At least they manually installed the antivirus so applicant is thankful to the concerned for their support

Grievance
Details

Grievance
Number: 1393502

Grievance Reg Date: 2019-06-19 16:21:14

Complainant Name :
Yogi
M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By
Web
Complaint Type :
Complaint
State :
UTTAR
PRADESH
Purchase City :
Mirzapur
Sector :
Electronics
Products
Category :
Softwares
/ Antivirus / Paper Licenses
Grievance Company :
Company Name :
Max
Secure Software India Pvt. Ltd.
Type & Model:
Max
Secure Anti Virus Plus
Date of Purchase:
2018-10-23
Under Warranty:
Yes
Amount Paid:
1500
IMEI no or Serial no:
3NSDZPQ51H5R65
Service Tag no.:
Name & Address of Service Center:
10
Windsor Terrace, Clover Village, Wanawadi, Near Kedari Petrol Pump, Near
Parmar Residency, Pune, Maharashtra 411040
job sheet / Work order no.:
Complaint no/ Ref. no(if any):
Company Details
Max
Secure Software India Pvt. Ltd. Address-10 Windsor Terrace, Clover Village,
Wanawadi, Near Kedari Petrol Pump, Near Parmar Residency, Pune, Maharashtra
411040 Phone: 086051 00500
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
Fraudulent
Issue
Grievance Details :
Matter
is concerned with the Max Secure Anti Virus Plus which was sold online
through the Amazon online shopping. According to terms and conditions whoever
buys this antivirus for its personal computer, concerned company had to
provide the three years security to the computer from online malwares through
security updates. But it is unfortunate that company is not keeping its
promise or in another way it can be said that company only cheated the
consumers by them stupid through their lure. For detail, please take a glance
at the attached documents to this representation. Slogan of the company in
regard to the product is as -one user three year or one PC three years.
Detail of the company is as follows. Manufactured /Packed by Max Secure
Software India Pvt. Ltd. Address-10 Windsor Terrace, Clover Village,
Wanawadi, Near Kedari Petrol Pump, Near Parmar Residency, Pune, Maharashtra
411040 Phone: 086051 00500 Most respected Sir purchased antivirus was
registered online on date-23 October 2018 at 15:00 which means merely eight
months passed from the date of registration and concerned company is itself
declaring that product now expired so purchase complete protection. Whether
it is not cheating that during the purchase of product, concerned assured
three years protection to the personal computer but now three years were
arbitrarily converted into eight months which is violation of consumer rights
of the applicant. Therefore concerned company may subjected to penal
proceedings under law of land and detriments suffered by the applicant must
be compensated adequately
Status :  In Process
Response Received from Company :
“We
contacted the customer and his issue has been resolved. He uninstalled the
Max Secure Anti Virus Plus previously. He still have running subscription, so
we installed Antivirus remotely and also registered it. There was no issue
with the subscription, as subscription will expire on 10/22/2021. If you have
any further questions, please do not hesitate to ask. For faster response,
please chat with our Free 24×7 Live Technical Support.”
Date : 2019-06-29 15:59:54
Status :   Closed
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Yogi
1 year ago

We contacted the customer and his issue has been resolved. He uninstalled the Max Secure Anti Virus Plus previously. He still have running subscription, so we installed Antivirus remotely and also registered it. There was no issue with the subscription, as subscription will expire on 10/22/2021. If you have any further questions, please do not hesitate to ask. For faster response, please chat with our Free 24×7 Live Technical Support."
Date : 2019-06-29 15:59:54

Preeti Singh
1 year ago

Undoubtedly because of the pressure of the website, their agent took seriously the matter and resolved the issue swiftly so they are entitled for the praise and thanks. But it seems that in regard to the matters concerned with the government departments they adopt lackadaisical approach.

Beerbhadra Singh
1 year ago

Undoubtedly technical expert of the company belonging to Max company did commendable job this is praise worthy and performed its job as soon as grievance was submitted to the countable public functionaries which is the reflection of action without delay. Ofcourse our public functionaries must learn lesson from such incidences.