Aircel company refunded illegally deducted money from the account of customer.

Complaints Details
Complaint Number: 520663
Complaint Reg Date: 2017-11-27 14:51:22
Complainant Name :
Yogi M. P. Singh Mahesh Pratap Singh
Complainant Contact No :
7379105911
Mode :
By Web
Complaint Type :
Complaint
State :
UTTAR PRADESH
Purchase City :
Mirzapur
Sector :
Telecom
Category :
Voice – GSM
Grievance Company :
Aircel
Company Name :
AIRCEL
Contact Number(Company):
Email ID(Company):
Company Details
Circle He
Pincode (Company):
Product Value(INR) :
100-1000
Nature of Complaints :
Unfair Deductions/ Deduction without any VAS
Complaint Details :
Rs.79.40 was illegally deducted from my Aircel Mobile Number-8574064274 by the staffs of Aircel company must be refunded to the account of your applicant Mobile Number as aforementioned. 1-It is submitted before the Hon’ble Sir that earlier Rs.5 was deducted from my Aircel Mobile Number -8574064274 but when your applicant contacted, then customer care executive refunded this tiny amount to the account of Mobile Number -8574064274 but later it deducted the aforementioned huge amount from the mobi
Status :   Not Processed Yet
Complaint Updated Details :
Updation Date :2017-11-28 14:53:00
Agent Remark :
Moved to Convergence.
Remark Date :2017-11-28 14:53:00
Comapny Remark :
we would like to inform you that waiver of Rs.76 has already been posted on his number dated 29.11.17 
Reamrk Date  2017-11-30 10:01:07
Status :   Closed
Uploaded Files:
File1 | File2 | NA

From <http://consumerhelpline.gov.in/user/complaint-details.php?cid=520663

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Mahesh Pratap Singh Yogi M P Singh

Earlier whatever amount was deducted from the account same was refunded but again they have deducted Rs.75 talk value. Whether it is justified if not why are our accountable public functionaries are taking such offenses negligently? Think about the gravity of the situation that if someone receives the call from a company then deduction of talk value from his/her the mobile account is certain.
Dear Sir/Madam,

Thank you for writing to Aircel.

We regret for the inconvenience caused to you.

This is in reference to your e-mail dated on 21th Nov’17 balance deduction related.

We would like to inform you that VAS worth Rs. 76 has been deactivated and amount charged for same will be credited within 24 hours

Our privilege to have you as our valued customer; we look forward to a long and fruitful association with you.

Thanking you and assuring you of our best services.

Warm Regards,

Customer Service

Aircel

Keep writing to us care.upe@aircel.co.in.

Sms BAL to 121 for a quick balance check.For any VAS deactivations, please dial 155223 (toll free) from your Aircel number and follow the IVR instructions

Arun Pratap Singh
2 years ago

we would like to inform you that waiver of Rs.76 has already been posted on his number dated 29.11.17
Reamrk Date 2017-11-30 10:01:07
Action without delay is the soul of efficiency.