Amazon online shopping-Tablet was delivered containing LCD bearing a triangle shaped wide scratch.

 

 

 



Your amazon.in enquiry

Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com

14:23 (1 minute ago)

to cs-reply+A1W0Y.
Respected staffs of Amazon online shopping, 
                                                                 Undoubtedly ipso facto obvious from the perusal of contents of your reply you agreed to refund if the defective item is managed to return back. Respected staffs there are two ways to deny the prayer of aggrieved 1-Direct denial 2-Indirect rejection of aggrieved grievances.
If you take the retrospection of my online shopping on the Amazon, then it can be easily concluded that I prefer to shop online instead of purchasing products at the local Market. Thereafter how can you expect on the part of me that defective item can be returned as customer/consumer lacks resources? 
Your applicant always remained cooperative which is obvious from the fact that I am seeking substitution of defective parts of the item if not feasible, then the entire item. Its simple solution is that concerned may provide the accessories required and service charges at the local repairing shop will be afforded by the applicant. If you are still not cooperative, then only God is our sole protector.
                                                                                         This is my humble request to you Hon’ble Sir to be cooperative and helpful as your honest customer. For this Applicant shall ever pray you, Hon’ble Sir.
                                                                                                                                              Yours sincerely 

 

                                                                                                                                             Yogi M. P. Singh

 

On 12 January 2018 at 13:13, <cs-reply@amazon.in> wrote:

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Yogi M. P. Singh

I’m Richard from Mobile Team.

I am writing to you regarding your order for Tescom Bolt Tablet (7 inch, 8GB, WiFi + 3G + Voice calling Dual Sim) White.

I really apologies for the inconvenience caused on receiving a damaged tablet.

Thank you for sending us the snapshots of the damaged tablets.

I’ve checked your order and see that the issue has been addressed where I have gone ahead and initiated a replacement of the order.

You should get all the details regarding the replacement to your registered email address.

We are sorry to inform you that a return pickup cannot be arranged for this order, from any of our courier partners as the service is unavailable in your area. We request you to initiate a self return.

The Returns Support Centre will guide you through the process of initiating a return: https://www.amazon.in/gp/orc/returns/homepage.html/ref=cs_em_re

If you have any further questions, please visit our Returns Help page: http://www.amazon.in/gp/help/customer/display.html/?nodeId=200534100#item

Once you return the item, please write an e-mail to us by attaching the scan copy of the courier receipt and the tracking number, so that we can track the package and issue a refund for the shipping charges you’ve incurred.

The refund will be added to your Amazon Pay Balance within 2 business days.

You may check the Amazon Pay balance here: https://www.amazon.in/gp/payment/statement?ref=cs_em_pb

If you have updated the details for NEFT transfer, the refund should be processed and credited to your bank account within 7 to 10 business days.

However, if you haven’t updated your bank account details for NEFT transfer. You can add your bank account by visiting the following link:

https://www.amazon.in/gp/css/account/bank-accounts/view.html?ref=cs_em_ba

To ensure that you get your refund on time, the name on your Amazon.in account needs to match the name on your bank account.

In case it does not match and you need to make changes to the name, visit Your Account (https://www.amazon.in/gp/css/homepage.html/ref=cs_em_ya).

Click on “Change Account Settings” in the “Account Settings” section by visiting: https://www.amazon.in/change-settings?ref=cs_em_ch

You can then make changes to your name as per the bank records.

As soon as the package reaches our fulfillment center, we will send you an email. You’ll also receive replacement dispatch email once processed.

Note: If your return electronic device stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not responsible for any misuse or usage of such information.

Please get back to us if you need more help on this order. We’ll be glad to help.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Richard S
Amazon.in
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Original Message
Respected staffs of online Amazon shopping,
With
due respect, your applicant wants to draw the kind attention of the Hon’ble
Sir to the following submissions as follows.1-It is submitted before the Hon’ble Sir that applicant had the
conversation with customer care executive at 11:03 PM on 11-01-2018 which
lasted 09 minutes 55 seconds on his registered mobile number- 7379105911.

Matter arose because of defective
home delivery of the purchased item from Amazon online shopping done by the
applicant ipso facto obvious from following communication exchanged by the
Amazon online shopping.

Delivered: Amazon.in order #405-0305489-3945144. Please share delivery
feedback.

Inbox

x

order-update@amazon.in

15:48 (8 hours ago)

to me

Your Orders

|

Amazon.in

Shipment Tracking

Order Id: 405-0305489-3945144

Hello Yogi M. P. Singh,

This is to inform you that Blue Dart has delivered a package from your
order, with tracking ID 69739570515 with following items:

We permit our associates to release a package provided that the package can
be signed for at the delivery address. If this address is a business
premises, please check at the office reception or the mail room.

Rate Your Delivery Experience

Yogi M. P. Singh

Ground floor

Mohalla-Surekapuram . Jabalpur Road

MIRZAPUR CUM VINDHYACHAL, UTTAR PRADESH 231001

India

Package Contents

Tescom Bolt Tablet (7 inch, 8GB, WiFi + 3G + Voice calling Dual Sim) White

Remember to sign up for SMS alerts

.

Track your order with the Amazon App

.

Returns are easy. Visit our Returns Centre

.

We hope to see you again soon!

Amazon.in

This email was sent from a notification-only address that cannot accept
incoming email. Please do not reply to this message.

From

2
-It is submitted before the Hon’ble Sir that
​ ​
respected customer care executive of the Amazon online shopping sought more
feedback like photographs of the Tablet hence applicant has attached the
PDF documents as well as JPG image of the Tablet in order to get the prompt
and justifiable solution of the problem created by the dispatcher of the
article.

3
-It is submitted before the Hon’ble Sir that
​ ​
at least delivery of product must be ensured safe and sound instead of
delivery of article whatever may be. Most surprising is that here customer
is compelled to take the article provided by the staffs of the courier in
the packet. Think about it that if the applicant were apprised of the fact
that LCD (Liquid Crystal Display)is damaged, whether your applicant ever
accepts the defective article? Courier staff first ensure delivery and
don’t want to see the product inside the packet.
This is humble req
uest

of
​ ​
the applicant that either defective article be replaced entirely or
defective LCD be replaced by expert technician of the company in the
interest of justice by keeping in the mind the consumer interest of the
applicant.

*Yogi M. P. Singh *


Ground floor


Mohalla-Surekapuram . Jabalpur Road


*MIRZAPUR CUM VINDHYACHAL, UTTAR PRADESH 231001 *
*​Mobile **number-7379105911**​*

I

ndia

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Mahesh Pratap Singh Yogi M P Singh

Your applicant always remained cooperative which is obvious from the fact that I am seeking substitution of defective parts of the item if not feasible, then the entire item. Its simple solution is that concerned may provide the accessories required and service charges at the local repairing shop will be afforded by the applicant. If you are still not cooperative, then only God is our sole protector.

Arun Pratap Singh
2 years ago

Why is it not ensured that whether delivered product is right or wrong instead of taking sign as a confirmation of delivery? In the name of delivery of product, any defective item can be made available to to customer.When it has been proved that defective article has been delivered, then this question arises that whether defective article has the same price as the non-defective item if not why concerned are not interested to resolve by adopting middle approach?
Hello Yogi M. P. Singh,
This is to inform you that Blue Dart has delivered a package from your order, with tracking ID 69739570515 with following items:
We permit our associates to release a package provided that the package can be signed for at the delivery address. If this address is a business premises, please check at the office reception or the mail room.