quite obvious from the date of order and the date of the invoice attached to the representation. Ipso facto obvious that order was made on 30-Jan-2020 while the invoice was also made and the same date. It is most unfortunate that numerous lines are appearing on the screen of the tablet when it is switched on and one line permanently appears on the screen and such defects came within 3 months of the date of purchase and now Tablet is not completing starting. It is quite obvious from the attached documents that applicant/consumer has paid 2579 rupees to the seller through the Amazon online shopping and tablet became dysfunctional within 3 months from the date of purchase whether it is Justified? Undoubtedly you are not frightening with the public functionaries but at least feel the presence of God who is the greatest judge and witness of every event.

    Most revered Sir –Your applicant invites the kind attention of Hon’ble Sir with due respect to the following submissions as follows.

    1-It is submitted before the Hon’ble Sir that Undoubtedly company concerned has provided a warranty of one year but how can it be justified that in the name of warranty it may provide the third-grade product to the consumers as being done by the earring company. Quality cannot be compensated through warranty.

    2-It is submitted before the Hon’ble Sir that  Here either the erring company may refund the Total Paid amount by the consumer or get exchanged this third-grade product through genuine one. In the name of warranty whether a consumer can be pressed to travel from one Consumer service Center to the other Consumer service Center as being done by the concerned erring company.

    3-It is submitted before the Hon’ble Sir that  Weather once the product was sold and Company took its price then its duty is over or before selling it must ensure that it is providing a genuine product to the consumer which will remain stable for a specific period but here within 3 months it became so defective that it doesn’t seem that more than 6 months it will run. Here sold product is not conforming the setup norms, therefore, must be exchanged by a genuine one.

    This is a humble request of the applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos arbitrarily by making the mockery of law of land? This is the need of the hour to take harsh steps against the wrongdoer to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                         

                                                                               Yours sincerely

    Date-24-06-2020              Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

  • RE: I Kall WiFi Tablet purchased on Amazon online shopping is not working as described during purchase.
    Mahesh Pratap Singh Yogi M. P. Singh <yogimpsingh@outlook.com>
    Thu 25-06-2020 07:45 PM

    •  yogimpsingh@outlook.com <yogimpsingh@outlook.com>;
    •  inquiry@ikall.in <inquiry@ikall.in>;
    •  helpdesk@ikall.in <helpdesk@ikall.in>;
    •  cmup <cmup@up.nic.in>;
    •  hgovup@up.nic.in <hgovup@up.nic.in>;
    •  pmosb <pmosb@pmo.nic.in>;
    •  presidentofindia@rb.nic.in <presidentofindia@rb.nic.in>;
    •  supremecourt <supremecourt@nic.in>

    This is a humble request of the applicant that whatever technical specifications are mentioned on the box of purchased must be ensured by the company under trailing email conversation.

    According to the claim of the company Random Access Memory of the Tablet is 2-GB but RAM of the Tablet is mostly 500 MB.

    There is no 16 GB internal storage to tablet as claimed by the company. Actually few apps download causes the tablet slow.

    Battery backup is merely one hour and the system is heated during the charging of the battery.

    The processor of the tablet is nominal and claim of the company and dealer were misleading and tantamount to cheating.

    If the company can’t provide the item as promised during the purchase of item must refund the money paid by the applicant consumer to redeem the item.

    Today in the morning, someone made a call on my mobile number-7379105911 from his mobile number-9958461111 at 10:20 AM lasted 3 minutes 1 second introducing itself as I Kall staff.

    He enquired regarding damages of Tablet and applicant ensured that there is no damage as the company provides a warranty if there be no physical damage to the item because of the mishandling of the item. The motive to send this subsequent e-mail representation is to provide proof /evidence that the purchased item is free from any kind of physical damage because of mishandling of the user as user remained extra alert in using the item more than as expected from him.

    Please check your item as follows.

     

5 comments on Consumers are cheated by adopting various cunning tricks but on complaints arbitrary reports are submitted

  1. Whether once the product was sold and Company took its price then its duty is over or before selling it must ensure that it is providing a genuine product to the consumer which will remain stable for a specific period but here within 3 months it became so defective that it doesn’t seem that more than 6 months it will run. Here sold product is not conforming the setup norms, therefore, must be exchanged by a genuine one.

  2. Undoubtedly these companies are acting like cheaters and cheating consumers in the broad day light. There is no 16 GB internal storage to tablet as claimed by the company. Actually few apps download causes the tablet slow.

    Battery backup is merely one hour and the system is heated during the charging of the battery.

    The processor of the tablet is nominal and claim of the company and dealer were misleading and tantamount to cheating.

    If the company can’t provide the item as promised during the purchase of item must refund the money paid by the applicant consumer to redeem the item.

  3. Think about the weak processor of the the tablet provided by the company I Kall
    and still they are claiming to provide the cheapest tablet in the India. Whatever promises were made by the company concerned was not fulfilled by them after selling the product. It is quite obvious that False description of the product was made available to the consumer which is mockery of the consumer protection act.

  4. क्या यह सुशासन है | कोई हिसाब नहीं है कोई मानक नहीं है | मुँह से कह कर फिर बदल जाते है क्या यह अराजकता नहीं है | सोचिये जो वादा किये गए है टेबलेट खरीदते समय एक भी पूरे नहीं हुए | In the name of warranty whether a consumer can be pressed to travel from one Consumer service Center to the other Consumer service Center as being done by the concerned erring company.

  5. The matter is concerned with the I Kall WiFi Tablet with Keyboard (7 Inch Display, 2GB Ram, 16GB Internal Storage) – White
    Whether these promises are fulfilled in the purchased Tablet if not, then there is large scale violation of human rights by such companies operating business arbitrarily overlooking standard set up norms. Undoubtedly our motive is good governance but to speak about good governance on the public platform only is not sufficient.

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