Aircel company service provider illegally activated VAS and now procrastinating in refunding it.

Complaints Details
Complaint Number: 520663
Complaint Reg Date: 2017-11-27 14:51:22
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
Telecom
Category :
Telecom – Others
Grievance Company :
Company Name :
Aircel company service provider
Contact Number(Company):
Email ID(Company):
Company Details
To Circle He
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
VAS activated without consent
Complaint Details :
Rs.79.40 was illegally deducted from my Aircel Mobile Number-8574064274 by the staffs of Aircel company must be refunded to the account of your applicant Mobile Number as aforementioned. 1-It is submitted before the Hon’ble Sir that earlier Rs.5 was deducted from my Aircel Mobile Number -8574064274 but when your applicant contacted, then customer care executive refunded this tiny amount to the account of Mobile Number -8574064274 but later it deducted the aforementioned huge amount from the mobi
Status :   Not Processed Yet
Uploaded Files:
File1 | File2 | NA

From <http://consumerhelpline.gov.in/user/complaint-details.php?cid=520663>

 Matter is concerned with the illegal deduction of talk value from my Aircel Mobile Number:8574064274 arbitrarily.

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Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
15 Nov (12 days ago)
to care.upeast, pmosb, presidentofind., supremecourt, hgovup, cmup
            To                                                                                                                          
                                                                                                                       Circle Head office:
                                                                                                                                                  Dishnet Wireless Limited,
                                                                                                                                            Ratan Square,
                                                                                                                                               3rd Floor, 20 A,
                                                                                                                                           Vidhan Sabha Marg,
                                                                                                                                                     Lucknow,
                                                                                                                                             Uttar Pradesh 226 001.
Subject -Rs.79.40 was illegally deducted from my Aircel Mobile Number-8574064274 by the staffs of Aircel company must be refunded to the account of your applicant Mobile Number as aforementioned. 
With great respect to revered Sir, your applicant invites the kind attention of the Hon’ble Sir to the following submissions as follows.
1-It is submitted before the Hon’ble Sir that earlier Rs.5 was deducted from my Aircel Mobile Number –8574064274 but when your applicant contacted, then customer care executive refunded this tiny amount to the account of Mobile Number –8574064274 but later it deducted the aforementioned huge amount from the mobile of a student.
 2-It is submitted before the Hon’ble Sir that Your applicant made 200 attempts in order to contact customer care executive but he is not picking up my request. Whether such reluctant approach of staffs of Aircel company is justified which is violating the consumer rights of your applicant? 
                              This is a humble request of your applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos in an arbitrary manner by making the mockery of law of land? This is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.
                                       Yours sincerely
                   Manish Kumar Maurya S/O Surendra Kumar Maurya 
MOBILE NUMBER-7388397486, Mohalla-Shivala Mahanth, Post-Putali Ghar, District-Mirzapur, Pincode-231001, Uttar Pradesh.

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
21 Nov (6 days ago)
to care.upeast, pmosb, presidentofind., supremecourt, hgovup, cmup
Earlier whatever amount was deducted from the account same was refunded but again they have deducted Rs.75 talk value. Whether it is justified if not why are our accountable public functionaries are taking such offenses negligently? Think about the gravity of the situation that if someone receives the call from a company then deduction of talk value from his/her the mobile account is certain. 

UP East – Care (E)
21 Nov (6 days ago)
to me
Dear Sir/Madam,
Thank you for writing to Aircel.
We regret for the inconvenience caused to you.
This is in reference to your e-mail dated on 21th Nov’17 balance deduction related.
We would like to inform you that VAS worth Rs. 76 has been deactivated and amount charged for same will be credited within 24 hours
Our privilege to have you as our valued customer; we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services.
Warm Regards,
Customer Service                                                                                           
Aircel
Keep writing to us care.upe@aircel.co.in.
Sms BAL to 121 for a quick balance check.For any VAS deactivations, please dial 155223 (toll free) from your Aircel number and follow the IVR instructions
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Mahesh Pratap Singh Yogi M P Singh

Hon’ble Sir that earlier Rs.5 was deducted from my Aircel Mobile Number -8574064274 but when your applicant contacted, then customer care executive refunded this tiny amount to the account of Mobile Number -8574064274 but later it deducted the aforementioned huge amount from the mobile of a student.

Arun Pratap Singh
3 years ago

Rs.79.40 was illegally deducted from my Aircel Mobile Number-8574064274 by the staffs of Aircel company must be refunded to the account of your applicant Mobile Number as aforementioned. 1-It is submitted before the Hon’ble Sir that earlier Rs.5 was deducted from my Aircel Mobile Number -8574064274 but when your applicant contacted, then customer care executive refunded this tiny amount to the account of Mobile Number -8574064274 but later it deducted the aforementioned huge amount from the mobi

CHTRAMTELECOM
1 year ago

Sir mai aircel ka distributor tha us mai kareeb 200000 rs phase hai to kesh ho sakta hai kya

Chetram telecom
Mo 7014192025
9782974083