As a goodwill gesture without admitting any liability, a cash back worth Rs. 100 has been added

Grievance Status for
registration number : DOCAF/E/2019/03846
Grievance Concerns To
Name Of Complainant-Yogi M. P. Singh Date of Receipt-08/10/2019
Received By Ministry/Department-Consumer
Affairs
Grievance Description
The
matter is concerned with the false promises made on the platform Amazon online
shopping. It is most unfortunate that an arbitrary report is submitted by the
staffs of the Amazon online shopping and staffs of government on National
Consumer Helpline accept them by shutting the Eyes and Ears. Whether it is
justified if not why critical analysis is not being carried out by the
concerned accountable public functionaries in order to provide justice to the
aggrieved consumers suffering the atrocities perpetrated by the erring staff
the Amazon online shopping. Following is the grievances detail submitted on the
National Consumer Helpline of the Government of India.
Grievance
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Name:
Yogi M. P. Singh Mahesh Pratap Singh
Grievance
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Name:
Yogi M. P. Singh Mahesh Pratap Singh
Grievance
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant,
Name:
Yogi M. P. Singh Mahesh Pratap Singh
Grievance Document
Current Status-Case closed
Date of Action-27/11/2019
Remarks
Response
received from the company, It is submitted that as an one time exception and as
a goodwill gesture without admitting any liability, a cash back worth Rs. 100
has been added to your Amazon Pay Balance as on November 26th, 2019 Further it
is submitted that our role is limited to that of a facilitator and we are not
the seller or manufacturer, the products listed on our Website are sold by
independent third party sellers. NCH contacted you on 26th November 2019 at
04:44 PM and you informed that you are partially satisfied with the company
response. In view of the above If you are not satisfied with the above
mentioned company response you may file a case in a District Consumer
Forum against the company, following the procedure prescribed by them.
following the procedure prescribed by them. For details you may refer http://www.ncdrc.nic.in/districtlist.html.
Grievance closed from NCH
Officer Concerns To Officer Name-Prof. Suresh
Mishra
Officer Designation-Professor
Contact Address-Suresh Mishra IIPA New Delhi
Email Address-drsureshmisra@gmail.com
Contact Number
 Last Login Time : 2019-10-26 23:58:06
Grievance
Details
Grievance
Number: 1626704
PG Docket Number: DOCAF/E/2019/03846
Grievance Reg Date: 2019-09-26 03:22:47
Complainant
Name :
Yogi M. P.
Singh Mahesh Pratap Singh
Complainant
Contact No :
7379105911
Mode
:
By Web
Complaint
Type :
Complaint
State
:
UTTAR PRADESH
Purchase
City :
Mirzapur
Sector
:
E- Commerce
Category
:
Online Shopping
Grievance
Company :
Amazon.in
Company
Name :
Govt
Dept / Regulator :
Product
/ Service Type:
Amazon pay
Order
no:
TRANSFERUPI/DR/923421811539/PREETI
/SBIN/9794103433/UPI
TYransaction
id:
TRANSFERUPI/DR/923421811539/PREETI
/SBIN/9794103433/UPI
Date
of purchase / transaction:
2019-08-04
Mobile
Number or Email id registered with company:
yogimpsingh@gmail.com
Complaint
No / Ref no.:
Grievance Number:
1545188
Amount
Paid:
100
Company
Details
Amazon online
shopping India
Pincode
(Company):
Product
Value(INR) :
100-1000
Nature
of Complaints :
Wrong Promises
Grievance
Details :
Dear staff of the
Amazon on line shopping -Matter is not concerned with the cash back on the
product but it is concerned with promotional cashback on the opening Amazon
Pay UPI 7379105911@apl . Amazon Pay UPI is a service offered by Amazon Pay
(India) Private Limited. Whether you provided the promotional cashback for
opening Amazon Pay UPI ? Whether you provided the promotional cash back which
was to be given to customer if he/she first transfers money to amazon account
of another customers? Undoubtedly you lured me through promotional cash back
consequently I compromised with the security of my account opened in State
Bank of India and took the risk to open Amazon Pay UPI as aforementioned, Now
quite obvious that you are committing criminal breach of trust by not
providing the promotional cash back to the aggrieved applicant. Dear customer
care of the online Amazon Shopping, you have to pay two promotional cash
backs 1-For opening Amazon Pay UPI 2-For making first transaction through
Amazon Pay UPI which detail was made available in the earlier grievance
closed by you arbitrarily. PDF attachment of earlier grievance Grievance
Number: 1545188 Grievance Reg Date: 2019-08-25 22:41:26 and two relevant
attachments proving the facts are attached to the grievance to take the
perusal. Please do not waste time by submitting inconsistent report in the
matter raising the issues not consistent with the matter. Here matter is
concerned with the Amazon Pay (India) Private Limited nothing else. To
deliberately avoid the genuine matter by deviating the mind to unproductive
issue is tantamount to crime. I expect that you will remain confine to raised
issue.
Status :  In Process
Grievance
Updated Details :
Grievance received
from PGPORTAL – DOCAF/E/2019/03846 – The matter is concerned with the false
promises made on the platform Amazon online shopping. It is most unfortunate
that an arbitrary report is submitted by the staffs of the Amazon online
shopping and staffs of government on National Consumer Helpline accept them
by shutting the Eyes and Ears. Whether it is justified if not why critical
analysis is not being carried out by the concerned accountable public
functionaries in order to provide justice to the aggrieved consumers
suffering the atrocities perpetrated by the erring staff the Amazon online
shopping. Following is the grievances detail submitted on the National
Consumer Helpline of the Government of India. Grievance Number: 1626704
Grievance Reg Date: 2019-09-26 03:22:47 Complainant, Name: Yogi M. P. Singh
Mahesh Pratap Singh Grievance Number: 1626704 Grievance Reg Date: 2019-09-26
03:22:47 Complainant, Name: Yogi M. P. Singh Mahesh Pratap Singh Grievance
Number: 1626704 Grievance Reg Date: 2019-09-26 03:22:47 Complainant, Name:
Yogi M. P. Singh Mahesh Pratap Singh
Updation Date :2019-10-10 11:48:49
NCH
Agent Remark :
NCH already
register this concern on consumer helpline portal and grievance is
re-forwarding to company
Remark Date :2019-10-10 11:48:49
Company
Remark :
Basis your
complaint, we understand that you are concerned about the cashback on the
product. Please note that the promotion for the cashback was only applicable
for payments made through both UPI method while do note that you have placed
the aforesaid order using UPI and Amazon Pay Balance. Accordingly, you are
not eligible for the cashback amount. Further, it is submitted that our role
is limited to that of an intermediary and we are not the seller/manufacturer
of the products listed on our Website. The products listed on our Website are
sold by independent third party sellers. In view of the above, the issue
stands closed.
Remark Date  2019-10-03 18:39:00
Status :   Closed
Company
Remark :
It is submitted
that as an one time exception and as a goodwill gesture without admitting any
liability, a cash back worth Rs. 100 has been added to your Amazon Pay
Balance as on November 26th, 2019 Further, it is submitted that our role is
limited to that of a facilitator and we are not the seller/manufacturer, the
products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.
Remark Date  2019-11-26 13:01:02
Status :   Closed
NCH
Agent Remark :
We request you to
relook the redressal provided on this grievance at the earliest.
Remark Date  2019-10-10 11:52:33
Status :   Relook
Uploaded
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3 comments on As a goodwill gesture without admitting any liability, a cash back worth Rs. 100 has been added

  1. Response received from the company, It is submitted that as an one time exception and as a goodwill gesture without admitting any liability, a cash back worth Rs. 100 has been added to your Amazon Pay Balance as on November 26th, 2019 Further it is submitted that our role is limited to that of a facilitator and we are not the seller or manufacturer, the products listed on our Website are sold by independent third party sellers. NCH contacted you on 26th November 2019 at 04:44 PM and you informed that you are partially satisfied with the company response. In view of the above If you are not satisfied with the above mentioned company response you may file a case in a District Consumer Forum against the company,

  2. What type of goodwill gesture they are showing when there is rampant corruption in the government machinery and they are colluding with corrupt staffs of the Government and cheating the innocent and gullible citizenry. Think about the gravity of situation that in the name of whiteboard marker ink, a third party according to the Amazon online shopping is selling spurious White board marker ink which is mockery of the consumer rights in the Government of India such practices must be stopped by the accountable public functionaries in the government but because of corruption they are not taking any action against such wrongdoers which is reflection of Anarchy in the government machinery. Undoubtedly the situation is grim but here this question arises the earth who will Bell the cat? Since our most of the public functionaries are corrupt so it is not feasible to take action against the wrongdoer as most of the public functionaries stand in the side of such criminal elements.

  3. In the name good will gesture,they had provided Rs 100 which shows that they were well apprised of the fact that aggrieved was rightly saying the truth.
    Undoubtedly you lured me through promotional cash back consequently I compromised with the security of my account opened in State Bank of India and took the risk to open Amazon Pay UPI as aforementioned, Now quite obvious that you are committing criminal breach of trust by not providing the promotional cash back to the aggrieved applicant.

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