At last Paytm refunded the cash back which was arbitrarily withheld by it.

आज कल लोगो को भ्रमित करके व्यवसाय करने की प्रथा चल चुकी है और कंपनियों द्वारा अपने टर्म्स और कन्डीशन्स बदलना पीपल के पत्ते की तरह है |
 

Last Login Time : 2019-09-24 11:20:05

Grievance Details

 

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Grievance Number: 1545154

Grievance Reg Date: 2019-08-25 21:35:45

Complainant Name :
Yogi M. P.
Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
E- Commerce
Category :
Mobile Wallets /
Payment Gateway
Grievance Company :
Paytm.com
Company Name :
Paytm.com
Govt Dept / Regulator :
 
 
 
Product / Service Type:
Offers assured but
not paid
Order no:
1 to 9
TYransaction id:
9 transaction ID
attached
Date of purchase / transaction:
2018-09-22
Mobile Number or Email id registered with company:
yogimpsingh@gmail.com
Complaint No / Ref no.:
 
Amount Paid:
1800
 
 
Company Details
Paytm app For more
detail vide attachments.
Pincode (Company):
 
Product Value(INR) :
100-1000
Nature of Complaints :
Fraudulent Issue
Grievance Details :
Whether it is
justified that our youths and unemployed people are being cheated by the
financial institutions like Paytm and regulatory bodies are mute spectators
of it? Matter of fact is concerned with the cheatings being done by Pay-tm
with the innocent and gullible citizens of the country. Whether it is
justified to lure citizens through false offers when the offer may reach at
the stage of payment to customers, then offer may be arbitrarily cancelled by
the staff of the pay-tm. Here raised matter is concerned with the offer made
by the paytm which terms and conditions are as follows. Company had to
provide Rs.300 cash back offer on performing the 12 recharges at the
intervals of one month and each transaction must be either 100 or more than
hundred. You Hon’ble Sir is being humbly informed that the applicant
activated the offer which is quite obvious from attached PDF documents as it
contains the transaction records and terms and conditions set by the Paytm. I
made number of recharges some were made within one month of last recharge
which were not considered under the offer but nine recharges were considered
under prescribed terms and conditions. Most surprising is that still there
was more than one year to expire the offer period but it seems that staffs of
the Paytm app who actually not interested to pay promised cashback
arbitrarily cancelled the offer in the name of expiry of offer which was to
expire after more than one year. Because at the last time there was 468 days
to expire the offer. Just after 25 days it was made expired by the corrupt
staffs of the paytm which means 468 days culminated into 25 days in order to
cheat the applicant ipso facto obvious.
 
 
Status :   Disposed
 
 
 
Grievance Updated Details :
Updation Date :2019-08-27 13:17:31
 
 
NCH Agent Remark :
company name
updated
Remark Date :2019-08-27 13:17:31
 
 
Company Remark :
Kindly raise your
concern with NCH Paytm. This case does not belong to NCH Paytm Mall
 
Remark Date  2019-08-26 11:06:28
 
Status :   Closed
Company Remark :
Customer issue has
been resolved now same has been communicated on call
 
Remark Date  2019-09-24 07:55:29
 
Status :   Closed
NCH Agent Remark :
We request you to
relook the redressal provided on this grievance at the earliest
Remark Date  2019-08-27 13:17:42
 
Status :   Relook
NCH Agent Remark :
Company has
responded to your grievance as per their terms and conditions, if you are not
satisfied with the company response you may file your complaint with Consumer
forum following the procedure prescribed by them.
Remark Date  2019-09-24 14:09:04
 
Status :   Disposed
Uploaded Files:
File1
| | NA | NA
 
 

 

Consumer Feedback

Statisfaction Level :
Average
Suggestion / Feedback / Remark :
Undoubtedly I am
thankful to this august forum whose active cooperation resulted in benefit of
Rs.225 which was provided to the applicant because he did the nine mobile
recharges on the Paytm app but Paytm arbitrarily closed the offer and when I
made the complaint then they paid me proportionally in order to protect
themselves.

 

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Yogi
1 year ago

Most surprising is that still there was more than one year to expire the offer period but it seems that staffs of the Paytm app who actually not interested to pay promised cashback arbitrarily cancelled the offer in the name of expiry of offer which was to expire after more than one year. Because at the last time there was 468 days to expire the offer. Just after 25 days it was made expired by the corrupt staffs of the paytm which means 468 days culminated into 25 days in order to cheat the applicant ipso facto obvious.

Arun Pratap Singh
1 year ago

I don't agree with the Yogi Sir feedback that they cooperated to him as it could be feasible because of his own labour and hardworking nature. His demand was genuine and it was quite obvious that concerned only misled him in the name of promotions. They had provided a proportional amount not full amount while fault was on the part of Paytm as they decided the promo in the mid. Whether it was not dishonesty on the part of Paytm that they were not interested to pay the promised promo amount.
Undoubtedly I am thankful to this august forum whose active cooperation resulted in benefit of Rs.225 which was provided to the applicant because he did the nine mobile recharges on the Paytm app but Paytm arbitrarily closed the offer and when I made the complaint then they paid me proportionally in order to protect themselves.

Beerbhadra Singh
1 year ago

There is no doubt that 50% of the economic offences are taking place because of these private companies who have no credibility and only indulge in amassing huge wealth by cheating the innocent and gullible citizenry so in that order our government must be alert but because of its corrupt staffs government is not taking any action in the matter and continuous reporting of cheating in the media is because of the rampant corruption in the government machinery. Undoubtedly moral and honesty of the public staff decides the credibility of the government but I think that in this largest democracy in the world such values has reached at its 0 level.