At place of two GB RAM Tablet, one GB RAM Tablet was provided and grievance arbitrarily closed

The matter is concerned with the I Kall NS Tablet (7-inch Display,2 GB RAM, 16 GB ROM, 4G + LTE + Voice Calling White colour) purchased by the applicant in the month of August 2019 quite obvious from the date of order and the date of the invoice attached to the representation. Ifso facto obvious that order was made on 04 Augusta 2019 while the invoice was also made and the same date. It is most unfortunate that numerous lines are appearing on the screen of the tablet when it is switched on and one line permanently appears on the screen and such defects came within 3 months of the date of purchase. It is quite obvious from the attached documents that applicant/consumer has paid 4500 rupees to the seller through the Amazon online shopping and tablet became dysfunctional within 3 months from the date of purchase whether it is Justified? Undoubtedly you are not frightening with the public functionaries but at least feel the presence of God who is the greatest judge and witness of every event.

 Last Login Time : 2019-12-16 20:27:20
Grievance
Details
Well Done : Feedback submit successfully
Grievance
Number: 1779158
Grievance Reg Date: 2019-12-07 20:22:28
Complainant
Name :
Yogi M. P.
Singh Mahesh Pratap Singh
Complainant
Contact No :
7379105911
Mode
:
By Web
Complaint
Type :
Complaint
State
:
UTTAR PRADESH
Purchase
City :
Mirzapur
Sector
:
Electronics
Products
Category
:
Mobile Handsets
/Tablets / landline Phone Instrument
Grievance
Company :
Company
Name :
I Kall NS Tablet
(7-inch Display,2 GB RAM, 16 GB ROM, 4G + LTE + Voice Calling White colour)
Govt
Dept / Regulator :
Type
& Model:
I Kall NS Tablet
Date
of Purchase:
2019-08-04
Under
Warranty:
Yes
Amount
Paid:
4499.00
IMEI
no or Serial no:
353192080462144
Service
Tag no.:
Name
& Address of Service Center:
Warehouse
address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk
Delhi-110006. Note: Our service pick up TAT is 7-10 working days
job
sheet / Work order no.:
Complaint
no/ Ref. no(if any):
Company
Details
inquiry@ikall.in,
helpdesk@ikall.in,
Pincode
(Company):
Product
Value(INR) :
1000-10000
Nature
of Complaints :
Fraudulent Issue
Grievance
Details :
The matter
is concerned with the I Kall NS Tablet which detail is attached to the
grievance in the PDF form. The applicant made representations to various
accountable public functionaries along with the company staffs on their
official email address on 24th November 2019. As the communications exchanged
and staffs of the company concerned also made conversation on the Mobile
phone of the applicant and then on 26-Nov-2019 at 9:58 AM message was sent on
the mobile phone of the applicant in regard to reverse pickup order by the
AX-EcomEx number-NEW17425 OF Alpha later on at 1 PM on the same date staff of
the courier concerned collected the Tablet aforementioned from the premises
of the applicant. It is most unfortunate that 12 days passed but concerned did
not take any concrete decision in the matter as prayer was made in the
representation made to them in regard to product.
Status :   Disposed
Grievance
Updated Details :
Updation Date :2019-12-13 16:36:46
NCH
Agent Remark :
Grievance has been
emailed to the company on 12.12.2019.
Remark Date :2019-12-13 16:36:46
Response
Received from Company :
We have dispatched
replacement to customer by DTDC courier with AWB No. D54467718 which was
delivered to customer and query resolved.
Date : 2019-12-16 16:41:45
Status :   Closed
NCH
Agent Remark :
Company has
responded to your grievance as per the company policy terms. If you are not
satisfied with the company’s response you may file a complaint with Consumer
forum, following the procedure prescribed by them. For more information, you
may visit http://www.ncdrc.nic.in/districtlist.html
Remark Date  2019-12-17 16:37:05
Status :   Disposed
Uploaded
Files:
File1 | File2 |
NA
Consumer
Feedback
Statisfaction
Level :
Poor
Suggestion
/ Feedback / Remark :
Whether
such replacement of the tablet is justified that at the place of tablet of
2GB RAM company provided so called new tablet of 1GB RAM and it is
unfortunate that concerned staff of the Government of India accepted the
grievance disposed without thinking positively about the consumers interest
whether it is not mockery of the consumer’s law in this largest democracy in
the world. Honourable sir what ever dealing was made by the staff of the
company that that is tantamount to cheating if such dealings will be promoted
then it is confirm that consumer interest in this largest democracy in the
world will be no more safe. Concerned accountable staff of the government
must think about it or deeply meditate on it whether he/she will accept at
the place of 2GB RAM of Tablet 1 GB RAM Tablet. How the company can put a
closure report in the matter if it has provided me 1GB tablet at the place of
2GB tablet consequently disposal of the grievance is unjustified.

1 comment on At place of two GB RAM Tablet, one GB RAM Tablet was provided and grievance arbitrarily closed

  1. Whether such replacement of the tablet is justified that at the place of tablet of 2GB RAM company provided so called new tablet of 1GB RAM and it is unfortunate that concerned staff of the Government of India accepted the grievance disposed without thinking positively about the consumers interest whether it is not mockery of the consumer's law in this largest democracy in the world. Honourable sir what ever dealing was made by the staff of the company that that is tantamount to cheating if such dealings will be promoted then it is confirm that consumer interest in this largest democracy in the world will be no more safe.

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