Atul Maurya purchased by redeeming Rs.4127.00 to SHOPCLUES but became dysfunctional withing 15 days

Complaints Details
Complaint Number: 707427
Complaint Reg Date: 2018-04-27 16:27:47
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Online Shopping
Grievance Company :
Shopclues.com
Company Name :
Contact Number(Company):
Email ID(Company):
Company Details
Company address-Alpha Radios , Basement area, House number-573, VPO Rajokri, New Delhi (NCR) Pincode-110038, Mobile number-9599964607
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
Deficiency in Services
Complaint Details :
Aggrieved customer/ consumer-Atul Maurya S/O Arun Kumar Maurya, Address-Laldiggi, Near Naveen Cinema, Mirzapur city, Pincode-231001. Short submissions are as follows. 1-Applicant/aggrieved purchased IKall N4, 4G calling Tablet (7-inch, 1GB, 8GB, VoLTE)(Colour white) IMEI Number-353191080535248 on 17-01-2018 from the platform of online shopping company “SHOPCLUES” by redeeming Rs.4127.00 to aforementioned online shopping company “SHOPCLUES”. 2-As the purchased product is of third grade so just after 15 days of delivery of the item, it became dysfunctional and your applicant/ aggrieved made repeated attempt at local service centre addressed as
Status :   Not Processed Yet
Uploaded Files:
File1 | File2 | File3

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Not providing warranty according to as set up terms and conditions so the price of the tablet may be refunded by the company through account payee cheque.
1 message
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 27 April 2018 at 16:15
To: helpdeskcustomercare09@gmail.com, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, hgovup@up.nic.in, cmup <cmup@up.nic.in>

Company address-Alpha Radios, Basement area, House number-573, VPO Rajokri, New Delhi (NCR) Pincode-110038, Mobile number-9599964607
 Local Service centre Mirzapur
HAPPY MOBILE
MOHAMMAD AZIM
 
8115375555,8115375555
 HAPPY MOBILE, HAPPY LANE GHANTAGHAR, MIRZAPUR 231001(U.P)
Aggrieved customer/ consumer-Atul Maurya S/O Arun Kumar Maurya, Address-Laldiggi, Near Naveen Cinema, Mirzapur city, Pincode-231001. Short submissions are as follows.
1-Applicant/aggrieved purchased IKall N4, 4G Calling Tablet (7-inch, 1GB, 8GB, VoLTE)(Colour white) IMEI Number-353191080535248 on 17-01-2018 from the platform of online shopping company “SHOPCLUES” by redeeming Rs.4127.00 to aforementioned online shopping company “SHOPCLUES”.
2-As the purchased product is of third grade so just after 15 days of delivery of the item, it became dysfunctional and your applicant/ aggrieved made the repeated attempt at local service centre addressed as
Mirzapur
HAPPY MOBILE
MOHAMMAD AZIM
 8115375555,8115375555
 HAPPY MOBILE, HAPPY LANE GHANTAGHAR, MIRZAPUR 231001(U.P)
But concerned staffs of the service centre only procrastinate instead of redressing the defect of the purchased product.
3-It is submitted before the Hon’ble Sir that whether it is justified that item bought by the applicant/ aggrieved by spending such huge amount may function only 15 days? Whether it is not the violation of consumer rights of your applicant/aggrieved and most humiliating is the treatment of the staffs of service centre of the company.
This is a humble request of your applicant to you Hon’ble Sir that It can never be justified to overlook the rights of the citizenry by delivering services in an arbitrary manner by floating all set up norms. This is sheer mismanagement which is encouraging wrongdoers to reap the benefit of loopholes in the system and depriving poor citizens of the right to justice. Therefore it is need of the hour to take concrete steps in order to curb grown anarchy in the system. For this, your applicant shall ever pray you, Hon’ble Sir.
                                             Yours sincerely
                                    Atul Maurya S/O Arun Kumar Maurya, Address-Laldiggi  Mobile number-8858955440, Near Naveen Cinema
District-Mirzapur, Uttar Pradesh, India.

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Mahesh Pratap Singh Yogi M P Singh

1-Applicant/aggrieved purchased IKall N4, 4G Calling Tablet (7-inch, 1GB, 8GB, VoLTE)(Colour white) IMEI Number-353191080535248 on 17-01-2018 from the platform of online shopping company “SHOPCLUES” by redeeming Rs.4127.00 to aforementioned online shopping company “SHOPCLUES”.
2-As the purchased product is of third grade so just after 15 days of delivery of the item, it became dysfunctional and your applicant/ aggrieved made the repeated attempt at local service centre addressed as

Preeti Singh
2 years ago

Hon’ble Sir that whether it is justified that item bought by the applicant/ aggrieved by spending such huge amount may function only 15 days? Whether it is not the violation of consumer rights of your applicant/aggrieved and most humiliating is the treatment of the staffs of service centre of the company.