Because of bogus reply of the staffs of public authorities like SBI, complaints remained unredressed

Grievance
Status for registration number : DEABD/E/2019/07617

Grievance Concerns To 
Name Of Complainant
Preeti Singh

Date of Receipt 17/03/2019

Received By Ministry/Department –Financial
Services (Banking Division)

Grievance
Description

Whether the state
bank of India knew on 03/12/2018 that postal department will dispatch the speed
post with ID Speed Post No. EB789561604IN on 11/12/2018 addressed to Branch
Manager SBI Mirzapur if yes why the applicant was misled so, quite obvious from
SMS dated 04-December 2018 on the page second of the attached documents and
communications of the superintendent of post district Mirzapur.

According to SBI,
Debit card dispatched on 03/12/2018 which is quite obvious from the following
SMS received on the registered mobile number-9794103433 of the aggrieved lady
applicant. Please take a glance of a screen print of SMS sent on the
04-December-2018 on the registered mobile as aforementioned. Vide page two of
the attached documents. Content: Your SBI Debit Card ending with 2918
dispatched on 03122018 through Speed Post No. EB789561604IN.Please follow
instructions on the welcome letter to generate your PIN

Now humble request
of the applicant is that according to online tracking of speed registered post,
item was dispatched on 11/12/2018. Here this question arises that whether the
article was missing since 03/12/2018 to 11/12/2018 when traced, then it was dispatched
by the concerned. Please take a glance at the detail of the tracking of the
speed registered post of the state bank of India. According to the
superintendent of the post, District Mirzapur speed Post No. EB789561604IN was
dispatched on 11/12/2018 quite obvious from the online speed post tracking and
the latest status is attached with the representation in the form of PDF
documents.

Here the matter is
concerned with the rights of the vulnerable section so must be looked into with
the due care and attention. Undoubtedly concerned are procrastinating on my
application concerned with the matter under transparency act which implies that
such cryptic function is the part of the function of public authority state
bank of India. Following is the reply of the state bank of India.

Report Number 1,
From SBI LHO LUCKNOW on 13/03/2019 approved by NA Report remarks complainant
has been already replied suitably by the branch. branch reply attached

It means concerned
staff of the bank either did not understand the contents of the submitted
grievance or deliberately trying to make front individual stupid. Here matter
is concerned with the irregularity so action must be taken against the
wrongdoers who are cheating the citizens. Few people told the applicant that
there is tacit understanding between the post office and bank and first debit
cards are not made available to the holder and latter he is subjected to the
illegal bribe in order to provide the debit card or rupay card. Numerous
applications and lackadaisical approach of the concerned responsible public
functionaries to them is the signal that no one wants to curb anarchy as each
one is colluding with each other in this unlawful practice.

Grievance
Document

Current Status Case closed

Date of Action –30/03/2019

Remarks

complainant has been
already replied suitably by the branch. if any problem please visit the branch
and contact branch manager at any working day. reply attached

Reply
Document

Rating
Rating Remarks

Whether it is proper
reply on the part of Bank staff. Here reply of the branch manager of the state
bank of India is inconsistent with the report of the superintendent of the post
district Mirzapur. Both may not be true and why applicant may go to branch
office why not he/she manages to provide my debit without causing any
difficulty to me. Whether such practice to harass customers arbitrarily is
justified. Why not action is taken against wrongdoers who entertains by causing
hardships to customers. How the registered post delivered to my address but
debit card was not delivered by the staff of the post. Online track of the
speed post showing the same speed post ID which was sent by SBI in SMS on
fourth december but in tracking it was posted on 11-Dec then how SBI knew in
regard to post ID on fourth December when it was actually dispatched on
11-December. Undoubtedly something is mysterious. Government functionaries must
me serious about the such serious irregularities.

Officer Concerns To Officer Name –Sri Gautam
Sengupta

Officer Designation –Chief General Manager

Contact Address –State Bank of India,New
Administrative Bldg. , Motimahal Marg , Hazratganj , Lucknow (UP)

Email Address –sbihelp@sancharnet.in

Contact Number –05222201492

Description of Information Sought

Please CPIO may be directed to provide the following information point wise as sought.
1-Information seeker Preeti Singh may be provided certified copy of the
signed application dated 06-Nov-2018 submitted by herself in order to
open account in SBI branch city District-Mirzapur. Vide attached
document.
2-Name and designation of the staffs processed aforementioned offline application.
3-If not available explain the reason as required under RTI Act 2005.
Registration Number SBILW/A/2019/60037
Name Preeti Singh
Date of Filing 01-04-2019
Appeal filed with SBI Lucknow Circle
 Contact Details  
Telephone Number 05222295363
Email Id agmpne.lholuc@sbi.co.in
Enter Registration Number SBILW/A/2019/60037
Name Preeti Singh
Date of filing 01/04/2019
Public Authority SBI Lucknow Circle
Status RTI APPEAL RECEIVED
Date of action 01/04/2019
Nodal Officer Details :-
Telephone Number 05222295363
Email Id agmpne.lholuc@sbi.co.in
Online
RTI Appeal Form Details
RTI
Appeal Details :-
RTI
Appeal Registration number
SBILW/A/2019/60037
Public
Authority
SBI Lucknow Circle
Personal
Details of Appellant:-
Request
Registration Number
SBILW/R/2019/80029
Request
Registration Date
19/02/2019
Name
Preeti Singh
Gender
Female
Address
C/O Yogi M P Singh
, Mohalla Surekapuram, Jabalpur Road District Mirzapur
Pincode
231001
Country
India
State
Uttar Pradesh
Status
Urban
Educational
Status
Literate
Phone
Number
Details not
provided
Mobile
Number
+91-9336252631
Email-ID
preetisinghgaharwar[at]gmail[dot]com
Appeal
Details :-
Citizenship
Indian
Is
the Requester Below Poverty Line ?
No
Ground
For Appeal
No Response Within
the Time Limit
CPIO
of Public Authority approached
Nodal Officer
CPIO’s
Order/Decision Number
Details not
provided
CPIO’s
Order/Decision Date
(Description of
Information sought (upto 500 characters)
Prayer
or Relief Sought
Since matter is
concerned with the deep rooted corruption in the dealings so they are hiding
the sought information. Concerned CPIO violated subsection 1 of section 7 of
the right to information act 2005.
Supporting document (only pdf upto 1 MB)
Supporting
document not provided

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Yogi
1 year ago

Description of Information Sought
Please CPIO may be directed to provide the following information point wise as sought.
1-Information seeker Preeti Singh may be provided certified copy of the signed application dated 06-Nov-2018 submitted by herself in order to open account in SBI branch city District-Mirzapur. Vide attached document.
2-Name and designation of the staffs processed aforementioned offline application.
3-If not available explain the reason as required under RTI Act 2005.

Preeti Singh
1 year ago

Since matter is concerned with the deep rooted corruption in the dealings so they are hiding the sought information. Concerned CPIO violated subsection 1 of section 7 of the right to information act 2005.
Whether rules are made to break in this largest democracy in the world. Why the concerned central public information officer violated the provisions the right to information act 2005 quite obvious from the perusal of the R.T.I. communique date. On one side of screen, modi appreciates the working of its subordinate but think about actual position where august act Right to Information Act 2005 is at the stage of last breathe.

Beerbhadra Singh
1 year ago

Concerned Central Public Information Officer did not provide the information even after completion of 1 months thus he has violated the subsection 1 of section 7 of Right to Information Act 2005. Aggrieved lady has submitted two RTI applications but concerned Central Public Information Officer is procrastinating on these two applications and did not provide sought information.