Grievance Status for
registration number : DOCAF/E/2019/03846
registration number : DOCAF/E/2019/03846
Grievance Concerns To
Name Of Complainant-Yogi M. P. Singh Date of Receipt-08/10/2019
Received By Ministry/Department-Consumer
Affairs
Affairs
Grievance Description
The
matter is concerned with the false promises made on the platform Amazon online
shopping. It is most unfortunate that an arbitrary report is submitted by the
staffs of the Amazon online shopping and staffs of government on National
Consumer Helpline accept them by shutting the Eyes and Ears. Whether it is
justified if not why critical analysis is not being carried out by the
concerned accountable public functionaries in order to provide justice to the
aggrieved consumers suffering the atrocities perpetrated by the erring staff
the Amazon online shopping. Following is the grievances detail submitted on the
National Consumer Helpline of the Government of India.
matter is concerned with the false promises made on the platform Amazon online
shopping. It is most unfortunate that an arbitrary report is submitted by the
staffs of the Amazon online shopping and staffs of government on National
Consumer Helpline accept them by shutting the Eyes and Ears. Whether it is
justified if not why critical analysis is not being carried out by the
concerned accountable public functionaries in order to provide justice to the
aggrieved consumers suffering the atrocities perpetrated by the erring staff
the Amazon online shopping. Following is the grievances detail submitted on the
National Consumer Helpline of the Government of India.
Grievance
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Name:
Yogi M. P. Singh Mahesh Pratap Singh
Yogi M. P. Singh Mahesh Pratap Singh
Grievance
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Name:
Yogi M. P. Singh Mahesh Pratap Singh
Yogi M. P. Singh Mahesh Pratap Singh
Grievance
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Name:
Yogi M. P. Singh Mahesh Pratap Singh
Yogi M. P. Singh Mahesh Pratap Singh
Grievance Document
Current Status-Case closed
Date of Action-27/11/2019
Remarks
Response
received from the company, It is submitted that as an one time exception and as
a goodwill gesture without admitting any liability, a cash back worth Rs. 100
has been added to your Amazon Pay Balance as on November 26th, 2019 Further it
is submitted that our role is limited to that of a facilitator and we are not
the seller or manufacturer, the products listed on our Website are sold by
independent third party sellers. NCH contacted you on 26th November 2019 at
04:44 PM and you informed that you are partially satisfied with the company
response. In view of the above If you are not satisfied with the above
mentioned company response you may file a case in a District Consumer
Forum against the company, following the procedure prescribed by them.
following the procedure prescribed by them.
received from the company, It is submitted that as an one time exception and as
a goodwill gesture without admitting any liability, a cash back worth Rs. 100
has been added to your Amazon Pay Balance as on November 26th, 2019 Further it
is submitted that our role is limited to that of a facilitator and we are not
the seller or manufacturer, the products listed on our Website are sold by
independent third party sellers. NCH contacted you on 26th November 2019 at
04:44 PM and you informed that you are partially satisfied with the company
response. In view of the above If you are not satisfied with the above
mentioned company response you may file a case in a District Consumer
Forum against the company, following the procedure prescribed by them.
following the procedure prescribed by them.
For details you may refer http://www.ncdrc.nic.in/districtlist.html.
Grievance closed from NCH
Grievance closed from NCH
Officer Concerns To Officer Name-Prof. Suresh
Mishra
Mishra
Officer Designation-Professor
Contact Address-Suresh Mishra IIPA New Delhi
Email Address-drsureshmisra@gmail.com
Contact Number
Pasted
from <https://pgportal.gov.in/Status/Detail>
from <https://pgportal.gov.in/Status/Detail>
Last Login Time : 2019-10-26 23:58:06
Grievance
Details
Details
Grievance
Number: 1626704
Number: 1626704
PG Docket Number: DOCAF/E/2019/03846
Grievance Reg Date: 2019-09-26 03:22:47
|
Complainant
Name : |
Yogi M. P.
Singh Mahesh Pratap Singh |
Complainant
Contact No : |
7379105911
|
|
Mode
: |
By Web
|
Complaint
Type : |
Complaint
|
|
State
: |
UTTAR PRADESH
|
Purchase
City : |
Mirzapur
|
|
Sector
: |
E- Commerce
|
Category
: |
Online Shopping
|
|
Grievance
Company : |
Amazon.in
|
Company
Name : |
|
|
Govt
Dept / Regulator : |
|||
|
Product
/ Service Type: |
Amazon pay
|
Order
no: |
TRANSFER
UPI/DR/
923421811539
/PREETI
/SBIN/9794103 433/UPI
|
|
TYransaction
id: |
TRANSFERUPI/DR/
923421811539/PREETI
/SBIN/9794103433/UPI |
Date
of purchase / transaction: |
2019-08-04
|
|
Mobile
Number or Email id registered with company: |
yogimpsingh@gmail.com
|
Complaint
No / Ref no.: |
Grievance Number:
1545188 |
|
Amount
Paid: |
100
|
||
|
Company
Details |
Amazon online
shopping India |
Pincode
(Company): |
|
|
Product
Value(INR) : |
100-1000
|
Nature
of Complaints : |
Wrong Promises
|
|
Grievance
Details : |
Dear staff of the
Amazon on line shopping -Matter is not concerned with the cash back on the product but it is concerned with promotional cashback on the opening Amazon Pay UPI 7379105911@apl . Amazon Pay UPI is a service offered by Amazon Pay (India) Private Limited. Whether you provided the promotional cashback for opening Amazon Pay UPI ? Whether you provided the promotional cash back which was to be given to customer if he/she first transfers money to amazon account of another customers? Undoubtedly you lured me through promotional cash back consequently I compromised with the security of my account opened in State Bank of India and took the risk to open Amazon Pay UPI as aforementioned, Now quite obvious that you are committing criminal breach of trust by not providing the promotional cash back to the aggrieved applicant. Dear customer care of the online Amazon Shopping, you have to pay two promotional cash backs 1-For opening Amazon Pay UPI 2-For making first transaction through Amazon Pay UPI which detail was made available in the earlier grievance closed by you arbitrarily. PDF attachment of earlier grievance Grievance Number: 1545188 Grievance Reg Date: 2019-08-25 22:41:26 and two relevant attachments proving the facts are attached to the grievance to take the perusal. Please do not waste time by submitting inconsistent report in the matter raising the issues not consistent with the matter. Here matter is concerned with the Amazon Pay (India) Private Limited nothing else. To deliberately avoid the genuine matter by deviating the mind to unproductive issue is tantamount to crime. I expect that you will remain confine to raised issue. |
||
|
Status : In Process
|
|||
|
Grievance
Updated Details : |
Grievance received
from PGPORTAL – DOCAF/E/2019/03846 – The matter is concerned with the false promises made on the platform Amazon online shopping. It is most unfortunate that an arbitrary report is submitted by the staffs of the Amazon online shopping and staffs of government on National Consumer Helpline accept them by shutting the Eyes and Ears. Whether it is justified if not why critical analysis is not being carried out by the concerned accountable public functionaries in order to provide justice to the aggrieved consumers suffering the atrocities perpetrated by the erring staff the Amazon online shopping. Following is the grievances detail submitted on the National Consumer Helpline of the Government of India. Grievance Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant, Name: Yogi M. P. Singh Mahesh Pratap Singh Grievance Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant, Name: Yogi M. P. Singh Mahesh Pratap Singh Grievance Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant, Name: Yogi M. P. Singh Mahesh Pratap Singh Updation Date :2019-10-10 11:48:49
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||
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NCH
Agent Remark : |
NCH already
register this concern on consumer helpline portal and grievance is re-forwarding to company Remark Date :2019-10-10 11:48:49
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||
|
Company
Remark : |
Basis your
complaint, we understand that you are concerned about the cashback on the product. Please note that the promotion for the cashback was only applicable for payments made through both UPI method while do note that you have placed the aforesaid order using UPI and Amazon Pay Balance. Accordingly, you are not eligible for the cashback amount. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. Remark Date 2019-10-03 18:39:00
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Status : Closed
|
|
|
Company
Remark : |
It is submitted
that as an one time exception and as a goodwill gesture without admitting any liability, a cash back worth Rs. 100 has been added to your Amazon Pay Balance as on November 26th, 2019 Further, it is submitted that our role is limited to that of a facilitator and we are not the seller/manufacturer, the products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. Remark Date 2019-11-26 13:01:02
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Status : Closed
|
|
|
NCH
Agent Remark : |
We request you to
relook the redressal provided on this grievance at the earliest. Remark Date 2019-10-10 11:52:33
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Status : Relook
|
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Uploaded
Files: |
Pasted
from <https://consumerhelpline.gov.in/user/complaint-details.php?cid=1626704&&sid=14&&ctid=59>
from <https://consumerhelpline.gov.in/user/complaint-details.php?cid=1626704&&sid=14&&ctid=59>
Response received from the company, It is submitted that as an one time exception and as a goodwill gesture without admitting any liability, a cash back worth Rs. 100 has been added to your Amazon Pay Balance as on November 26th, 2019 Further it is submitted that our role is limited to that of a facilitator and we are not the seller or manufacturer, the products listed on our Website are sold by independent third party sellers. NCH contacted you on 26th November 2019 at 04:44 PM and you informed that you are partially satisfied with the company response. In view of the above If you are not satisfied with the above mentioned company response you may file a case in a District Consumer Forum against the company,
What type of goodwill gesture they are showing when there is rampant corruption in the government machinery and they are colluding with corrupt staffs of the Government and cheating the innocent and gullible citizenry. Think about the gravity of situation that in the name of whiteboard marker ink, a third party according to the Amazon online shopping is selling spurious White board marker ink which is mockery of the consumer rights in the Government of India such practices must be stopped by the accountable public functionaries in the government but because of corruption they are not taking any action against such wrongdoers which is reflection of Anarchy in the government machinery. Undoubtedly the situation is grim but here this question arises the earth who will Bell the cat? Since our most of the public functionaries are corrupt so it is not feasible to take action against the wrongdoer as most of the public functionaries stand in the side of such criminal elements.
In the name good will gesture,they had provided Rs 100 which shows that they were well apprised of the fact that aggrieved was rightly saying the truth.
Undoubtedly you lured me through promotional cash back consequently I compromised with the security of my account opened in State Bank of India and took the risk to open Amazon Pay UPI as aforementioned, Now quite obvious that you are committing criminal breach of trust by not providing the promotional cash back to the aggrieved applicant.