Antivirus company provided antivirus securities’ for three years but it expired only after 8 months

Grievance
Details

Grievance
Number: 1393502

Grievance Reg Date: 2019-06-19 16:21:14

Complainant Name :
Yogi
M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By
Web
Complaint Type :
Complaint
State :
UTTAR
PRADESH
Purchase City :
Mirzapur
Sector :
Electronics
Products
Category :
Softwares
/ Antivirus / Paper Licenses
Grievance Company :
Company Name :
Max
Secure Software India Pvt. Ltd.
Type & Model:
Max
Secure Anti Virus Plus
Date of Purchase:
2018-10-23
Under Warranty:
Yes
Amount Paid:
1500
IMEI no or Serial no:
3NSDZPQ51H5R65
Service Tag no.:
Name & Address of Service Center:
10
Windsor Terrace, Clover Village, Wanawadi, Near Kedari Petrol Pump, Near
Parmar Residency, Pune, Maharashtra 411040
job sheet / Work order no.:
Complaint no/ Ref. no(if any):
Company Details
Max
Secure Software India Pvt. Ltd. Address-10 Windsor Terrace, Clover Village,
Wanawadi, Near Kedari Petrol Pump, Near Parmar Residency, Pune, Maharashtra
411040 Phone: 086051 00500
Pincode (Company):
Product Value(INR) :
1000-10000
Nature of Complaints :
Fraudulent
Issue
Grievance Details :
Matter
is concerned with the Max Secure Anti Virus Plus which was sold online
through the Amazon online shopping. According to terms and conditions whoever
buys this antivirus for its personal computer, concerned company had to
provide the three years security to the computer from online malwares through
security updates. But it is unfortunate that company is not keeping its
promise or in another way it can be said that company only cheated the
consumers by them stupid through their lure. For detail, please take a glance
at the attached documents to this representation. Slogan of the company in
regard to the product is as -one user three year or one PC three years.
Detail of the company is as follows. Manufactured /Packed by Max Secure
Software India Pvt. Ltd. Address-10 Windsor Terrace, Clover Village,
Wanawadi, Near Kedari Petrol Pump, Near Parmar Residency, Pune, Maharashtra
411040 Phone: 086051 00500 Most respected Sir purchased antivirus was
registered online on date-23 October 2018 at 15:00 which means merely eight
months passed from the date of registration and concerned company is itself
declaring that product now expired so purchase complete protection. Whether
it is not cheating that during the purchase of product, concerned assured
three years protection to the personal computer but now three years were
arbitrarily converted into eight months which is violation of consumer rights
of the applicant. Therefore concerned company may subjected to penal
proceedings under law of land and detriments suffered by the applicant must
be compensated adequately
Status :  In Process
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Yogi
1 year ago

Whether it is not cheating that during the purchase of product, concerned assured three years protection to the personal computer but now three years were arbitrarily converted into eight months which is violation of consumer rights of the applicant. Therefore concerned company may subjected to penal proceedings under law of land and detriments suffered by the applicant must be compensated adequately

Preeti Singh
1 year ago

Such practices are quite rampant in this largest democracy in the world which must be curbed at any cost.
Matter is concerned with the Max Secure Anti Virus Plus which was sold online through the Amazon online shopping. According to terms and conditions whoever buys this antivirus for its personal computer,

Beerbhadra Singh
1 year ago

Undoubtedly condition is too worst everyone is busy in cheating others and not satisfied with their own income which is the root cause of entire evils including corruption. Even judicial' members of this country are no more exceptions. Whether it is not reflection of insolence that corrupt public functionaries are colluding with the corrupt elements of the society and earning huge money from illegal sources.